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Power Offer - FAQ

Updated 

4 months ago

To see the prices of our different Offers, please visit our shop.

Configuration of the Power and Boost Offers:

 

GPU

CPU

Memory

Storage

Power

NVIDIA GeForce RTX™ 3070-class or AMD’s latest RDNA 2-based GPU or equivalent

AMD EPYC™ 7543P CPU with 4 cores and 8 threads

28GB

512 GB (SSD)

Boost

NVIDIA GeForce GTX 1080 or equivalent

3.4GHz+ with Intel® Turbo Boost (4 cores, 8 threads)

12GB

512 GB (SSD)

If your Power Offer was activated before June 28, 2023, please note that your configuration might differ slightly than the one displayed above.

You can switch to the updated Power Offer directly via your Account Page.
Please back up your main storage data before purchasing the new Power Offer as it will be lost during the process. Your extra storage will remain untouched.

User must allocate their storage manually after upgrading to Power

Currently, the Power Offer is unavailable to users on the Texas Data Center.

FAQ

We will communicate on the shop our next batch if we run out of stock.

If you switch from the Boost Offer to the Power Offer, you will immediately pay a pro-rata of the Power Offer price per month, calculated from the activation day of your Power Offer to the renewal date of your Boost Offer. At the same time, a credit is applied to your old Boost Offer. The details will be written on your invoice.

Important: The 3Dsecure verification realized by your bank includes the full price of your Power Offer and your additional storage. Depending on your bank, this amount might be taken but refunded quickly. In any case, your bank will refund you quickly for any exceeding amount.

Afterwards, you will be charged on the same date (the initial renewal date of your Boost Offer).

When you subscribe to Shadow, you explicitly renounce to your right to withdraw. We ask for this because for every new user we have to deploy hardware, buy a Windows license and so on, which represents a huge cost.
Once you have been activated on your Power Offer, you cannot withdraw and get a refund for that particular motive.

The discount (-5€/$/£) will be applied as long as you keep your Power Upgrade Early Access.

To go from the Power Upgrade Early Access to the Power Upgrade, you will have to change your offer in the Account Page but you will lose your 5€/$/£ discount.

If you want to get back to the Shadow Offer without the Power Upgrade (Boost), you will have to cancel your active subscription and start a new one.

The Power Upgrade does not include additional storage, any extra storage needs to be added with the Shadow Offer from the Customer Space.

It depends on the DC (Data Center) where your VM (Virtual Machine) is located:
- The Power Upgrade will not be available on every DC depending on the remaining stock, you might consequently need to be migrated in order to get a Power Upgrade, leading to a reset of your data.
- If your VM is on a DC where a Power Upgrade is available, no reset will be needed.

This applies to the main and additional storage.

Still have questions after reading this article?
Feel free to check out our other articles.
You can also contact Shadow support via our form.

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