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Failed Update - Access your Shadow PC with the Recovery Mode

Updated 

6 months ago

The Recovery Mode is an environment similar to the ALPHA, BETA, and PROD environments that only contains the essential components for the correct operation of your Shadow PC.

It allows you to access your Shadow PC with fewer features if you are facing update issues.

When the update is fixed, you will be able to go back to the environment of your choice (PROD, BETA, or ALPHA) whether you accessed the Recovery Mode or not in the meantime.

This Mode is available with all Shadow Applications and Clients except Shadow VR.

If you encounter an update issue with an application/client that is compatible with the Recovery Mode, please do not start any application/client that is not compatible with the Recovery Mode as long as the issue is not solved.

How can I access it?

If your Shadow PC has not been updated successfully, you will face one of the following situations:

  • You will be invited to join the Recovery Mode by clicking “Continue Anyway”.

  • You will receive an error code on your launcher. This means that one of the components necessary to launch the Recovery Mode could not be installed on your Shadow PC.

Will the Recovery Mode fix my update issues?

The Recovery Mode does not fix update issues. It only allows you to have limited access to your Shadow PC until the issue that caused the update fail is fixed.

What can I do to fix my update issues?

A new attempt to fix your update installation can only be realized if you restart your Shadow PC. To do so, please follow the instructions below:

  1. On your launcher, access the help_button.png Help menu and clickoff.png to Shut down your Shadow PC

  2. Wait 10 minutes

  3. Restart your Shadow PC

  4. If the issue persists, please contact Support and mention which U-20x Error Code you received if you got one.

Which features are unavailable with the Recovery Mode?

The Recovery Mode doesn’t support Microphones and Controllers, meaning that you cannot use those devices with it.

Q&A

Yes, you will keep your data when switching from your current environment to the Recovery Mode.

No, it is not possible. The Recovery Mode is only intended to give you access to your Shadow PC in case of update issues for now.

Still have questions after reading this article?

Feel free to check out our other articles.
You can also contact Shadow support via our form.

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