{"count":216,"next_page":"https://support.shadow.tech/api/v2/help_center/en-us/articles.json?page=4&per_page=30","page":3,"page_count":8,"per_page":30,"previous_page":"https://support.shadow.tech/api/v2/help_center/en-us/articles.json?page=2&per_page=30","articles":[{"id":33564935271185,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33564935271185.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33564935271185-Security-and-Shadow","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":2,"upvote_count":1,"downvote_count":1,"section_id":32543213468561,"created_at":"2025-03-18T09:28:26Z","updated_at":"2025-03-24T13:22:46Z","name":"Security and Shadow","title":"Security and Shadow","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-18T09:33:34Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["general","security"],"body":"

Our teams are committed to ensuring your service is as efficient, safe, and secure as possible.

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What are Shadow's protection protocols today?

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Although Shadow is hosted in high-security data centers, two other features make Shadow's security unique:

\n\n

Even if a malicious individual were able to steal data, they would then have the added challenge of \"interpreting\" that data in order to use it.

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We've also created what users can think of as a \"tunnel\" between the data center and your Shadow, similar to a VPN (Virtual Private Network). This allows Shadow to offer secure browsing, adding an extra layer of protection when accessing confidential data such as your banking information or passwords.

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Shadow will eventually create a unique key encryption channel every time you log in. With this new system, your data will be encrypted with an SSL certificate.

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How does Shadow protect its data centers?

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As Shadow is hosted in data centers, we have network and infrastructure professionals in charge. Our professionals have better tools and offer increased protection compared to an average home PC.

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In the event of an attempt to hack our data centers, the intruder will have to pass through our multiple firewalls and will be detected by Blade. This alerts our teams, who will then take the necessary measures.

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Additionally, thanks to our IP address filtering system, they will need to target a specific Shadow, making it much more difficult for a potential intruder.​

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Can Shadow protect my account from hacking?

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On Shadow, you control its security, just like on a classic PC. This includes your antivirus as well as refraining from any activity prohibited in our code of conduct. (See our terms of use).

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\n
\n
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The Terms of Use for Individuals are available below.

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Please click the link for your region:

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🇺🇸 United States🇬🇧 United Kingdom🇨🇦 Canada
🇧🇪 Belgium🇫🇷 France🇨🇭 Switzerland
🇱🇺 Luxembourg🇩🇪 Germany🇦🇹 Austria
🇳🇱 Netherlands🇪🇸 Spain🇮🇹 Italy
🇸🇪 Sweden🇩🇰 Denmark 
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Each user has their own environment, isolated from other users, with their own hardware and their own dedicated resources. This eliminates any risk of your data leaking to another account, or of your data being accessed by a user using their own Shadow.

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In addition, your Shadow runs on servers located in Europe and the United States, managed 24 hours a day, 7 days a week by a dedicated team and secured with the same technologies used by banks. Our data centers also have effective protections against cyberattacks, including firewalls against DDOS attacks.

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As with any computer, we also recommend creating a strong, unique password for your Shadow account. Avoid using the same password used for other accounts and consider using a password manager.

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Your data is much better protected in our data centers than a PC at home.

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Can you see what I'm doing in Shadow?

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Only users have access to their Shadow and only they know what is stored. Our systems will monitor your hardware usage to control temperatures and power consumption in our data centers.

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Where is my data stored?

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Your Shadow is located in a secure data center closest to the service address provided at purchase, in Europe or the United States.

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Shadow is subject to data protection regulations in France or California (United States), depending on your customer service location.

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Can I permanently erase all my stored data?

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Yes, just like you would on your own computer or device. To reset Shadow to its factory settings, but keep your account, see how to reset your Shadow.

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If you have canceled your subscription and want to delete your account, see how to delete your personal data.

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💬 Note: We do not have the ability to recover your data if it has already been deleted, but we will consider new data features as needed.

","user_segment_ids":[]},{"id":33563634214161,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33563634214161.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33563634214161-Frequently-Asked-Questions-FAQ","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":32543355645713,"created_at":"2025-03-18T08:58:40Z","updated_at":"2026-01-27T14:35:38Z","name":"Frequently Asked Questions (FAQ)","title":"Frequently Asked Questions (FAQ)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-01-27T14:34:36Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["general","faq"],"body":"

What are the hardware specifications included with Shadow PC?

Shadow offers several plans with pre-configured hardware specifications. To see the specifications, see our Gaming offers and Pro offers.

If you have an active Shadow PC subscription that was started before June 28, 2023, you may have a legacy offer that is unavailable on our website.

For information about other offers, see these articles:

Where is Shadow PC available?

Shadow is available in the continential United States, Canada, and the following countries in Europe:

Metropolitan France, United Kingdom, Germany, Netherlands, Swiss, Belgium, Luxembourg, Italy, Sweden, Denmark, Austria, Spain, Portugal, Slovenia, Croatia, Slovakia, Ireland, Hungary, Czech republic and Poland.

Visit https://eu.shadow.tech/shop to see if Shadow PC is available in your region.

Where can I download the Shadow app for my device?

To download the Shadow PC app onto your device, visit the Downloads website.

If you have the Shadow Ghost or Shadow Box, these devices use a pre-installed Shadow PC client. You do not need to install an app to use these devices.

Can I use Shadow while I'm traveling?

Shadow is a great travel companion, but there are some restrictions. Travelling further away from your Shadow PC's data center may increase the latency. You'll notice latency if it takes too long for your internet connection to reach your data center. Although travelling with Shadow is possible, your connection must still meet the requirements.

Does Shadow PC support dual-screens?

Yes, Shadow PC has a dual-screen feature. See how to add an additional screen for help enabling this feature.

Can I mine cryptocurrency on Shadow PC?

Mining cryptocurrency (such as Bitcoin, Ethereum, Dogecoin, etc.) violates our Terms of Use and will result in the immediate termination of your Shadow subscription without a refund. For more restrictions that may result in termination, see what we do not allow on Shadow.

What are the minimum requirements for Shadow PC?

Shadow recommends a minimum download speed of 15Mb/s and an upload speed of 5Mb/s. Some devices manufactured on or before 2012 may not function properly.

See the system requirements for more information about supported devices for Shadow PC. You can also troubleshoot your network to test your speeds and see other suggestions for your internet connection.

Can I install a VPN on Shadow PC?

Installing a VPN on Shadow PC is not recommended. If you've installed a VPN on Shadow PC, you may be required to do a factory reset. A reset will remove the VPN and reinstall the components needed to connect to your cloud PC.

See more on using a VPN with Shadow.

I'm using a public, company, or other network. Will Shadow work for me?

Networks outside of your home may have restrictions set by an administrator for security purposes. These restrictions can interfere with Shadow. If you're having difficulties starting or using Shadow PC, contact your network administrator for help.

Your administrator may find these articles helpful:

When will I receive my activation email?

We'll send you an email confirming your Shadow PC has been activated once it has finished setting up in our data center. You do not need to do anything to activate Shadow PC.

While you wait, download Shadow onto your devices. You can get started with Shadow after you've received your confirmation.

Can I change my email address or password?

You can change your email address or password from your account page. See how to change your email or password.

How do I cancel my Shadow PC subscription?

You can cancel your Shadow PC subscription from your account page. See how to cancel your Shadow subscription.

Can I delete my account?

You can delete your account once the subscription has been terminated and all outstanding invoices have been paid.

Is my Shadow account secure?

Shadow uses an IP address filtering system, proprietary protocols, and other security methods to keep your Shadow account secure.

Additional storage

Additional storage is sold as an additional subscription or \"add-on\" to your existing Shadow PC subscription. On Shadow PC, additional storage appears as a separate (D:) drive.

To see if additional storage or other add-ons are available in your service area, check your account page or our shop if you do not have an existing subscription.

Is it possible to order additional storage without a Shadow PC?

To order additional storage, you must have a Shadow PC subscription. If you need a cloud storage solution for documents, images, and other files, see Shadow Drive.

How long does it take for my additional storage to appear on my Shadow PC?

Once your order has been confirmed, additional storage will appear the next time you shut down and start Shadow PC. It may take up to 2 hours to assign additional storage to your Shadow PC if the PC is undergoing other maintenance.

Your additional storage may need to be manually allocated.

What is the maximum amount of additional storage I can add?

The maximum amount of additional storage you can add per Shadow PC is 20 increments of 256GB or 5TB in total. Your additional storage is separate from the primary storage included with your Shadow PC offer.

How do I add or remove additional storage?

To add or remove additional storage, go to the Shadow PC tab in your account page, then click \"Manage extra storage\". You can add or remove additional storage at any time.

Additional storage that has been removed will be reflected on your next subscription renewal date.

How much does additional storage cost? How will I be billed?

Additional storage prices are available when adding or removing storage and vary by region. Once you've submitted your order, you'll be charged a pro-rated fee.

A pro-rated fee is calculated based on the number of days remaining before the next invoice of your current Shadow PC subscription.

Subsequent invoices will include the total price for one month of additional storage.

Is the additional storage in SSD or HDD?

Additional storage disks are standard HDD (Hard Disk Drives).

Can I merge additional storage with my primary (C:) drive?

Any added storage will appear on a separate, single (D:) drive on Shadow, regardless of how much storage is included with your subscription.

Will my additional storage be formatted if I factory reset my Shadow PC?

No. Additional storage is not formatted when resetting your Shadow.

Will I keep my data if I switch to another Shadow PC offer?

Shadow PC will retain both your primary and additional storage as long as the offer is available at your data center. If the offer is not available at your data center, the primary and additional storage will be reset. Refer to the article Change my Shadow PC or Drive Offer with a different Offer - FAQ for more information.

Shadow PC does not back up your data. Back up your data before changing your offer.

What is the storage read/write speed?

The storage on the Shadow PC has a read speed limit of 500 Mb/s and a write speed limit of 125 Mb/s.

What happens to my data when I add or remove storage?

Adding additional storage allows you to keep any data stored on the (D:) drive. Removing additional storage resets the data stored on the (D:) drive.

In both cases, the main storage on the C: Drive will remain unaffected.

","user_segment_ids":[]},{"id":33551056726161,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33551056726161.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33551056726161-Windows-11-Security-Features-Incompatible-with-Shadow-PC","author_id":31640500703505,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543419614225,"created_at":"2025-03-17T18:43:15Z","updated_at":"2025-03-24T13:40:41Z","name":"Windows 11 Security Features Incompatible with Shadow PC","title":"Windows 11 Security Features Incompatible with Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-18T17:10:47Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["compatibility","security","windows11","limitations"],"body":"

Windows 11 includes several security features that are designed to enhance system protection. Some features, like Secure Boot and BitLocker, are not currently supported on Shadow PC and may cause compatibility issues.

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This article explains:

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Secure Boot

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Some games and applications, including certain EA titles, require Secure Boot to be enabled in order to install or launch properly. Secure Boot ensures that only trusted software runs during the system startup.

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Why isn’t Secure Boot supported on Shadow PC?

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Shadow PC’s virtualized environment limits certain low-level hardware controls, making Secure Boot incompatible.

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What should I do if my game or software requires Secure Boot?

\n

If a game or software requires Secure Boot, check if there are alternative installation methods or settings that bypass this requirement. You may also want to contact the developer or publisher for technical support.

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BitLocker and Disk Encryption

\n

Like other disk encryption software, BitLocker encrypts entire drives to protect data from unauthorized access, even if the drive is removed or the computer is stolen.

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Why isn’t BitLocker recommended on Shadow PC?

\n

If your Shadow PC requires maintenance, this may overwrite your recovery keys and essentially lock you out of your PC.

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What should I do if BitLocker is enabled?

\n

To prevent lockout issues, avoid enabling BitLocker or other disk encryption tools. If your Shadow PC is encrypted, you may need a factory reset to regain access.

\n","user_segment_ids":[]},{"id":33483733991313,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33483733991313.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33483733991313-Using-Cheat-Engine-and-Other-Memory-Editors-on-Shadow-PC","author_id":31640500703505,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33029634944785,"created_at":"2025-03-14T22:21:52Z","updated_at":"2025-03-24T13:48:23Z","name":"Using Cheat Engine and Other Memory Editors on Shadow PC","title":"Using Cheat Engine and Other Memory Editors on Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-18T08:33:22Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["memory_editors","gaming","cheat_engine","squalr","wemod"],"body":"

Applications like Cheat Engine, WeMod, and Squalr are commonly used to modify game memory and behavior. These tools, often referred to as memory editors, enable players to alter in-game values such as health, ammunition, or resources.

\n

However, memory editors require low-level access to system memory, which is restricted in cloud environments like Shadow PC. Additionally, many games use anti-cheat software (e.g., BattlEye, Easy Anti-Cheat) to prevent memory modifications, which can lead to game crashes, bans, or other unintended behavior.

\n

Some memory editors may also include unwanted software (junkware or bloatware) that is incompatible with Shadow PC. Installing such software may cause issues that render your Shadow PC unavailable.

\n

How to remove incompatible software on Shadow PC

\n

If installing a memory editor or similar tool causes issues, you have three possible solutions:

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","user_segment_ids":[]},{"id":33483590754961,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33483590754961.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33483590754961-Fix-Cursor-Issues-on-iOS-with-Shadow-PC","author_id":31640500703505,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":2,"upvote_count":0,"downvote_count":2,"section_id":32543419614225,"created_at":"2025-03-14T22:08:05Z","updated_at":"2025-03-24T13:40:46Z","name":"Fix Cursor Issues on iOS with Shadow PC","title":"Fix Cursor Issues on iOS with Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-18T08:32:00Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["mobile","troubleshooting","cursor","ios"],"body":"

Issue

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Your cursor may move outside the Shadow PC window on iOS, even if the mouse is locked. Locking the mouse is supposed to confine the cursor within the Shadow PC application window to prevent it from unintentionally moving outside the window's parameters, jumping suddenly, or moving at accelerated speeds.

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Cause

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iOS includes features that modify the overlay or display area, which are incompatible with Shadow PC's mouse-locking software.

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Solution

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Follow these steps to improve mouse lock functionality:

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  1. \nAvoid Multitasking Features: Refrain from using Slide Over and Split View while interacting with Shadow PC to maintain consistent mouse functionality. This allows Shadow PC to use the full screen as it's designed to on iOS.
    2. \n
  2. Verify that the Shadow PC application is active and in the foreground. See About Automatic Shutdown and Shadow for more details.
    3. \n
  3. If you press the Escape key, the pointer will unlock. Click inside the Shadow PC window to relock it. If that does not work, restart the Shadow PC application.
    4. \n
  4. \nDisable AssistiveTouch: To prevent input conflicts, consider turning off AssistiveTouch when using Shadow PC.
    5. \n
","user_segment_ids":[]},{"id":33475378313361,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33475378313361.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33475378313361-How-does-Two-Factor-Authentication-2FA-work-on-Shadow","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":32543072661265,"created_at":"2025-03-14T15:32:06Z","updated_at":"2025-03-24T13:32:24Z","name":"How does Two-Factor Authentication (2FA) work on Shadow?","title":"How does Two-Factor Authentication (2FA) work on Shadow?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-14T15:35:40Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["security","authentication","2fa"],"body":"
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\n

How does Two-Factor Authentication (2FA) work on Shadow?

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Shadow gives you the possibility to use two-factor authentication (2FA) to provide additional security to your account. Two-factor Authentication is optional and disabled by default on your account.

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It adds a verification step whenever you are about to perform a security-sensitive operation.

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On the other hand, single-factor authentication (password only) is easier to breach, making your account more vulnerable to malicious actors, phishing, and malware.

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Is Two-Factor Authentication Required?

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For now, Shadow doesn’t have any plans to make Two-Factor Authentication mandatory for accessing any of your services.

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However, we strongly recommend enabling it to provide an additional security layer to your Shadow account.

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Which actions require 2FA when it is enabled?

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If you enable Two-Factor Authentication, it will be required whenever you need to log in to perform an action.

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For example:

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Authenticator Mobile Applications with Time-based One-Time Password (TOTP):

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These applications generate a code that changes every 30 seconds.

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Examples of applications you can use:

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To set up your Shadow according to your internet connection and check the latter, please refer to this article: How to troubleshoot your internet connection.

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","user_segment_ids":[]},{"id":33474695923345,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33474695923345.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33474695923345-Exclude-specific-files-from-being-synchronized-on-Shadow-Drive","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543154410001,"created_at":"2025-03-14T15:11:31Z","updated_at":"2025-03-24T13:36:20Z","name":"Exclude specific files from being synchronized on Shadow Drive","title":"Exclude specific files from being synchronized on Shadow Drive","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-14T15:26:12Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["shadow_drive","synchronization","settings","exclude_files"],"body":"

Shadow Drive will exclude or ignore certain files from the synchronization process.

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Some system-wide file patterns that are used to exclude or ignore files are included with the client by default and Shadow Drive allows you to add new custom patterns.

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In this article, we'll show you how to synchronize a folder and exclude some specific files and folders from being synchronized.

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For example, you might not want to synchronize sensitive files with \"SECRET\" in their name or the folder \"Bank\".

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It could also be a development resource or a bank statement you wish to keep private.

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Note: By default, some files and folders are automatically set to not be synchronized by Shadow Drive.

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See this section to remove or restore the default exclusion patterns from Shadow Drive.

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On which Shadow Drive versions can I use this feature?

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This feature is available on the following platforms:

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Exclusion Patterns that cannot be altered or removed

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Files and folders will not be synchronized if they meet at least one of the conditions below:

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Files and Folders will also not be synchronized if they match a custom exclusion Pattern. This can be changed via the \"Edit Ignored Files\" window.

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​

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⚠️ It is not possible to edit or remove the conditions below.

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\n​Exclusion Patterns specific to Windows:\n

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How to Add New Exclusion Patterns

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Follow the steps below to exclude new specific files and folders from being synchronized:

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 Open your Shadow Drive client.

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Note: To install and use the Shadow Drive client, see our Helpcenter article: Getting Started with Shadow Drive.

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\n

 Click on your account name.

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 Click \"Settings\" in the dropdown menu.

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 In the Settings menu, in the Advanced section, click on the \"Edit Ignored Files\" button.

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 Click the \"Add\" button on the right. A pop-up window opens.

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 Add a pattern. See the table in the dropdown menu below for example patterns according to what you want to exclude:

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Exclusion Patterns Examples

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Examples

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Pattern created

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*doc.txt

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All .txt files starting with \"doc\" will be excluded from being synchronized.

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​doc*1.txt

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\n		\n
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All .txt files starting with \"doc\" and ending with \"1\" will be excluded from being synchronized.

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doc*.txt

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\n		\n
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All .txt files starting with \"doc\" will be excluded from being synchronized.

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doc*

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\n		\n
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All files starting with \"doc\" will be excluded from being synchronized.

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    \n
  • \n

    In this example, no file format was specified, which means that all formats will be excluded (.txt, .docx, .pdf, etc.).

    \n
    • \n
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fl?p

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\n		\n
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Next to normal characters, wildcards can be used to match an arbitrary number of characters designated by a question mark (?).

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Examples of file matches: flip, flap

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moo/

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\n		\n
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If a pattern ends with the forward slash (/) character, only directories are matched.

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The pattern is only applied for directory components of filenames selected using the checkbox.

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The path that is checked is the relative path under the sync root directory.

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Examples of file matches: map/moo/, moo/

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\n
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\n

 Click \"OK\" to save your new exclusion pattern.

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Notes:

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\n
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How to delete and unsynchronize pre-existing files and folders that correspond to a new exclusion pattern

\n

 Open your Shadow Drive client.

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\n

Note: To install and use the Shadow Drive client, see our Helpcenter article: Getting Started with Shadow Drive

\n
\n

 Click to the arrow next to your account name.

\n

 Click \"Settings\" in the dropdown menu.

\n

​ In the Settings menu, in the Advanced section, click on the \"Edit Ignored Files\" button.

\n

​ Check one or several box(es) below \"Allow Deletion\".

\n

 Click \"OK\" at the bottom in order to automatically delete the new and existing files and folders that correspond to the exclusion pattern(s).

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Notes:

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\n
\n\n\n
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How to remove an exclusion pattern

\n

​ Open your Shadow Drive client.

\n
\n

Note: To install and use the Shadow Drive client, see our Helpcenter article: Getting Started with Shadow Drive

\n
\n

 Click to the arrow next to your account name.

\n

 Click \"Settings\" in the dropdown menu.

\n

​ In the Settings menu, in the Advanced section, click on the \"Edit Ignored Files\" button.

\n

​ Select the one or several exclusion pattern(s) by clicking on it/them.

\n

​Click \"Remove\".

\n

Click \"OK\" at the bottom to apply the changes.

\n

 

\n
\n
\n

Notes:

\n\n
\n
\n

Remove All or Restore default exclusion patterns from Shadow Drive

\n

Here are some steps to ensure that all files/folders that were previously not being synchronized will be synchronized in the future.

\n

You can also restore the default exclusion patterns at any time by clicking \"Restore by default\".

\n

​

\n
\n
\n

Note: By default, 3 default patterns are excluded (\".csync_journal.db*\", \"._sync_*.db*\", and \".sync_*.db*\").

\n

They correspond to files created by the Shadow Drive client to keep track of synchronized files and are excluded from synchronization by default since there is no real utility in keeping them synchronized.

\n


If you still want to remove these exclusion patterns, follow the steps below.

\n

You can include them again at any time by clicking the \"Restore by default\" button.

\n
\n
\n

​

\n

 Open your Shadow Drive client.

\n
\n

Note: To install and use the Shadow Drive client, see our Helpcenter article: Getting Started with Shadow Drive

\n
\n

 Click to the arrow next to your account name.

\n

 Click \"Settings\" in the dropdown menu.

\n

​ In the Settings menu, in the Advanced section, click on the \"Edit Ignored Files\" button.

\n

​ Use the \"Remove all\" button to remove every exclusion patterns from the list or \"Restore by default\" button to restore the default exclusion patterns list.

\n

 Click \"OK\" at the bottom to apply the changes.

","user_segment_ids":[]},{"id":33474478918417,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33474478918417.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33474478918417-Edit-your-files-directly-on-Shadow-Drive","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543154410001,"created_at":"2025-03-14T15:06:06Z","updated_at":"2025-04-04T09:22:29Z","name":"Edit your files directly on Shadow Drive","title":"Edit your files directly on Shadow Drive","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-04-04T09:22:29Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["files","shadow_drive","edit_files"],"body":"

Shadow Drive allows you to view and edit files directly within the application—without requiring external software or downloading them to your local device. Whether you're working with text files, spreadsheets, PDFs, or media, Shadow Drive offers built-in tools for editing and synchronizing your content. This guide explains how to edit and manage files on Shadow Drive, including supported formats and editing features.

\n
\n
\n

Notes:

\n\n
\n
\n

You can resize, change the colors and contrast of your pictures, and even draw on them, as well as update the content of your text files.

\n

Additionally, you will be able to read and edit spreadsheets, PDFs, and slideshows directly on your browser.

\n

Please take a look below for more details on these features.

\n

Supported File Formats

\n

You will be able to read and edit the following file formats with Shadow Drive:

\n
\n
\n

Notes:

\n\n
\n
\n

Microsoft Office Formats:

\n\n

OpenDocument Formats (ODF):

\n\n

Text Formats:

\n\n

Portable Document Format:

\n

PDF: .pdf

\n

Other Formats:

\n\n

Vector graphics formats:

\n

Scalable Vector Graphics: .svg

\n

How to edit or read your files directly on Shadow Drive

\n

To access the edit and read mode on Shadow Drive, you simply need to click on the name of your file on Shadow Drive web version.

\n

See more information about specifically editing text files or media files below.

\n
\n
\n

Note: It is also possible to edit text files (.txt and .md only) on the mobile Shadow Drive apps, via the Shadow Drive editing mode.

\n

The Collabora integration is only available via the Shadow Drive web version.

\n
\n
\n

How to Edit Text Files

\n

With Shadow Drive, you can edit .txt, .rtf and .md text files.

\n
\n
\n

Notes:

\n\n
\n
\n

To edit a text file:

\n

Access the Shadow Drive web version or mobile version which can be downloaded here.

\n

Click the Files Icon and find your text file.

\n

Click on the name of your text file to open the edit mode.

\n

Once in the edit mode, you can edit your text file with generic text options.

\n

Your edits will be automatically saved and synchronized so you do not have to save your edited files manually.

\n

How to Edit Media Files

\n
\n
\n

Note: It is also possible to edit your media file from Shadow Drive with an external software.

\n

To do this, in your  Files menu, click the  three dots next to your file then \"Edit locally\".

\n
\n
\n

The editing mode allows you to alter the appearance of your media files directly on Shadow Drive.

\n

To access the editing mode:

\n

Access the Shadow Drive web version.

\n

Click the Media Icon and find your media file.

\n

Click on the name of your media file.

\n

Click the Edit button on the top right corner of your screen.

\n

 

\n

Once in the editing mode, you can edit your file with the following options from the horizontal menu on the left side of your screen.

\n

Each option lets you do several actions that will appear at the bottom of your screen.

\n

 

\n
\n
\n

To save your edits, click \"Save\" on the top left corner of your screen. Unlike text files, edits are not automatically saved.

\n

You can also revert to the original picture at any time by clicking \"Reset\".

\n
\n
\n

 

\n

Adjust

\n\n

Draw

\n\n

Filters

\n

Choose from a range of predefined filters to alter the colors of your pictures.

\n

Fine-tune

\n\n

Resize

\n

Resize your picture. Click the padlock icon to lock the ratio between width and lenght when resizing.

","user_segment_ids":[]},{"id":33474160527377,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33474160527377.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33474160527377-Share-a-file-with-Shadow-Drive","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543154410001,"created_at":"2025-03-14T14:59:31Z","updated_at":"2025-04-04T09:22:29Z","name":"Share a file with Shadow Drive","title":"Share a file with Shadow Drive","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-04-04T09:22:29Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["shadow_drive","share_file","sharing"],"body":"

Shadow Drive is a cloud storage solution that allows you to store, share, and synchronize your files and folders with ease. One of its key features is the ability to share files and folders via public links, giving you control over access and permissions. This guide explains how to generate, manage, and customize share links using Shadow Drive’s web, desktop, and mobile applications.

\n

You can share files and folders via public links. A random 15-digit token will be created.

\n

The link will look like https://download.drive.shadow.tech/s/Wrj7eYGdTAwk4Zf.

\n

See below which options are available according to the platform that you use. All of our Shadow Drive applications can be downloaded on our website: https://shadow.tech/download

\n

Desktop Clients

\n

We recommend going through the Web version of Shadow Drive if you want to manage and share your files.

\n

However, you can quickly share the last files that were synchronized by opening your Desktop client.

\n

In the main dialog, click the three dots button next to the file you want to share to generate a link.

\n

Shadow Drive Web Version

\n

By accessing the Web version of Shadow Drive, you can share links to your files and create several links with different rules per file.

\n

If you are in the grid view:

\n

To generate a share link, click the three dots button below the file you want to share then click \"Share\" or \"Shared\".

\n

If you are in the  list view:

\n

Click the  Share button or click on \"shared\" next to the file you want to share.

\n

This will open a side menu.

\n

You can directly share your file by email by adding an email address in the search bar or generating a link that you can share manually:

\n
\n
\n

Note: For the moment, it is only possible to share directly your file to email addresses.

\n
\n
\n

If you have not created a share link yet:

\n

Click the + button next to Share link then choose an expiration date to generate a new link.

\n

When you have already created a link:

\n

After creating any link, you can add the following options to it by clicking the three dots button that appeared next to Share link:

\n\n

Mobile apps

\n

Click the Share button or Link button next to the file you want to share.

\n

This will open a side-menu.

\n

You can directly share your file by email via adding an email address in the search bar or generate a link which you can share manually:

\n
\n
\n

Note: For the moment, it is only possible to share directly your file to email addresses.

\n
\n
\n

If you have not created a share link yet:

\n

Click the + button next to Share link.

\n

While creating the link, you can define the following properties for it:

\n\n

When you have already created a link:

\n

After creating any link, you click the three dots button that appeared next to Share link to add another link for the same file or click details to edit the following options on your existing link:

\n","user_segment_ids":[]},{"id":33473505529489,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33473505529489.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33473505529489-How-do-I-provide-a-Shadow-PC-to-my-users","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663607158673,"created_at":"2025-03-14T14:39:35Z","updated_at":"2025-06-20T09:15:09Z","name":"How do I provide a Shadow PC to my users?","title":"How do I provide a Shadow PC to my users?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-06-20T09:14:28Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["administration","organization","provide_shadow","users"],"body":"
\n For pro\n
\n\n

You are now registered and have access to your Shadow Manager.

\n

All you have to do is provide a PC to one of your users and you can begin to exploit Shadow's potential.

\n

Here are the steps to follow:

\n

Invite a user

\n
    \n
  1. \n

    Go to the “Users” tab and click the \"new user button\" add 

    \n
    2. \n
  2. \n

    Type the email address of the user you want to invite. They will receive an email inviting them to create their account.

    \n
    3. \n
\n

Create a Shadow PC

\n
    \n
  1. \n

    Go to the “PC” tab and click the  \"create your first shadow\" PC button.

    \n
    2. \n
  2. \n

    Choose your configuration.

    \n
    3. \n
  3. \n

    Define how much additional storage you want to include with your Shadow PC.

    \n
    4. \n
  4. \n

    Fill in your payment information to confirm your order. Once the order is placed, your Shadow PC should appear in the “PC” tab.

    \n
    5. \n
\n

Assign your new Shadow PC to a user

\n
\n
\n

Please note that in order to assign a person to a Shadow PC, this person must have followed the account creation procedure to the end.

\n
\n
\n
    \n
  1. \n

    In the “PC” tab, click on the line of the PC you have just created. A menu appears on the right side of your screen.

    \n
    2. \n
  2. \n

    In \"User Information\", click on the \"+ Assign\" button

    \n
    3. \n
  3. \n

    Choose the member of your organization from the drop-down menu which appears.

    \n
    4. \n
  4. \n

    Your user will receive an email and will be able to access their Shadow PC from the application.

    \n
    5. \n
","user_segment_ids":[]},{"id":33473292769297,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33473292769297.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33473292769297-How-to-Use-the-Quick-Menu-on-Shadow","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543419614225,"created_at":"2025-03-14T14:32:43Z","updated_at":"2025-03-24T13:40:52Z","name":"How to Use the Quick Menu on Shadow","title":"How to Use the Quick Menu on Shadow","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-14T14:32:56Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["quick_menu","interface","navigation"],"body":"
\n
\n

How to Use the Quick Menu on Shadow

\n
\n
\n

The Quick Menu is an interface designed for Shadow that allows you to adjust your settings and connect new devices without having to return to the launcher. This article is here to help you understand the uses and benefits of this feature.

\n

The Quick Menu is only available on the following applications: Windows, macOS, Linux, Android, Android TV, iOS, and Apple TV. To open the Quick Menu, log into the Shadow launcher, then Start Shadow. Once Shadow starts, click on the Shadow logo  located at the top of the screen, or press the Quick Menu shortcut:

\n

Windows: ALT + WIN + O
macOS: ALT + CMD + O
Linux: ALT + SUPER + O

\n

We recommend disabling the Quick Menu in your launcher settings on low-end configurations.

\n

In the quick menu you can find:

\n\n

Some settings in this article vary depending on your device's operating system and your version of Shadow. This article covers the settings available on most Shadow apps.

\n

General

\n

Allows you to show or hide the Quick Menu icon at the top of your screen.

\n

The Quick Menu remains accessible via the shortcut corresponding to your application as long as you do not disable it in the launcher settings.

\n

Video & Display

\n

You will find the screen(s) on which Shadow is displayed in this section.

\n
\n

Enable dual-screen streaming automatically

\n

Enable this option to have Shadow automatically detect and stream on your second screen. For more information, you can also read this article: How to add an additional screen to Shadow.

\n
\n
\n

Always match Shadow resolution with local display

\n

If this option is enabled, Shadow will automatically be configured according to the settings of the screen on which it is displayed at each launch. If you prefer to choose these settings manually, follow these steps:

\n
    \n
  1. Disable the \"Always match Shadow resolution with local display\" option in the Quick Menu.
    2. \n
  2. Restart Shadow.
    3. \n
  3. Once on your Shadow, a new window will open. Click on \"Custom Settings\".
    4. \n
\n
\n

Audio

\n

You will find the microphone (with a non-USB connection) redirected to Shadow in this section.

\n
\n

Enable microphone

\n

We do not recommend forwarding your microphone to Shadow if you have a low-bandwidth connection. To set up your Shadow according to your internet connection and check the latter, please refer to this article: How to troubleshoot your internet connection.

\n
\n

To forward your microphone, please follow the indications according to your type of microphone (USB or other connections):

\n\n
\n

Audio Quality

\n

This setting is set to \"Regular\" by default. You can use the arrows to change this setting to \"High\" for lossless sound quality, but this will require more bandwidth.

\n

Switch back to \"Regular\" if you were to notice latency or degradation of your audio such as stuttering.

\n
\n

Controllers & USB

\n

Use the Controllers tab to see which of your controllers are connected to your Shadow.

\n
\n

PlayStation controllers extended compatibility

\n

If your PlayStation controller is not recognized on Shadow, you can enable this option to emulate an Xbox controller. To connect your controllers to your Shadow PC Pro, please refer to this article: How to connect a controller to Windows Server?

\n
\n

To forward a USB device to your Shadow, once in the \"Controllers & USB\" category, click on the box next to your device.

\n

For more information on this subject, you can read the article How to connect a USB device to Shadow.

\n

Network

\n
\n

Maximum Bit Rate

\n

By default, Shadow's maximum bit rate is set to \"Auto detect\", but you can also choose a \"Custom\" bit rate. Your bit rate is the maximum amount of data that can be transferred using your internet connection.

\n

If your device was made before 2014, it may not support H.265 encoding and must be disabled. If issues persist or worsen, H.265 may not be compatible with your device. Turn H.265 off, then try lowering your maximum bit rate.

\n
\n

Help

\n

The Help section includes:

\n\n

Other features

\n

Located at the top of the Quick Menu, these buttons can help you:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\n

Enter or exit full screen

\n		\"windowed.png\"\n

Choose to display Shadow in full screen or windowed mode.

\n
\n

Lock or unlock cursor

\n		\"cursor_unlocked.png\"\n

Switches between these two modes:

\n

Locked cursor: The cursor stays within the Shadow window. Recommended for playing.

\n

Unlocked cursor: The cursor can be moved outside the Shadow window. Recommended for office use.

\n
\n

Restart streaming

\n		\"restart_stream.png\"\n

Stops and starts Shadow's stream. Best used after changing Shadow's settings.

\n
\n

Usage stats

\n

The Quick Menu includes the Usage Stats, designed to help you monitor your Shadow's performance in real time.

\n

Interpreting the different statistics:

\n\n
\n
","user_segment_ids":[]},{"id":33471619526033,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33471619526033.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33471619526033-Connect-to-Shadow-with-a-company-network","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663522172305,"created_at":"2025-03-14T13:52:22Z","updated_at":"2025-03-24T13:31:11Z","name":"Connect to Shadow with a company network","title":"Connect to Shadow with a company network","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-14T13:52:34Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["network","company_network","connectivity","corporate"],"body":"
\n
\n

Connect to Shadow with a company network

\n
\n
\n

Some firewalls or settings from your company network might sometimes prevent you from accessing your services.

\n

If you have trouble with starting Shadow, try connecting with another connection (e.g., sharing your cell phone connection) to see if the problem persists.

If using another connection solves your issue, it is very likely that your network settings are blocking the connection to Shadow. In this case, here are the steps to follow to open your Shadow connection:

\n

How do I open the ports of my company network?

\n
\n

You will most likely have to ask your system administrator to perform this procedure.
For help opening ports using Windows Defender Firewall, see the instructions below. Contact your firewall provider for assistance to get help with a different service.

\n
\n
    \n
  1. \n

    Open Windows Defender Firewall (on the Start menu, type \"Windows Defender Firewall\" and select it from the list of results).

    \n
    2. \n
  2. \n

    Click on \"Advanced settings\".

    \n
    3. \n
  3. \n

    Click on \"Outbound Rules\" then \"New Rule...\".

    \n
    \n

    This rule only applies to outbound connections.

    \n
    \n
    4. \n
  4. \n

    Click on \"Port\", then \"Next\".

    \n
    5. \n
  5. \n

    Click on \"TCP\" or \"UDP\" according to the protocol that you use.

    \n
    \n

    You can create another rule for either protocol later.

    \n
    \n
    6. \n
  6. \n

    Click on \"Specific remote ports\" and type \"8001-15299\".

    \n
    7. \n
  7. \n

    Click on \"Next\".

    \n
    8. \n
  8. \n

    Complete the remaining steps in the window, then click on \"Finish\".

    \n
    \n

    Disclaimer: Shadow is not responsible for managing, administering, or monitoring security for your devices or local internet connection.

    \n
    \n

    For more help, see how to open or close a port on Windows Defender or contact your firewall provider.

    \n
    9. \n
\n
\n
","user_segment_ids":[]},{"id":33471345186833,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33471345186833.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33471345186833-ShadowUSB-installation-for-Appimage-deb","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543419614225,"created_at":"2025-03-14T13:43:18Z","updated_at":"2025-05-05T14:06:01Z","name":"ShadowUSB installation for .Appimage & .deb","title":"ShadowUSB installation for .Appimage & .deb","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-05-05T14:05:31Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["installation","linux","shadowusb","appimage","deb"],"body":"
\n

Please refer to the instructions according to the environment of your Shadow: PROD, BETA, or ALPHA.

\n
\n

As a reminder, the ALPHA and BETA applications are experimental versions and are not officially supported.
If you have any questions regarding the ALPHA or BETA apps, please contact us on our Discord only.
You can download the BETA application on our website and the ALPHA application on our Discord by following the instructions.

\n
\n

Installation

\n

ShadowUSB is a service that allows you to forward any USB device directly into your Shadow. To use it, please add the following repository.
The repository and key can be installed manually with the following script:

\n
\n

Environment: PROD

\n

sudo apt-get install wget gpg

\nwget -qO- http://repository.shadow.tech/shadow_signing.key | gpg --dearmor > packages.shadowapp.gpg\n

sudo install -o root -g root -m 644 packages.shadowapp.gpg /etc/apt/trusted.gpg.d/

\n

sudo sh -c 'echo \"deb [arch=arm64] http://repository.shadow.tech/prod bullseye main\" /etc/apt/sources.list.d/shadow-prod.list'

\n

rm -f packages.shadowapp.gpg

\n

Then update the package cache and install the package using:

\n

sudo apt update

\n

sudo apt install shadowusb

\n
\n
\n

Environment: BETA

\n

sudo apt-get install wget gpg

\nwget -qO- http://repository.shadow.tech/shadow_signing.key | gpg --dearmor > packages.shadowapp.gpg\n

sudo install -o root -g root -m 644 packages.shadowapp.gpg /etc/apt/trusted.gpg.d/

\n

sudo sh -c 'echo \"deb [arch=arm64] http://repository.shadow.tech/preprod bullseye main\" /etc/apt/sources.list.d/shadow-preprod.list'

\n

rm -f packages.shadowapp.gpg

\n

Then update the package cache and install the package using:

\n

sudo apt update

\n

sudo apt install shadowusb

\n
\n
\n

Environment: ALPHA

\n

sudo apt-get install wget gpg

\nwget -qO- http://repository.shadow.tech/shadow_signing.key | gpg --dearmor > packages.shadowapp.gpg\n

sudo install -o root -g root -m 644 packages.shadowapp.gpg /etc/apt/trusted.gpg.d/

\n

sudo sh -c 'echo \"deb [arch=arm64] http://repository.shadow.tech/testing bullseye main\" /etc/apt/sources.list.d/shadow-testing.list'

\n

rm -f packages.shadowapp.gpg

\n

Then update the package cache and install the package using:

\n

sudo apt update

\n

sudo apt install shadowusb

\n
\n

Known errors

\n

If you're facing an issue with the installation/uninstallation of the Shadow USB driver/service, try to relaunch ShadowUSB directly from the task manager.
You may have to reboot between each installation or uninstallation.

\n
","user_segment_ids":[]},{"id":33470613993489,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33470613993489.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33470613993489-Set-up-a-PlayStation-controller-on-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543419614225,"created_at":"2025-03-14T13:22:17Z","updated_at":"2025-03-24T13:41:02Z","name":"Set up a PlayStation controller on Shadow PC","title":"Set up a PlayStation controller on Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-14T13:30:17Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["setup","controller","gaming","playstation"],"body":"

Shadow PC supports PlayStation controllers using a wired USB or wireless Bluetooth connection. Some controllers may require additional configuration to help Shadow PC recognize your controller.

\n

Connect your controller to Shadow PC

\n
\n

Wired USB

\n

Shadow PC can detect PlayStation controllers when plugged into your local device using a wired USB cable.

\n
    \n
      \n
    1. Open the Shadow PC launcher and click Start.
      2. \n
    2. Use the USB cable to connect the PlayStation controller to the blue USB 3.0 port on your local device.
      3. \n
    \n
\n

Note: If your device doesn't have a USB 3.0 port, you may continue to plug the device in as you normally would, but some features may not work.

\n
    \n
  1. When your controller is connected, a notification will appear at the top of the screen.
    2. \n
  2. If a notification doesn't appear, restart Shadow PC while the controller is still plugged in.
    3. \n
\n
\n
\n

Wireless Bluetooth

\n

Shadow PC can detect PlayStation controllers that are connected wirelessly.

\n
    \n
  1. Pair the PlayStation DualShock 4 or DualSense 5 controller with your local device via Bluetooth.
    2. \n
  2. Open the Shadow PC launcher and click Start.
    3. \n
  3. When your controller is connected, a notification will appear at the top of the screen.
    4. \n
  4. If a notification doesn't appear, restart Shadow PC while the controller is still paired.
    5. \n
\n

Note: You may also use a wireless adapter if the manufacturer supports this option. Plug the USB adapter into your local device, then pair the controller to the adapter via Bluetooth.

\n
\n

Related questions

\n
\n

How do I pair my controller to my local device?

\n

For help pairing a controller with your local Bluetooth-capable device, choose your device's operating system:

\n\n
\n
\n

Why is Shadow PC unable to detect my controller?

\n
    \n
  1. Confirm your local device has detected your controller. Shadow PC can only detect controllers that are also detected by your local operating system.
    2. \n
  2. \nUpdate your PlayStation Wireless controller.
    3. \n
  3. Try forwarding your controller to Shadow PC from the Quick Menu.
    4. \n
  4. \nTroubleshoot your connection. Your Internet connection may not meet the minimum requirements.
    5. \n
  5. Make sure your local device meets Shadow PC's recommended requirements.
    6. \n
\n

Note: If your local device does not meet the recommended requirements, it may not be capable of supporting all of Shadow PC's features and functionality, even if it meets the minimum requirements.

\n
\n
\n

Why is my game unable to detect my controller?

\n

Your game may work best with an Xbox controller. To have Shadow PC emulate your PlayStation controller as an Xbox controller, open the Quick Menu, then click Controllers & USB → Advanced Settings → PlayStation controllers extended compatibility.

\n
\n
\n

Can Shadow PC support all of the features on my controller?

\n

Shadow PC supports most PlayStation controller features, but they may not work if:

\n\n

If some features are not working, you can:

\n\n
\n
\n

Can I use a third-party PlayStation controller?

\n

Yes, but third-party PlayStation controllers may behave unpredictably on Shadow PC. You may need additional software from the manufacturer to use the controller or its features.

\n
\n
\n

Can I use the touchpad like a cursor?

\n

Yes. Enable Gamepad as mouse in the Quick Menu to control the cursor with the touchpad.

\n
\n

Disclaimer: Any third-party software or hardware mentioned in this article is not sponsored by, distributed by, or licensed to Shadow. Using additional software or hardware does not guarantee that your PlayStation controller will be compatible with Shadow PC or your device.

","user_segment_ids":[]},{"id":33470084217745,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33470084217745.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33470084217745-How-to-connect-a-microphone-to-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":3,"upvote_count":2,"downvote_count":1,"section_id":32543213468561,"created_at":"2025-03-14T13:09:13Z","updated_at":"2026-05-24T11:23:17Z","name":"How to connect a microphone to Shadow PC","title":"How to connect a microphone to Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-14T13:19:10Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["audio","peripherals","setup","hardware","microphone"],"body":"

Shadow PC is compatible with most microphones. To use your microphone with Shadow PC, enable the microphone from the Audio tab in the Quick Menu. Make sure to test your microphone once you've finished setup.

\n

To open the Quick Menu

\n

Start Shadow PC and click the Shadow PC icon at the top of the screen.

\n

If you can't see the icon, the Quick Menu is disabled or incompatible with this device. Try using keyboard shortcuts to use Quick Menu commands.

\n

Learn more about the Quick Menu.

\n

Connect the microphone to Shadow PC

\n

Windows & macOS

\n
    \n
  1. Start Shadow PC.
    2. \n
  2. Once Shadow has started, open the Quick Menu.
    3. \n
  3. Click the Audio tab.
    4. \n
  4. In the Audio tab, enable the microphone 
    5. \n
  5. Select the input device 
    6. \n
\n

Note: You can also enable the microphone in the Shadow PC launcher, but you can only select the input device in the Quick Menu.

\n

Android & iOS

\n
    \n
  1. Start Shadow PC.
    2. \n
  2. Once Shadow has started, open the Quick Menu.
    3. \n
  3. Tap Settings  → Audio.
    4. \n
  4. Tap Enable microphone.
    5. \n
  5. Shadow PC will automatically connect to your microphone.
    6. \n
\n

Note: You may need to give Shadow PC permission to use your microphone. Follow the prompts on your screen to allow this feature.

\n

Test the microphone on Shadow PC

\n

Using Shadow, launch your favorite VoIP app, in-game chat, or recording software and begin speaking into the microphone to see if the app picks up the sound of your voice.

\n

If the app does not detect your voice, see Microsoft's article on how to set up and test microphones.

\n

Related questions

\n

Why didn't Shadow PC detect my microphone?

\n

Shadow PC will not detect your microphone if it is not detected on your local device. Make sure your microphone is working on your local device before following this guide.

\n

You can also forward your USB device, although this solution is not recommended for headsets, microphones, or any audio devices. Disable the microphone from the Quick Menu before forwarding the device.

\n

Why isn't any input detected from my microphone?

\n

If your microphone is connected, but your voice is muted on calls or in recordings, make sure the microphone is not muted in your local settings or on Shadow PC.

\n

Why can I hear the microphone on my local device, but not Shadow PC?

\n

Follow the microphone troubleshooting guide from Microsoft to see other ways you can troubleshoot and test your microphone.

\n

Still have questions after reading this article?

\n

Check out our other articles or contact Shadow Support.

","user_segment_ids":[]},{"id":33469871677073,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33469871677073.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33469871677073-How-do-I-update-Windows-on-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543355645713,"created_at":"2025-03-14T13:04:21Z","updated_at":"2025-03-24T13:26:36Z","name":"How do I update Windows on Shadow PC","title":"How do I update Windows on Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-21T11:11:41Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["windows","updates","maintenance"],"body":"

Ensuring that your Shadow PC virtual machine stays updated with the latest Windows patches and features is crucial for optimal performance and security.

\n

Here's a step-by-step guide on how to update Windows on your Shadow PC:

\n

Shadow PC relies on the Windows operating system, making it essential to keep it up to date.

\n

In Windows 10 and 11, you decide when and how to get the latest updates to keep your device running smoothly and securely. Select the Start button, and then go to Settings > Update & Security > Windows Update.

\n

Alternatively, you can press the Windows key + I on your keyboard to open the Settings app directly.

\n

Within the Settings app, navigate to the \"Update & Security\" section. Here, you'll find all the settings related to Windows updates and system security.

\n

In the \"Update & Security\" section, click on \"Check for updates.\" This action prompts Windows to search for any available updates for your Shadow PC virtual machine.

","user_segment_ids":[]},{"id":33469438125329,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33469438125329.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33469438125329-Companion-Mode-Use-your-Smartphone-or-Tablet-as-a-Remote-Controller-on-TV","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543213468561,"created_at":"2025-03-14T12:54:26Z","updated_at":"2025-03-24T13:23:00Z","name":"Companion Mode - Use your Smartphone or Tablet as a Remote Controller on TV","title":"Companion Mode - Use your Smartphone or Tablet as a Remote Controller on TV","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-14T12:55:48Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["companion_mode","mobile","remote_control","tv"],"body":"

With Companion Mode on Shadow, you can use your smartphone or tablet as a remote controller when using the Android TV application.

\n

By controlling remotely your Shadow PC TV app, you will be able to:

\n\n

Requirements

\n

In order to use this mode, you will need the following Shadow applications that you can download here:

\n\n

Additionally, your devices must conform to our requirements, and you should have a stable internet connection.

\n

How to set up your smartphone as a Remote Controller?

\n
    \n
  1. Log in and launch your Shadow PC app on your Android TV by clicking \"Start\".
    2. \n
  2. Log in and launch your Shadow PC app on your smartphone or tablet by clicking \"Start\".
    3. \n
  3. On your smartphone or tablet, a new window where you will be able to click \"Remote Control\"
    4. \n
\n

How to use Companion Mode?

\n

Once your smartphone or tablet has been set up as a remote controller, you will be able to manage your inputs directly from the touchpad which is represented by a gray area on your screen.

\n

The way you move your finger across the touchpad will produce different inputs on your TV:

\n

You can also access the input details by clicking the Help button on your app

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
GestureAction
Slide your fingerSlide your finger to move the cursor
Quick tapQuick tap for a left click
Long pressLong press for a right click
Double tapDouble tap for a double click
\n

Several features are also available with Companion Mode. You can access them by clicking the following buttons at the bottom of your screen:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ButtonDescription
GamepadUse your smartphone or tablet as a gamepad. The touchpad area on your screen will be replaced by a virtual controller
KeyboardUse your smartphone or tablet's digital keyboard to type content on your Shadow PC.
Shortcuts\n

Use basic Windows Shortcuts from your smartphone or tablet simply by clicking the corresponding button. Please note that it is not possible to add custom shortcuts. Here is the list of available shortcuts:

\n
    \n
  • Close window (Alt + F4)
    • \n
  • Start panel (⊞)
    • \n
  • Show/Hide Desktop (⊞ + D)
    • \n
  • Multi-tasking (Alt + Tab)
    • \n
  • Screenshot (⊞ + PrtSc)
    • \n
  • Send esc key (Esc)
    • \n
  • Task manager (Ctrl + Shift + Esc)
    • \n
\n
\n

On top of your screen, you will be able to:

\n\n

Upcoming Features:

\n

Our teams are considering implementing the following features in a future Shadow PC update:

\n","user_segment_ids":[]},{"id":33467116955921,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33467116955921.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33467116955921-How-to-install-Shadow-on-Raspberry-Pi","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":32543419614225,"created_at":"2025-03-14T11:47:21Z","updated_at":"2025-03-24T13:41:09Z","name":"How to install Shadow on Raspberry Pi","title":"How to install Shadow on Raspberry Pi","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-14T11:54:18Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["setup","installation","raspberry_pi"],"body":"
\n
 
\n
\n
\n

Shadow on Raspberry Pi OS is a new platform for our unified client, adapted to the arm64 architecture running Linux.
With its small size, multiple I/Os, and low cost, Raspberry is the perfect solution for a TV or small Desktop PC.
While Raspberry delivers less power than a modern PC, we’re launching the first version with lower acceptance criteria, and a few less supported features that we aim to unlock through further developments.

\n

Requirements

\n\n

Compatibility

\n
    \n
  • \n

    Screen Resolution up to 1080p

    \n
    • \n
  • \n

    Refresh Rate up to 60hz

    \n
    • \n
  • \n

    Compatible with keyboards, mice, and gamepads

    \n
    • \n
\n

Compatibility key :

\n
\n

✅ Compatible
🟠 Planned (1)
❌ Incompatible

\n
\n

(1) This is planned for a future update and may be available only for Shadow Alpha or Beta. It is not officially supported yet.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
FeatureCompatibility
4:4:4 (Color Enhancement)❌
Shadow USB✅
TCP/UDP protocols🟠
Additional screen (local)🟠
Additional screen (remote)✅
\n

Gamepad as Mouse

\n		✅
Overlay (Quick Menu) (1)✅
\n

(1) Lowered animation for better performances

\n

Automatic Installation

\n

The easiest way to install Shadow on Raspberry Pi is to download and install the .deb package (64-bit), either through the graphical software center if it's available, or through the command line.

\n

Installing the .deb package will automatically install the apt repository and signing key to enable auto-updating using the system's package manager.

\n

\nStep 1: Downloading the .deb package
\n

\n

You can download the package by clicking on the link below:

\n

https://update.shadow.tech/launcher/prod/linux/rpi/shadow-arm64.deb

\n

\nStep 2: Install the application
\n

\n

Use one of the following two methods:

\n
    \n
  • \n

    Right-click on the .deb file and use the package manager to install it via the visual interface.

    \n
    • \n
  • \nOr open the terminal, navigate to the download folder where the .deb is located (using the  cd command) and type:
    \n
    sudo apt install ./shadow-arm64.deb
    \n
    • \n
  • \n

    Step 3: Launch Shadow

    \n
    • \n
\n

You can launch Shadow from the Raspberry Menu on the top-left corner, in the Sound & Video section.

\n

Manual Installation

\n

Alternatively, the repository and key can also be installed manually with the following script:​

\n
\n

Raspberry Pi 4

\n
\n
\n
sudo apt-get install wget gpg
\n
wget -qO- http://repository.shadow.tech/shadow_signing.key | gpg --dearmor > packages.shadowapp.gpg
\n
sudo install -o root -g root -m 644 packages.shadowapp.gpg /etc/apt/trusted.gpg.d/
\n
rm -f packages.shadowapp.gpg
\n
sudo sh -c 'echo \"deb [arch=arm64] http://repository.shadow.tech/prod bullseye main\" > /etc/apt/sources.list.d/shadow-prod.list'
\n

 

\n

Then update the package cache and install the package using:

\n
sudo apt update
\n
sudo apt install shadow-prod
\n
\n
\n
sudo apt-get install wget gpg
\n
wget -qO- http://repository.shadow.tech/shadow_signing.key | gpg --dearmor > packages.shadowapp.gpg
\n
sudo install -o root -g root -m 644 packages.shadowapp.gpg /etc/apt/trusted.gpg.d/
\n
rm -f packages.shadowapp.gpg
\n
sudo sh -c 'echo \"deb [arch=arm64] http://repository.shadow.tech/prod bullseye main\" > /etc/apt/sources.list.d/shadow-prod.list'
\n

Then update the package cache and install the package using:

\n
sudo apt update
\n
sudo apt install shadow-prod
\n

Once done, you can proceed with the following:

\n

Raspberry Pi 5

\n

For Raspberry Pi 5, by default, it will be the 16K page size kernel that will be loaded and it won't work.

\n

You will need to edit your /boot/config.txt and append at the end to enable 4K page size kernel the following text:

\n
[pi5]  kernel=kernel8.img
\n
\n
\n
\n

 

\n
\n
\n
","user_segment_ids":[]},{"id":33462587616145,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33462587616145.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33462587616145-Device-Requirements-for-Shadow","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":32543213468561,"created_at":"2025-03-14T09:46:47Z","updated_at":"2025-06-10T08:37:47Z","name":"Device Requirements for Shadow","title":"Device Requirements for Shadow","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-06-10T08:37:47Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":[],"body":"

Shadow has specific requirements for your local device. These requirements vary depending on your device's operating system. Choose your operating system to see its requirements.

\n

Windows

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
 MinimumRecommended
Operating SystemWindows 8.1Windows 10
CPU\n
    \n
  • Intel Sandy Bridge range (2011), Core™ i7 / i5 / i3, Pentium™, Celeron™, Xeon 1.60 GHz
    • \n
  • AMD AM2+ range (2008), Athlon™, Sempron™, Phenom™, Opteron™
    • \n
\n		\n
    \n
  • Intel Skylake range (2015), Core™ i7 / i5 / i3, Pentium™, Celeron™, Xeon 2.60 GHz
    • \n
  • AMD AM2+ range (2012), Athlon™ II, FX™, Phenom™ II, Opteron™
    • \n
\n
RAM2 GB4 GB
Other SoftwareDirectX 9cDirectX 11 or higher
\n
\n

To get the most out of Shadow, keep Windows up-to-date and run Shadow on Windows 10. Microsoft has officially ended support for Windows 8.1, limited to security updates until 2023.

\n

Install the correct version of Shadow for your Windows operating system:

\n\n

macOS

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
 Recommended
Operating SystemmacOS 10.15 or higher
CPUx86-64 (Intel Core 2 Duo processor, Intel Core i3 / i5 / i7, or Xeon) Processor M1 (Apple Silicon) or higher
RAM4 GB
Other SoftwareSystem EFI 64-bit
Models\n

List of models: https://support.apple.com/en-us/102765

\n
\n
\n

Ubuntu

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
 MinimumRecommended
Operating SystemEoan Ermine (19.10), Focal Fossa (20.04 LTS), Jammy Jellyfish (22.04 LTS)Eoan Ermine (19.10), Focal Fossa (20.04 LTS), Jammy Jellyfish (22.04 LTS)
CPU\n
    \n
  • Intel Sandy Bridge range (2011), Core™ i7 / i5 / i3, Pentium™, Celeron™, Xeon 1.60 GHz
    • \n
  • AMD AM2+ range (2008), Athlon™, Sempron™, Phenom™, Opteron™
    • \n
\n		\n
    \n
  • Intel Skylake range (2015), Core™ i7 / i5 / i3, Pentium™, Celeron™, Xeon 2.60 GHz
    • \n
  • AMD AM2+ range (2012), Athlon™ II, FX™, Phenom™ II, Opteron™
    • \n
\n
RAM2 GB4 GB
Other Softwarelibva-glx2libva-glx2
\n
\n

To get the most out of Shadow, keep your Ubuntu OS up-to-date.

\n

iOS / tvOS

\n\n\n\n\n\n\n\n\n\n\n\n\n\n
 MinimumRecommended
Operating System\n
    \n
  • iOS 14
    • \n
  • tvOS 14
    • \n
\n		\n
    \n
  • iOS 14 or higher
    • \n
  • tvOS 14 or higher
    • \n
\n
\n

Android / Android TV

\n\n\n\n\n\n\n\n\n\n\n\n\n\n
 MinimumRecommended
Operating SystemAndroid 5.0Android 8.0
\n

 

","user_segment_ids":[]},{"id":33444486944785,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33444486944785.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33444486944785-How-to-Update-your-Local-Computer","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543419614225,"created_at":"2025-03-13T15:51:26Z","updated_at":"2025-03-24T13:41:43Z","name":"How to Update your Local Computer","title":"How to Update your Local Computer","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-13T16:01:59Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["maintenance","local_computer","update"],"body":"

To ensure your local computer has the latest updates to support Shadow, check for the operating system and driver updates on your device. This article includes websites we recommend using to check for popular software and hardware updates.

\n
\n
\n

📌 Before You Begin:

\n\n
\n
\n

Operating System Updates

\n

For Windows \"Windows_icon.png\"

\n
    \n
  1. \n

    Click the Start \"icons8-windows-client-24.png\" button.

    \n
    2. \n
  2. \n

    Go to Settings \"icons8-settings-24.png\".

    \n
    3. \n
  3. \n

    Click Update & Security\"Windows_update_small.jpg\" > Windows Update\"Windows_update_small.jpg\".

    \n
    4. \n
\n

See other ways to update Windows or see our recommended requirements.

\n

For macOS \"Apple_icon.png\"

\n
    \n
  1. \n

    Click Apple menu\"Apple_icon.png\" > System Preferences.

    \n
    2. \n
  2. \n

    Click Software Update.

    \n
    3. \n
\n

See other ways to update macOS or see our recommended requirements.

\n

For Ubuntu \"Ubuntu_icon.png\"

\n
    \n
  1. \n

    Press the Superkey to launch the Dash.

    \n
    2. \n
  2. \n

    Search for Update Manager.

    \n
    3. \n
  3. \n

    Click Settings.

    \n
    4. \n
  4. \n

    Make sure Ubuntu is set to automatically check for updates and notify you when updates are available.

    \n
    5. \n
  5. \n

    Click Close, then click OK to close the Update Manager.

    \n
    6. \n
  6. \n

    Open Update Manager to trigger a new update. If an update is available, click Upgrade....

    \n
    7. \n
\n

See other ways to update Ubuntu or see our recommended requirements.

\n
\n
\n

📝 Notes:

\n\n
\n
\n

Driver Updates

\n

Choose the hardware on your local computer for help installing updates.

\n
\n
\n

Intel

\n
\n
\n\n
\n
\n
\n
\n

AMD

\n
\n
\n\n
\n
\n
\n
\n

NVIDIA

\n
\n
\n\n
\n
\n
\n
\n

 

\n

🚨 Disclaimer: Shadow is not responsible for providing updates necessary for your local device. For assistance, contact your hardware manufacturer, warranty provider, or retailer.

\n
\n
","user_segment_ids":[]},{"id":33444394366481,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33444394366481.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33444394366481-How-to-uninstall-your-Shadow-PC-App","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543419614225,"created_at":"2025-03-13T15:48:09Z","updated_at":"2025-03-24T13:41:49Z","name":"How to uninstall your Shadow PC App","title":"How to uninstall your Shadow PC App","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-13T15:49:41Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["uninstall","software","removal"],"body":"
\n
\n
\n
\nWhether you want to uninstall the Shadow App because you decided to unsubscribe or because you are trying to fix an issue, we recommend following the instructions below.\n
\n
\n
\n
\n
\n
\n

Uninstalling the Shadow App

\n

Please select the Operating System (OS) corresponding to your local device:

\n
\n
\n

\"\" Windows 10

\n
\n
\n

There are different ways to proceed to uninstall the Shadow App from your computer (Windows 10). We recommend following Microsoft's instructions.

\n
\n
\n
\n
\n

\"\" Windows 11

\n
\n
\n

There are different ways to proceed to uninstall the Shadow App from your computer (Windows 11). We recommend following Microsoft's instructions.

\n
\n
\n
\n
\n

\"\" macOS

\n
\n
\n

To uninstall the Shadow App from your Mac, please follow Apple's instructions.

\n
\n
\n
\n
\n

\"\" iPadOS & iOS

\n
\n
\n

To uninstall the Shadow App from your iPad or iPhone, please follow Apple's instructions.

\n
\n
\n
\n
\n

\"\" Android

\n
\n
\n

To uninstall the Shadow App from your Android device, please follow Google's instructions.

\n
\n
\n
\n
\n

\"\"\"\" Linux & Raspberry Pi

\n
\n
\n

To uninstall the Shadow App from your computer, please follow the instructions below:

\n

Removing the app from your system

\n

If you downloaded the .deb package, use the following command (chose one of the following depending on your environment):

\n
sudo apt remove shadow-prod.debsudo apt remove shadow-preprod.debsudo apt remove shadow-alpha.deb
\n

If you downloaded the .AppImage package, use the following command:

\n
rm ShadowPC.AppImage
\n

Removing the configuration files, plugins and settings

\n

If you downloaded the .deb package, use the following command (chose one of the following depending on your environment):

\n
sudo apt purge shadow-prod.debsudo apt purge shadow-preprod.debsudo apt purge shadow-alpha.deb
\n

If you downloaded the .AppImage package, use the following command:

\n
rm ShadowPC.AppImage
\n
\n
\n
\n
\n

\"\" TvOS

\n
\n
\n

To uninstall the Shadow App from your Apple TV, please follow Apple's instructions.

\n
\n
\n
\n
\n

\"\" Android TV

\n
\n
\n

To uninstall the Shadow App from your Android TV, please follow Google's instructions.

\n
\n
\n
\n
\n

\"\" Shadow VR

\n
\n
\n

To uninstall the Shadow App from your Metaquest headset, you need to:

\n
    \n
  1. Open Sidequest with your Metaquest headset connected to your computer
    2. \n
  2. Click on Currently installed apps\n
    3. \n
  3. Delete the Shadow App by clicking on the little gear next to the application
    4. \n
\n
\n
\n

Reinstalling the Shadow App

\n

Should you want to reinstall the Shadow App, please go to our Download Page and select the app corresponding to your local device.

\n

If you are interested in installing the BETA, you will need to scroll down a little on our Download Page.

\n

For the ALPHA version, we invite you to read the associated article from our Helpcenter.

\n
\n
","user_segment_ids":[]},{"id":33443810719505,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33443810719505.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33443810719505-How-to-Avoid-Phishing-Attempts","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543072661265,"created_at":"2025-03-13T15:31:56Z","updated_at":"2025-03-27T09:38:57Z","name":"How to Avoid Phishing Attempts","title":"How to Avoid Phishing Attempts","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-27T09:38:56Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":["01JQBEYJGNNEWFMP6VGDME0M8R"],"label_names":["security","protection","phishing"],"body":"

What is a phishing attempt?

\n

Phishing is a fraudulent technique that consists in luring the recipient to obtain their personal data (bank account, password, etc.). This can take several forms: an email, a text message, or even a phone call.

\n

Please note that Shadow will never ask you for the following information:

\n\n

If a third party claiming to be from Shadow asks you for any of the above information, do not respond to this request. It is a fraud attempt.

\n

To learn more about phishing, you can directly go to one of the following topics:

\n

How to detect a phishing attempt?
How to protect yourself against phishing attempts?
I think I'm the victim of a phishing attempt. How should I react?

\n

 

\n

How to detect a phishing attempt?

\n

When you receive a suspicious request, we advise you to ask yourself the following questions:

\n
    \n
  1. \n

    Check the sender: Do you know them? In the case of an email, is the domain misspelled?

    \n
    2. \n
  2. \n

    Check the content: Were you expecting this message? Does the request seem legitimate? Is the language level appropriate? Are you being asked to download something? To pay for something?

    \n
    3. \n
  3. \n

    Check the links: Hover over the links or long click on your smartphone. Does the address look suspicious to you?

    \n
    4. \n
\n

 

\n
\n
\n

⚠️ If in doubt, you can contact us to confirm the message or call you received.

\n
\n
\n

 

\n

How to protect yourself against phishing attempts?

\n
    \n
  1. \n

    Even if a request does not appear to be suspicious, we still encourage you to take the following precautions when opening a link or downloading a file:

    \n\n

     

    \n
    2. \n
  2. \n

    We invite you to use different and complex passwords for each of your accounts. This will limit the scope of action of the person who initiated the fraud in case of password theft.

    \n

     

    \n
    \n
    \n

    ⚠️ You can also use password managers like KeePass, bitwarden or Dashlane.

    \n

     

    \n
    \n
    \n
    3. \n
\n

I think I'm the victim of a phishing attempt. How should I react?

\n\n

Where can I find the Terms of Use?

\n

The Terms of Use for Individuals are available below.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
🇺🇸 United States🇬🇧 United Kingdom🇨🇦 Canada
🇧🇪 Belgium🇫🇷 France🇨🇭 Switzerland
🇱🇺 Luxembourg🇩🇪 Germany🇦🇹 Austria
🇳🇱 Netherlands🇪🇸 Spain🇮🇹 Italy
🇸🇪 Sweden🇩🇰 Denmark 
\n

The Terms of Use for Professionals are available below.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
🇺🇸 United States🇬🇧 United Kingdom🇨🇦 Canada
🇧🇪 Belgium🇫🇷 France🇨🇭 Switzerland
🇱🇺 Luxembourg🇩🇪 Germany🇦🇹 Austria
🇳🇱 Netherlands🇪🇸 Spain🇮🇹 Italy
🇸🇪 Sweden🇩🇰 Denmark 
","user_segment_ids":[]},{"id":33443435692305,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33443435692305.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33443435692305-Shadow-Drive-Frequently-Asked-Questions-FAQ","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":32543119468817,"created_at":"2025-03-13T15:19:24Z","updated_at":"2025-03-24T13:42:24Z","name":"Shadow Drive - Frequently Asked Questions (FAQ)","title":"Shadow Drive - Frequently Asked Questions (FAQ)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-13T15:24:41Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["faq","shadow_drive"],"body":"

Key takeaways

\n\n

FAQ

\n

General

\n

On which Software is Shadow Drive based?

\n

Shadow Drive is based on Nextcloud 25. For more information on this new version, you can have a look at the Nextcloud website.

\n

Is there a difference between the web version, the desktop clients, and the applications?

\n

The Shadow Drive web version allows you to access your files through the browser of your choice.

\n

Applications and desktop clients allow you to synchronize your files seamlessly with all your devices and access your files without a browser.

\n

How and when data is encrypted? How is it encrypted during transport and at rest?

\n

To keep it simple, data is encrypted from your device to the final storage.

\n

Shadow Drive uses full encryption via TLS (Transport Layer Security).

\n

It is encrypted:

\n\n

Is the use of a VPN allowed to access our data?

\n

Absolutely!

\n

Can you change the language of Shadow Drive?

\n\n

Will there be 2FA Authentication (Two Factor Authentication) via Google Authenticator or another Third-Party Tool for Shadow Drive?

\n

Yes, we plan to have 2FA Authentication.

\n

Is the windows 32-bit version available?

\n

The Windows 32 version is available.

\n

There are some differences with the 64 bits version:

\n\n

In terms of infrastructure, how does Shadow Drive impact the storage availability for Shadow extra & main storage slots?

\n

Shadow Drive and Shadow are two different products, there is no dependency on the technical architecture.

\n

Can I connect to my Shadow Drive using ownCloud?

\n

It is not possible to connect to Shadow Drive using ownCloud. While Nextcloud and ownCloud are made of the same core, their respective code is now very different.

\n

Technical

\n

Important: The WebDAV protocol is now available.
It enables third-party tools to connect to Shadow Drive, and lets you use NAS servers, file transfer software (Cyberduck, Filezilla, etc..), and mount a network drive with macOS, Windows, or even Linux system's built-in features with Shadow Drive.

Note:
FTP access is not enabled. Therefore, consider using WebDAV as a fallback if necessary.

\n

Is it possible to synchronize local files with Shadow Drive?

\n

Yes, Shadow Drive can be synchronized with local clients on Windows, Mac, Linux, iOS, and Android to always keep local and remote files in perfect synchronization.

\n

Is there a limit to the number of devices I can link and synchronize to Shadow Drive?

\n

There is no limit on the number of devices you can synchronize at the same time.

\n

How do I share a Shadow Drive directory with another Shadow Drive user?

\n

You need to click on the share button, then enter the email address of the user you want to share your folder with.

\n

How can I exclude a file from being synchronized?

\n

You should follow these steps:

\n
    \n
  1. \n

    Open your application or your desktop client.

    \n
    2. \n
  2. \n

    Click on your username. It will open a new menu.

    \n
    3. \n
  3. \n

    Click on \"Settings\". It will open a new window.

    \n
    4. \n
  4. \n

    Next to the synchronized folder you want to edit, click on the button.

    \n
    5. \n
  5. \n

    Click on \"Edit ignored Files\".

    \n
    6. \n
  6. \n

    Click on \"Add Ignore Pattern\" (you can check this documentation to add specific reasons)

    \n
    7. \n
\n

By adding an exclusion reason, you prevent a certain type of file from being synchronized.

\n

For example, if you add the word \"secret\", all the files in this folder with the word \"secret\" in their title will not be synchronized.

\n

Can I schedule a synchronization?

\n

It is not possible to schedule a synchronization, as your files are already being regularly synchronized.

\n

However, you can exclude a file from being synchronized.

\n

Can I edit text files online if they are synchronized with Shadow Drive?

\n

As for now, it is possible to view, edit and share .txt. or .md files directly on Shadow Drive.
We are currently working on collaborative features, like adding Microsoft Office files format support.

\n

Is it possible to find Shadow Drive logs on my local computer? If yes, in which directory?

\n

Yes, you can create and find Shadow Drive logs by following these steps:

\n\n

For more information, you can take a look at this documentation.

\n

Subscription

\n

Is there an activation delay?

\n

No, you can access your Shadow Drive immediately after getting your Free or Premium offer.

\n

I have an active subscription with the Shadow Offer. I used the same email that I used to subscribe to my Shadow Offer to subscribe to the Shadow Drive Offer, but I don't receive the email to activate my Shadow Drive Subscription. What should I do?

\n

At the moment, some of you might not be able to subscribe to Shadow Drive by using the same email that you used to subscribe to the Shadow Offer.
This will be fixed in the following weeks. In the meantime, you can use a variant of your current email to subscribe.

\n


To do so:

\n
    \n
  1. \n

    Before the character \"@\", add the following character depending on your mailbox service:

    \n\n
    2. \n
  2. \n

    Add \"Drive\" or another word of your choice after this character.
    For example, if the email you used to subscribe to the Shadow Offer is john.smith@gmail.fr, you can subscribe to your Shadow Drive offer by using the email john.smith+drive@gmail.com.

    \n
    3. \n
\n

For Free Offers, how much inactivity of our account is allowed before expiration?

\n

Your subscription is tacitly renewed each month. If you are not using Shadow Drive for an extended period of time, you will be noticed by mail and invited to use the product.

\n

Starting the reception of this mail, you will have 15 days to reactivate your Shadow Drive by going onto your Shadow Drive online.

\n

After this period, your Shadow Drive access will be suspended, and you will have 15 days to reactivate your account from your Customer Space.

\n

How do I cancel my Premium Offer subscription?

\n

Your subscription is tacitly renewed each month.

\n

You can cancel your subscription from your customer space, and your Shadow Drive will be disabled at the end of your active subscription.

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Features & Services

Which hardware specifications are included with Shadow?

See your plan for hardware specifications:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
 GPUCPUMemoryStorageWindows License
Neo ProNVIDIA® RTX 2000 ADA 16 GB (Geforce RTX 4060 - class GPU)AMD EPYC 9354P 8 vCores - 3.25 GHz
 		16GB RAM256Go (SSD) + 512Go (HDD)Windows 11 Home + Possibility to bring your own Windows License
Power ProNVIDIA® RTX™ A4500 20 GB (Geforce RTX 3070 Ti - class GPU)AMD EPYC™ 7543P 8 vCores (jusqu'à 3.7 GHz)28GB RAM256Go (SSD) + 512Go (HDD)Windows 11 Home + Possibility to bring your own Windows License
Expert Pro (Europe*³ only)NVIDIA® Quadro RTX 6000 24 GoIntel Xeon™ 12 vCores (jusqu'à 4,5 Ghz)41GB RAM256Go (SSD) + 512Go (HDD)Windows 11 Home + Possibility to bring your own Windows License

*² The BYOL mode is only available by accessing the offer with the Shadow PC Enterprise Solutions.

*³ Shadow is only available in the following countries: the United Kingdom, France, Belgium, Switzerland, Luxembourg, Germany, Austria, the Netherlands, Sweden, Denmark, Italy, and Spain.

If you still have an active Shadow PC Enterprise subscription that was activated before May 4, 2023, please note that your current Offer might be slightly different.

Your Offer will remain unchanged as long as you do not cancel your active subscription.
If you want to benefit from the updated Shadow PC Pro Offer, please backup your data and let your administrator update your offer on the Shadow Manager.

To see the prices of our different Offers, please see our shop.

Where can I download the Shadow app for my device?

To download the Shadow app onto your device, visit the Downloads page from our website or log in to your account page and click the Shadow apps tab.

Does Shadow offer dual-screen support?

We do have a dual-screen feature available! See our article How to Enable Multi-Screen on Shadow for help enabling and testing this feature.

Is it possible to use VR on Shadow?

While Shadow offers a legacy \"Shadow VR\" application, it is no longer actively maintained. For an optimal and high-performance experience, using Virtual Desktop is now the method recommended by our experts. For more information, you can read our article How to set up Shadow VR.

Requirements

What are the minimum requirements to use Shadow?

Shadow recommends a minimum download speed of 15Mb/s. Some devices manufactured on or before 2012 may not function properly.

For specific requirements, see our system requirements and network requirements articles.

Due to hardware and software updates from manufacturers, requirements are subject to change at any time.

Where can I use Shadow?

Shadow PC Enterprise is available in Europe as well as in the United States and Canada. If you have any doubts, please contact our sales team via this form.

Can I use Shadow on a professional network?

You should be able to use Shadow on any company network, however, you may need to make some modifications. For more information, please refer to our article Connect to Shadow with a company network.

Is it possible to mine cryptocurrency?

Mining cryptocurrency (such as Bitcoin, Ethereum, Dogecoin, etc.) violates our Terms of Use and will result in the immediate termination of your Shadow subscription without a refund. For more rules that may result in termination, see what we do not allow on Shadow.

Can I use Shadow while I'm traveling?

Shadow is a great travel companion, but there are restrictions. If it takes too long for your internet connection to reach your data center, this will increase latency. Although traveling with Shadow is possible, your connection must still meet the requirements. Please refer to this article for more information: How to troubleshoot your internet connection.

Your account

When will I receive my activation email?

Once your administrator has invited you, you will first need to create your account before your administrator can assign your account to an existing Shadow PC.
You will first receive an email inviting you to create an account and once you have done so, your administrator will be able to assign you to a Shadow PC.
Meanwhile, you can download the Shadow applications to access your Shadow PC once your administrator has assigned it to you.

Can I change my email address or password?

Yes, you can change your email address or password from your customer space.

How can I delete my Shadow PC?

You can contact your account administrator and ask them to delete your account. Remember to back up your important files before initiating this procedure.

If you face any difficulties using your Shadow PC, please do not hesitate to report these difficulties to your administrator who will be able to help you.

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\n
\n ⚠️\n
\n

Shadow PC Essential is no longer available.

\n

\n This offer has been discontinued and is no longer sold. \n

\n
\n
\n

Shadow PC Essential was a GPU-free offer designed for light office tasks and video conferencing, available exclusively through the Shadow PC Pro portal. This offer is no longer available for new subscriptions.

\n

Currently available offers

\n

Depending on your use case, here are the most suitable current alternatives:

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
OfferGPUMemoryStorageRecommended use
Neo ProNVIDIA RTX 2000 Ada 16 GB16 GB DDR51 TB SSDOffice work, video conferencing, business applications
Power ProNVIDIA RTX A4500 20 GB28 GB DDR41 TB SSDCreative work, rendering, intensive development

All Pro offers include Windows 11 Enterprise, access to the Shadow Business Manager, and the option to bring your own Windows license (BYOL).

\n

→ See the full Shadow PC Pro offers article

\n

Frequently asked questions

\n

Does Shadow offer a GPU-free plan?

\n

Shadow no longer offers a GPU-free plan. All current offers (Gaming and Pro) include a dedicated graphics card. For light workloads such as office tasks or video conferencing, the Neo Pro offer is the most suitable option.

\n

How do I subscribe to a new Pro offer?

\n

Visit shadow.tech or log in to your Shadow Manager to browse available Pro offers and place an order. For questions about choosing the right offer for your organization, contact our sales team.

\n
","user_segment_ids":[]},{"id":33439908816401,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33439908816401.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33439908816401-Optimize-Your-Game-Settings-on-your-Shadow-PC-with-NVIDIA-App","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543419614225,"created_at":"2025-03-13T13:51:34Z","updated_at":"2025-03-24T13:41:54Z","name":"Optimize Your Game Settings on your Shadow PC with NVIDIA App","title":"Optimize Your Game Settings on your Shadow PC with NVIDIA App","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-13T13:53:48Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["nvidia","optimization","gaming","performance","game_settings"],"body":"

It is important to note that not all Shadow Offers are compatible with the NVIDIA App optimization feature. It depends on your Shadow PC's GPU and CPU.

\n

Optimize your Game Settings - What is this feature?

\n

NVIDIA App takes the hassle out of PC gaming by configuring your game's graphics settings for you.

\n

Don't know what texture filtering level to set in Overwatch? Not to worry. NVIDIA taps into the power of the NVIDIA cloud data center to test thousands of PC hardware configurations and find the best balance of performance and image quality. Then it automatically configures personalized graphics settings based on your PC's GPU, CPU, and display.

\n

Source: NVIDIA

\n

How to use the feature?

\n

Launch the NVIDIA App

\n

Make sure you are already on the \"Home\" tab

\n

Hover over the game you are interested in and click on \"Details\"

\n

You should finally click on \"Optimise\"

\n

Note: By first clicking on the Game Settings next to the optimization button, you will be able to optimize your game for either performance or quality.

\n

Meeting the requirements

\n

As stated at the beginning of the article, not all Shadow Offers are compatible with the optimization feature.

\n

If you can use it on your Shadow PC, please make sure that its configuration's hardware meets the NVIDIA system requirements.

\n

Checking my Shadow PC's configuration

\n

If you don't know what GPU/CPU your Shadow configuration has, please follow this article's instructions under Find Operating System Logs Windows.

\n

Still have questions after reading this article?

\n

Check out our other articles or contact Shadow Support.

","user_segment_ids":[]},{"id":33438308320529,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33438308320529.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33438308320529-Solve-screen-tearing-or-game-stuttering-on-Shadow-PC-V-Sync-G-Sync-FreeSync","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":2,"upvote_count":0,"downvote_count":2,"section_id":32543419614225,"created_at":"2025-03-13T13:10:06Z","updated_at":"2025-04-04T09:22:30Z","name":"Solve screen tearing or game stuttering on Shadow PC (V-Sync/G Sync/FreeSync)","title":"Solve screen tearing or game stuttering on Shadow PC (V-Sync/G Sync/FreeSync)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-20T10:20:13Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["screen_tearing","vsync","freesync","gaming","performance","stuttering","gsync"],"body":"

What is screen tearing?

\n

\"laser_tearing.jpg\"

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Screen tearing is an artifact*1 which occurs when several frames are overlapping on the screen, divided by some horizontal lines.

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It happens when your GPU*2 is trying to display a number of FPS*3 desynchronized and/or non-multiple with your screen refresh rate: several fragments of images will then appear on the screen.

\n

For example, let's say you own a screen with a 60 Hz refresh rate, and you ask your GPU to display 75 FPS (which is not a multiple of your screen refresh rate, such as 30 or 60 FPS).

\n

The screen will then ask 60 times per second a frame, and the GPU will send one 75 times per second.

\n

This creates a delay between images requests and sendings and at a given moment, the screen will take a not finalized frame from the GPU, causing several images overlapping.

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\n*1 Artifact: A visual irregularity on the screen.
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\n*2 GPU: Graphic Processing Unit.
\n
\n*3 FPS: Frames Per Second.
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What is stuttering?

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\"laser_stuttering.gif\"

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Stuttering is recognizable by the apparition of successive frozen images.

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It also causes input lag*1, since the GPU isn't sending the frame from your input*2 to your screen at the right time.

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Like for tearing, it is caused by a desynchronization between the screen and the GPU.

\n

Instead of showing two different frames successively, the screen will display twice frame A before moving on to frame B, or will not display one of them at all.

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\n*1 Input lag: The lapse of time between the moment the GPU renders one's input and the moment it actually appears on the screen.
\n
\n*2 Input: An action (clicking on a mouse, pressing a key) translated into data to one device.
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What are V-Sync / G-Sync / FreeSync technologies?

\n

V-Sync, G-Sync and FreeSync are three technologies of synchronization between the screen and the GPU which were created in order to deal with screen tears and stuttering issues.

\n

V-Sync, also called Vertical Sync, is the oldest of the three, and is especially found in video games settings. Triple buffering is sometimes available with V-sync to enhance the rendering.

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G-Sync and FreeSync later arrived as alternatives and are owned respectively by Nvidia and AMD, two GPU manufacturers. The first one requires a software and an AMD GPU, and the second one a screen certified \"G-Sync\" or \"G-Sync Compatible\" and a Nvidia GPU.

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For more information:

\n\n

Can we use the V-Sync / G-Sync / FreeSync technologies on Shadow?

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No, we can't.

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The reason is that Shadow is a cloud computing service: the GPU is not directly connected to your screen, but to a server which sends you a video stream of what is happening on your Shadow PC.

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Therefore, the synchronization technologies can't work since they need a direct connection between the GPU and the screen.

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How to solve screen tearing or game stuttering on Shadow?

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Here are some solutions to solve screen tearing or game stuttering on Shadow:

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If you use the Windows, macOS or Linux application:

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Go in the Settings 

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Then click on \"Refresh Rate\" and choose one of the available options.

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If you use the Android or iOS version or another application:

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Go in the Settings 

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Then click on \"Refresh Rate\" and choose one of the available options.

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If you have created a custom resolution using the NVIDIA Control Panel:

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Right-click the Shadow desktop, then click on \"NVIDIA Control Panel\"

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Click on \"Restore Defaults\" on the top right of the screen

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In games, let the game itself set the FPS displayed automatically.

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\n

 

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","user_segment_ids":[]},{"id":33437448911633,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33437448911633.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33437448911633-Known-bugs-in-the-Linux-client","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543419614225,"created_at":"2025-03-13T12:48:45Z","updated_at":"2025-03-24T13:42:07Z","name":"Known bugs in the Linux client","title":"Known bugs in the Linux client","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-21T11:12:23Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["linux","troubleshooting","linux_bugs","known_issues"],"body":"

This article lists the known errors in the Linux client.

\n\n

Shadow crashes on Ubuntu 20.04

\n

Run the following command:

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echo $'\\n'\"export LIBVA_DRIVER_NAME=i965\"  ~/.profile
\n

Then log out of your session and log back in after executing the command.

\n

Vertical split screen or Linux crash

\n

Due to a special GPU initialization required for old cards, the stream may render only partially or potentially cause an Xorg freeze (read this post from GitHub for more information). In this case, contact Support and provide the subsequent results after executing this command:

\n
vainfo
\n

If you have an Nvidia GPU on your local machine

\n

For improved performance and compatibility, it's recommended to install proprietary drivers. You can find guidance on how to configure software channels and update settings in an Ubuntu-like fashion by visiting the following website: https://wiki.ubuntu.com/SoftwareAndUpdatesSettings

\n

If you have problems with these drivers, please contact Support with the result after executing this command:

\n
vainfo
\n

If you have an AMD GPU on your local machine and have poor colors or an irregular stream

\n

Due to poor driver configuration, the stream cannot be decoded correctly. Run the following command:

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sudo curl https://gitlab.com/NicolasGuilloux/shadow-live-os/raw/arch-master/airootfs/etc/drirc -o /etc/drirc
\n

Restart your computer after running the command.

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Sandboxing Problem with Debian

\n

To address a specific bug on Debian, you may need to run the application with the following parameter:

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./Shadow.AppImage --no-sandbox
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Another solution is to add an attribute to your system kernel:

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sysctl -w kernel.unprivileged_userns_clone=1
\n

Alternatively, you can achieve the same affect by adding the following line to the /etc/sysctl.d/99-shadow.conf file:

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kernel.unprivileged_userns_clone=1
\n

Sources:

\n","user_segment_ids":[]},{"id":33433682453777,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33433682453777.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33433682453777-Game-Store-FAQ","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543355645713,"created_at":"2025-03-13T11:05:14Z","updated_at":"2025-07-01T09:58:49Z","name":"Game Store FAQ","title":"Game Store FAQ","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-01T09:58:45Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["faq","game_store","purchases","gaming"],"body":"

[IMPORTANT UPDATE] Shadow Game Store Closed Until Further Notice

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Shadow's ambition has always been to offer more to its users and improve the satisfaction of its community. As part of this goal, the Shadow Game Store was launched to provide access to discounted games and enhance the cloud gaming experience.

\n

However, the Shadow Game Store is now closed until further notice.

\n\n

⚠️ This change does not impact your ability to play games on your Shadow PC. You can still install and play your games through your favorite platforms such as Steam, Ubisoft Connect, Rockstar Launcher, etc.

\n

We understand this might come as a disappointment to some users, and we appreciate your understanding. This pause allows us to reassess and improve the service for the future.

\n
\n

⛔ Previous Features No Longer Available

\n\n
\n

✅ What Remains Unchanged

\n\n
\n

If you have any questions or need help using your Shadow PC to play games, feel free to contact our support team.

","user_segment_ids":[]},{"id":33433272237329,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33433272237329.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33433272237329-Windows-11-FAQ","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543355645713,"created_at":"2025-03-13T10:56:41Z","updated_at":"2025-10-02T08:13:31Z","name":"Windows 11 FAQ","title":"Windows 11 FAQ","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-02T08:11:58Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["compatibility","faq","windows11","windows_11"],"body":"

Introduction

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Windows 11 was released by Microsoft on October 5, 2021.

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Thanks to adjustments made to ensure compatibility with Shadow PCs, Windows 11 has been available for Shadow since April 3, 2023, if your configuration is eligible.

\n

Important: we do not recommend using disk encryption features such as BitLocker on Windows 11, as they can make your Shadow PC inaccessible.

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Supported plans

\n\n

* The Infinite plan is no longer available for purchase.

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Availability and support

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• In some regions, the upgrade to Windows 11 may not appear in Windows Update due to hardware detection on certain Shadow PCs. If this happens, use Microsoft's Installation Assistant.
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• In Europe, Windows 11 is supported by Shadow for one extra year at no additional cost. This extension applies only in Europe.
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\n

Known issues

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You can also check the Known issues article for cases specific to the Shadow Windows app.
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Frequently asked questions

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Use the Windows 11 Installation Assistant from Microsoft's official page: https://www.microsoft.com/software-download/windows11. Follow Microsoft's steps.
\n\n
On some Shadow PCs, Windows Update may report an incompatibility due to hardware recognition. This does not prevent you from using Windows 11 on Shadow if your configuration is compatible. Use Microsoft's Installation Assistant to perform the upgrade.
\n\n
Rolling back to Windows 10 is not supported on Shadow after upgrading to Windows 11.
\n\n
No. It is not possible to choose the Windows license at activation.
\n\n
Yes. You can use the Shadow Windows 10 app on a local PC running Windows 11.
\n\n
Yes. You can use the Shadow Windows 11 app on a local PC running Windows 10.
\n\n
If you can, we recommend upgrading to Windows 11 to stay current, benefit from the latest Windows features, and ensure compatibility with future versions of your software.
\n
 
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Troubleshooting: black screen after installing Windows 11

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If you see a black screen after installation:
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1. Wait 5 minutes
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2. Close the window
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3. Open the Shadow app and click Help
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4. Shut down the VM manually from the launcher
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5. Relaunch your Shadow
\n
 
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If the black screen appears again, repeat the steps above. If the issue persists, contact Support.
\n
","user_segment_ids":[]}],"sort_by":"position","sort_order":"asc"}