{"count":216,"next_page":"https://support.shadow.tech/api/v2/help_center/en-us/articles.json?page=3&per_page=30","page":2,"page_count":8,"per_page":30,"previous_page":"https://support.shadow.tech/api/v2/help_center/en-us/articles.json?page=1&per_page=30","articles":[{"id":33668277436817,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33668277436817.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33668277436817-How-to-Use-the-Quick-Menu-on-Shadow","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663614321937,"created_at":"2025-03-21T11:32:29Z","updated_at":"2025-08-26T10:04:14Z","name":"How to Use the Quick Menu on Shadow","title":"How to Use the Quick Menu on Shadow","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-21T11:32:44Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":[],"body":"
\n
\n

How to Use the Quick Menu on Shadow

\n
\n
\n

The Quick Menu is an interface designed for Shadow that allows you to adjust your settings and connect new devices without having to return to the launcher. This article is here to help you understand the uses and benefits of this feature.

\n

The Quick Menu is only available on the following applications: Windows, macOS, Linux, Android, Android TV, iOS, and Apple TV. To open the Quick Menu, log into the Shadow launcher, then Start Shadow. Once Shadow starts, click on the Shadow logo  located at the top of the screen, or press the Quick Menu shortcut:

\n

Windows: ALT + WIN + O
macOS: ALT + CMD + O
Linux: ALT + SUPER + O

\n

We recommend disabling the Quick Menu in your launcher settings on low-end configurations.

\n

In the quick menu you can find:

\n\n

Some settings in this article vary depending on your device's operating system and your version of Shadow. This article covers the settings available on most Shadow apps.

\n

General

\n

Allows you to show or hide the Quick Menu icon at the top of your screen.

\n

The Quick Menu remains accessible via the shortcut corresponding to your application as long as you do not disable it in the launcher settings.

\n

Video & Display

\n

You will find the screen(s) on which Shadow is displayed in this section.

\n
\n

Enable dual-screen streaming automatically

\n

Enable this option to have Shadow automatically detect and stream on your second screen. For more information, you can also read this article: How to add an additional screen to Shadow.

\n
\n
\n

Always match Shadow resolution with local display

\n

If this option is enabled, Shadow will automatically be configured according to the settings of the screen on which it is displayed at each launch. If you prefer to choose these settings manually, follow these steps:

\n
    \n
  1. Disable the \"Always match Shadow resolution with local display\" option in the Quick Menu.
    2. \n
  2. Restart Shadow.
    3. \n
  3. Once on your Shadow, a new window will open. Click on \"Custom Settings\".
    4. \n
\n
\n

Audio

\n

You will find the microphone (with a non-USB connection) redirected to Shadow in this section.

\n
\n

Enable microphone

\n

We do not recommend forwarding your microphone to Shadow if you have a low-bandwidth connection. To set up your Shadow according to your internet connection and check the latter, please refer to this article: How to troubleshoot your internet connection.

\n
\n

To forward your microphone, please follow the indications according to your type of microphone (USB or other connections):

\n\n
\n

Audio Quality

\n

This setting is set to \"Regular\" by default. You can use the arrows to change this setting to \"High\" for lossless sound quality, but this will require more bandwidth.

\n

Switch back to \"Regular\" if you were to notice latency or degradation of your audio such as stuttering.

\n
\n

Controllers & USB

\n

Use the Controllers tab to see which of your controllers are connected to your Shadow.

\n
\n

PlayStation controllers extended compatibility

\n

If your PlayStation controller is not recognized on Shadow, you can enable this option to emulate an Xbox controller. To connect your controllers to your Shadow PC Pro, please refer to this article: How to connect a controller to Windows Server?

\n
\n

To forward a USB device to your Shadow, once in the \"Controllers & USB\" category, click on the box next to your device.

\n

For more information on this subject, you can read the article How to connect a USB device to Shadow.

\n

Network

\n
\n

Maximum Bit Rate

\n

By default, Shadow's maximum bit rate is set to \"Auto detect\", but you can also choose a \"Custom\" bit rate. Your bit rate is the maximum amount of data that can be transferred using your internet connection.

\n

If your device was made before 2014, it may not support H.265 encoding and must be disabled. If issues persist or worsen, H.265 may not be compatible with your device. Turn H.265 off, then try lowering your maximum bit rate.

\n
\n

Help

\n

The Help section includes:

\n\n

Other features

\n

Located at the top of the Quick Menu, these buttons can help you:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\n

Enter or exit full screen

\n		\"windowed.png\"\n

Choose to display Shadow in full screen or windowed mode.

\n
\n

Lock or unlock cursor

\n		\"cursor_unlocked.png\"\n

Switches between these two modes:

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Locked cursor: The cursor stays within the Shadow window. Recommended for playing.

\n

Unlocked cursor: The cursor can be moved outside the Shadow window. Recommended for office use.

\n
\n

Restart streaming

\n		\"restart_stream.png\"\n

Stops and starts Shadow's stream. Best used after changing Shadow's settings.

\n
\n

Usage stats

\n

The Quick Menu includes the Usage Stats, designed to help you monitor your Shadow's performance in real time.

\n

Interpreting the different statistics:

\n\n
\n
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\n For pro\n
\n\n

Introduction

\n

Shadow PC includes an automatic shutdown feature designed to optimize data center performance, conserve energy, and ensure resources are available for active users. If your Shadow PC remains idle for an extended period, it will shut down automatically. This helps prevent hardware strain and aligns with Shadow’s Rules and Restrictions. To avoid losing progress, it’s recommended to manually shut down your Shadow PC when it’s not in use.

\n

Online Shutdown

\n

Occurs when Shadow PC remains active while the stream is left open. A warning will appear when the Shadow application is streaming, but there has been no user interaction for a period of time (eg, no keyboard, mouse, or controller input). Without any input from the user, Shadow PC will shut down. To remove or prevent the warning from appearing, use Shadow PC or shut it down when it is not in use.

\n

Offline Shutdown

\n

Occurs when Shadow PC remains active after the stream is closed. A warning will appear immediately when you close the stream without shutting down Shadow PC. To prevent Shadow PC from shutting down, resume your session soon.

\n

Related questions

\n
\n
\n

How does automatic shutdown help me?

\n
\n
\n

When a high volume of users are connected to Shadow PC, automatic shutdown helps users avoid queues and keeps waiting times shorter.

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\n
\n
\n
\n

Will Shadow PC shut down while I'm running a program?

\n
\n
\n

Yes. Shadow PC relies on input from the user's peripherals to stay active.

\n
\n
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Shadow includes two main services at the moment: Shadow PC and Shadow Drive.

\n

Shadow PC is a complete Windows PC in just one click.

\n

It includes three different brands:

\n\n
\n
\n

Shadow is only available in the United States and in the following countries: Canada, the United Kingdom, France, Belgium, Switzerland, Luxembourg, Germany, Austria, the Netherlands, Sweden, Denmark, Italy, and Spain.

\n
\n
\n

Shadow Drive is our European-based and hosted solution for online storage, available as a free service with up to 20GB of storage and as a premium service with storage of up to 2TB.

\n
\n
\n

Shadow Drive is only available in Europe for now and not yet available in the United States and Canada.

\n
\n
\n

Shadow PC

\n

What is Shadow PC?

\n

Shadow PC is a cutting-edge cloud-based service designed to provide users with access to a high-performance fully functional Windows 10 environment to their devices, regardless of local hardware limitations, enabling them to run resource-intensive applications and games on various devices in the form of our Shadow PCs.

\n

Note: It is possible to upgrade to Windows 11 depending on your offer.
Please see our related articles for more information:

\n
\n
\n\n
\n
\n

Shadow PC Key Features:

\n\n

Shadow PC Supported Devices/Platforms and OS:

\n

Shadow PC is compatible with a range of devices, including Windows, Mac, and Linux computers, as well as various iOS/Android mobile platforms, Raspberry Pi and Meta Quest VR visors.

\n

You can see all of our applications on our download page.

\n

Additionally, it is possible to access your Shadow PC directly via your browser (see Shadow PC in Browser - FAQ).

\n

Check our articles for detailed system requirements to ensure optimal performance:

\n\n

Shadow PC Rules & Requirements

\n

If you intend to use Shadow PC, we recommend to ensure that:

\n\n

How Shadow PC Works:

\n

To access Shadow PC, users need to sign up for an account and connect to a virtual machine hosted on remote servers.

\n

The service utilizes advanced streaming technology to provide a real-time, seamless experience.

\n
\n
\n

Note: Ensure that your local device meets the specified hardware and software requirements for optimal performance.
To find more about minimum requirements please refer to the following articles:

\n\n
\n
\n

Setting Up Shadow PC:

\n

 Account Creation: Visit our Shadow PC website and create an account.

\n

 Application Installation: Download and install our Shadow PC application on your local device.

\n
\n
\n

Note: You can follow the instructions from our installation guides:

\n\n
\n
\n

 Connecting to the Virtual Machine: Follow the on-screen instructions to connect to your virtual machine.

\n

 Troubleshooting Tips: Should you encounter issues, feel free to consult our Discord or contact our support.

\n

Shadow Drive

\n

What is Shadow Drive?

\n

Shadow Drive is our European-based and hosted solution for online storage, available as a free service with up to 20GB of storage and as a premium service with storage of up to 2TB.

\n

Shadow Drive Key Features:

\n\n

Shadow Drive Supported OS:

\n

Shadow Drive is compatible with a range of devices, including Windows, Mac, and Linux computers, as well as the iOS and Android mobile applications.

\n

You can see all of our applications on our download page.

\n

Additionally, it is possible to access Shadow Drive directly via your browser.

\n

 

\n

Check our article for detailed system requirements to ensure optimal performance: System and Device Requirements for Shadow Drive.

\n

\n​Shadow Drive Rules & Requirements\n

\n

If you intend to use Shadow Drive, we recommend to ensure that:

\n\n

Setting Up Shadow Drive:

\n

 Account Creation: Visit our Shadow PC website and create an account.

\n

 Application Installation: Download and install our Shadow Drive application on your local device.

\n
\n
\n

Note: You can follow the instructions from our installation guide.

\n
\n
\n

 Synchronizing your first files and folders: Follow the instructions from our installation guide, step 4 to synchronize your first files and folders. ​

\n

 Troubleshooting Tips: Should you encounter issues, feel free to consult our Discord or contact our support.

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Shadow lets you add an additional screen to your streaming session, giving you the freedom to set up a dual-screen experience. You can connect an additional screen on your desktop and mobile devices.

\n

To see if your device's operating system is compatible, refer to the compatible operating systems and devices.

\n

To connect an additional screen to Shadow, you can add a second local screen or a remote screen.

\n

Compatible operating systems and devices

\n

Use the matrix below to determine which additional screen experience is recommended for you.

\n
\n

✅ Compatible

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❌ Incompatible

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\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\n
System
\n		\n
Local screen
\n		\n
Remote screen
\n
\n
\n

Windows

\n
\n		\n
✅
\n		\n
✅
\n
\n
\n

macOS

\n
\n		\n
✅
\n		\n
✅
\n
\n
\n

Ubuntu

\n
\n		\n
✅
\n		\n
✅
\n
\n
\n

iOS

\n
\n		\n
✅
\n		\n
✅
\n
\n
\n

tvOS

\n
\n		\n
❌
\n		\n
✅
\n
\n
\n

Android

\n
\n		\n
✅
\n		\n
✅
\n
\n
\n

Android TV

\n
\n		\n
❌
\n		\n
✅
\n
\n
\n

Add a second local screen

\n

If you'd like to stream Shadow to two screens from the same device, this is called a local screen setup. To use this setup, follow the steps below according to your operating system:

\n

Windows, macOS, and Ubuntu

\n
\n
\n

How to add an additional screen

\n
\n
\n
    \n
  1. \n

    Plug your second screen into the device you'll use to stream Shadow. Make sure the screen has power and is turned on.

    \n
    2. \n
  2. \n

    Open the Quick Menu.

    \n
    \n
    \n
    \n

    To open the Quick Menu, log into the Shadow launcher, then Start Shadow.

    \n

    Once Shadow starts, click on the Shadow logo  located at the top of the screen, or press the Quick Menu shortcut:

    \n

    Windows : ALT + WIN + O
    macOS : ALT + CMD + O
    Linux : ALT + SUPER + O

    \n
    \n
     
    \n
    \n
    \n
    3. \n
  3. \n

    Click the Video & Display section, then the Enable Dual Screen button.

    \n

    You can also connect your second screen when you are already on your Shadow. In this case, a new window will open to let you enable it.

    \n
    \n
     
    \n
    \n
    \n
    \n
    \n

    Note: To save your settings and have Shadow detect your second screen every time you start streaming, check the box next to Enable dual-screen streaming automatically. Otherwise, Shadow will only detect your second screen for this session and your settings will not be saved.

    \n

     

    \n
    \n
    \n
    \n
    4. \n
\n
\n
\n
\n
\n

In the same Video & Display section, you will find other settings. Those are optional and not required, but they may enhance your dual-screen experience when applied:

\n
\n
\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\n
\n

Parameter

\n
\n		\n
\n

Explication

\n
\n
\n
\n

Display settings

\n
\n		\n
\n

Click to choose a custom resolution. Use the pop-up window to modify your resolution.

\n

To make this setting appear, uncheck \"Always match Shadow resolution with your local display\".

\n
\n
\n
\n

Enable dual-screen streaming automatically

\n
\n		\n
\n

Check this box to have Shadow detect and use your second screen in the future.

\n
\n
\n
\n

Always match Shadow resolution with your local display

\n
\n		\n
\n

Check this box to have Shadow use the resolution settings for your primary screen. Uncheck this box to choose a custom resolution.

\n
\n
\n

Note :If you decide to choose your own resolution, you'll have to manually change the resolution via a pop-up window every time Shadow detects a new screen..

\n
\n
 
\n
\n
\n
\n
\n

Android

\n
\n
\n

What is the additional screen feature in Android?

\n
\n
\n

With the \"Additional screen only\" or \"Additional screen (extended)\" feature, we allow you to use a computer screen directly on your compatible Android smartphones, using USB-C.

\n\n
\n
\n
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How to add an additional screen

\n
\n
\n

When you log in to Shadow, the application automatically detects if you have a second screen.
When you open the Settings page, you can select either feature by clicking “Additional screen” then “Additional screen (extended)” or “Additional screen only”

\n
\n
\n
\n
\n

Behaviors and tips according to your Android

\n
\n
\n

✅ Works properly

\n

🟠 Partially functional

\n

❌ Not functional

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
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Device

\n
\n		\n
\n

Additional screen only

\n
\n		\n
\n

Additional screen (extended)

\n
\n		\n
\n

Additional info

\n
\n
\n
Samsung (presentation/mirroring mode)
\n		\n
\n

🟠

\n

The cursor may disappear. The cursor will also disappear once you touch your smartphone’s screen.

\n

This is a manufacturer limitation and we are currently working on a solution.

\n
\n		\n
✅
\n		\n
\n

 

\n
\n
\n
Samsung (Desktop DeX mode)
\n		\n
\n

✅

\n

Just accept the manufacturer's window when launching the feature..

\n

To close the application, please disable the additional screen from the settings, force the application to shut down from your main device or unplug your screen.

\n
\n		\n
\n

✅

\n

We advise you to launch Shadow from the smartphone to continue to have access to the overlay.

\n
\n		\n
\n

 

\n
\n
\n
OnePlus (presentation/mirroring mode)
\n		\n
\n

🟠

\n

The cursor may disappear. When you touch the screen of your smartphone, the cursor will disappear. To recover the cursor, you must deactivate the option and then reactivate it.

\n
\n		\n
✅
\n		\n
\n

 

\n
\n
\n
\n

OnePlus (Desktop mode)

\n
\n		\n
\n

✅

\n

 

\n
\n		\n
\n

✅

\n

To stop the additional screen, please close the application, force the application to shut down from your main device, or unplug your screen or you can disable the feature directly from the Settings.

\n
\n		\n
\n

The \"Desktop\" mode is currently under development by some manufacturers, which complicates the task. However, according to our tests on One Plus, it works better in \"Desktop\" mode. Here is a tutorial to activate it:

\n

https://www.youtube.com/watch?v=SHQzobbNI0w

\n
\n
\n
\n

Huawei (presentation/mirroring mode)

\n
\n		\n
\n

🟠

\n

The cursor may disappear. The cursor will also disappear once you touch your smartphone’s screen. To recover the cursor, you must deactivate the feature and then reactivate it.

\n
\n		\n
✅
\n		\n
\n

 

\n
\n
\n
Huawei (EMUI Desktop Mode)
\n		\n
\n

✅

\n

Just accept the manufacturer window when launching the feature.
To close the application, please disable the additional screen from the settings, force the application to shut down from your main device or unplug your screen

\n
\n		\n
\n

❌

\n
\n		\n
\n

 

\n
\n
\n
\n
\n
\n

Change the layout of your screens

\n

Windows will automatically decide the order and position of your screens. If you'd like to change the order or position, right-click the Windows desktop directly on Shadow, then choose Display settings.

\n

A new window will appear. In this window, you can change the order of your screens and their positions.

\n

Dual Screen Drawbacks

\n

There are some existing drawbacks, and knowing these may help you troubleshoot any issues you might encounter. Open the list below for more information. This list will be updated as we continue to make progress and changes.

\n
\n
\n

List of drawbacks

\n
\n
\n

Decoding

\n

Shadow's Dual Screen feature relies on your local computer for decoding. The additional decoding needed to use Dual Screen may be stressful for your local computer, especially, if your computer does not meet our minimum requirements.

\n

If you experience lagging or freezing, change your resolution to 1920 x 1080, then, gradually increase the resolution setting until you find a high resolution that doesn't lag or freeze. Scaling does not affect the experience.

\n

Ubuntu

\n

Due to its popularity, the Dual Screen feature may not be as stable on the Ubuntu version compared to Windows and macOS.

\n
\n
\n

Add a remote screen

\n

If you'd like to stream Shadow to two screens from different devices, this is called a remote screen setup. To use this setup, follow the steps below:

\n

 

\n
\n
\n

Step 1: Start your main device

\n
\n
\n
    \n
  1. \n

    On your main device, open the Shadow launcher.

    \n
    2. \n
  2. \n

    Log in to Shadow, then click Start.

    \n
    3. \n
\n
\n
\n
\n
\n

Step 2: Start your second device

\n
\n
\n
    \n
  1. \n

    On your second device, open the Shadow launcher.

    \n
    2. \n
  2. \n

    Log in to Shadow using the same email address and password you used for your main device.

    \n
    3. \n
  3. \n

    Click Start.

    \n
    4. \n
\n
\n
\n
\n
\n

Step 3: Enable the remote screen

\n
\n
\n

A pop-up window will appear after you click Start. The window will provide two options:

\n
    \n
  1. \n

    Remote Screen

    \n
    2. \n
  2. \n

    Disconnect the other device

    \n
    3. \n
\n

Click \"Remote Screen\" to stream Shadow on your two devices.

\n
\n
","user_segment_ids":[]},{"id":33665422488593,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33665422488593.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33665422488593-Using-Color-Enhancement-on-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663643096337,"created_at":"2025-03-21T10:14:39Z","updated_at":"2025-08-26T10:02:49Z","name":"Using Color Enhancement on Shadow PC","title":"Using Color Enhancement on Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-04-03T11:17:57Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["color_enhancement","display","settings","4:4:4","444"],"body":"

Introduction

\n

Color Enhancement is a feature on Shadow PC that uses 4:4:4 technology to preserve full-color detail. When enabled, Shadow PC transmits color information without chroma subsampling, resulting in a stream that stays true to its original appearance with sharper text and more accurate colors.

\n

How to enable Color Enhancement

\n

To enable this option on your device:

\n
    \n
  1. Open the Shadow PC launcher.
    2. \n
  2. Go to Settings.
    3. \n
  3. In Video & Display, click Advanced Settings.
    4. \n
  4. Scroll down to Color Enhancement (4:4:4).
    5. \n
  5. Click the toggle to turn Color Enhancment on.
    6. \n
\n

This feature is not available on Android, Android TV, and Shadow VR. For Apple TV, the H.265 codec must be enabled in your launcher settings.

\n

Troubleshooting

\n

If you encounter issues with Color Enhancement, try disabling the feature or lowering your resolution to 1920 × 1080 at 60Hz. Keep in mind that the benefits of Color Enhancement may not be noticeable if your display doesn’t support 4:4:4 chroma subsampling or if the content itself is unable to take advantage of it.

\n

Frequently Asked Questions

\n

Why is Color Enhancement disabled by default?

\n

Color Enhancement requires more resources than our standard video encoding (4:2:0), which was designed to reduce the amount of data used. To ease any problems this might cause for our users, the feature is disabled by default but can be enabled at any time.

\n

When should I enable Color Enhancement?

\n

Whether to enable Color Enhancement depends on your personal preference and system resources. This feature utilizes 4:4:4 chroma subsampling, a technology favored by photographers, animators, graphic designers, and other digital artists who require precise color accuracy and sharp image quality. However, this will require more bandwidth and consumes more data.

","user_segment_ids":[]},{"id":33665324227985,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33665324227985.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33665324227985-Failed-Update-Access-your-Shadow-PC-with-the-Recovery-Mode","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663614321937,"created_at":"2025-03-21T10:12:12Z","updated_at":"2025-03-24T13:57:05Z","name":"Failed Update - Access your Shadow PC with the Recovery Mode","title":"Failed Update - Access your Shadow PC with the Recovery Mode","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-21T10:13:41Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":[],"body":"

The Recovery Mode is an environment similar to the ALPHA, BETA, and PROD environments that only contains the essential components for the correct operation of your Shadow PC.

\n

It allows you to access your Shadow PC with fewer features if you are facing update issues.

\n
\n
\n

When the update is fixed, you will be able to go back to the environment of your choice (PROD, BETA, or ALPHA) whether you accessed the Recovery Mode or not in the meantime.

\n
\n
\n

This Mode is available with all Shadow Applications and Clients except Shadow VR.

\n
\n
\n

If you encounter an update issue with an application/client that is compatible with the Recovery Mode, please do not start any application/client that is not compatible with the Recovery Mode as long as the issue is not solved.

\n
\n
\n

How can I access it?

\n

If your Shadow PC has not been updated successfully, you will face one of the following situations:

\n\n

Will the Recovery Mode fix my update issues?

\n

The Recovery Mode does not fix update issues. It only allows you to have limited access to your Shadow PC until the issue that caused the update fail is fixed.

\n

What can I do to fix my update issues?

\n

A new attempt to fix your update installation can only be realized if you restart your Shadow PC. To do so, please follow the instructions below:

\n
    \n
  1. \n

    On your launcher, access the  Help menu and click to Shut down your Shadow PC

    \n
    2. \n
  2. \n

    Wait 10 minutes

    \n
    3. \n
  3. \n

    Restart your Shadow PC

    \n
    4. \n
  4. \n

    If the issue persists, please contact Support and mention which U-20x Error Code you received if you got one.

    \n
    5. \n
\n

Which features are unavailable with the Recovery Mode?

\n

The Recovery Mode doesn’t support Microphones and Controllers, meaning that you cannot use those devices with it.

\n

Q&A

\n
\n
\n

Do I keep my Data when switching from my current environment to the Recovery Mode?

\n
\n
\n

Yes, you will keep your data when switching from your current environment to the Recovery Mode.

\n
\n
\n
\n
\n

Can I access the Recovery Mode when I don’t have updates issues?

\n
\n
\n

No, it is not possible. The Recovery Mode is only intended to give you access to your Shadow PC in case of update issues for now.

\n
\n
","user_segment_ids":[]},{"id":33665178713361,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33665178713361.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33665178713361-Getting-Started-with-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663614321937,"created_at":"2025-03-21T10:08:17Z","updated_at":"2026-06-22T16:00:10Z","name":"Getting Started with Shadow PC","title":"Getting Started with Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-22T16:00:10Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["getting_started","onboarding","basics"],"body":"

Welcome to Shadow! After subscribing, you’ll receive a confirmation email with details about your order. Once your Shadow PC is activated, we’ll send you another email so you can get started. This guide will walk you through downloading, logging in, and setting up Shadow PC to ensure the best experience from day one.

Download Shadow PC

Log in to your account page, click the Downloads tab, and download the application for your operating system. You can log in to the Shadow PC app as soon as the PC is activated.

Log in to the Shadow PC App

After you've received your activation email, you can log in to Shadow PC.

To log in:

    \n
  1. Open the Shadow PC app.
    2. \n
  2. Click Log In.
    3. \n
  3. Enter your email and password and click Sign In, or log in with Single Sign-On (SSO).
    4. \n
  4. Click Continue to use this account.
    5. \n

Set Up and Start Shadow PC

Next, configure Shadow PC and connect your USB devices. Some of the settings Shadow PC offers may improve your experience. For more information, see these articles:

 

","user_segment_ids":[]},{"id":33664995467153,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33664995467153.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33664995467153-Rules-and-Restrictions-on-Shadow","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663522172305,"created_at":"2025-03-21T10:04:20Z","updated_at":"2025-08-26T09:59:06Z","name":"Rules and Restrictions on Shadow","title":"Rules and Restrictions on Shadow","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-08-26T09:59:06Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["terms","rules","restrictions","policy"],"body":"

Introduction

\n

To ensure the security and integrity of Shadow PC, certain activities are strictly prohibited. This guide outlines the actions that violate our Terms of Use, including modifying the system, installing unauthorized software, or engaging in activities such as cryptocurrency mining and torrenting. By following these guidelines, you can enjoy Shadow PC safely and without interruption.

\n

Restricted Activities

\n

The following activities are not allowed on Shadow PC:

\n\n

Detailed Information on Restricted Activities

\n

Reinstalling Windows

\n

Windows comes preinstalled on your system using licenses provided to you by Shadow. If you'd like to reset or format your Windows operating system, you can factory reset your Shadow PC.

\n

Installing Antivirus or Firewalls

\n

Antivirus and firewall applications can interfere with the Shadow PC's operations and, if installed, may require you to reset Shadow PC to factory settings. We recommend using the antivirus and firewall protection provided by Windows.

\n

Modifying Shadow PC

\n

You may not modify or interfere with Shadow PC's services or hardware settings at any capacity. Doing so may result in the termination of your account.

\n

Mining Cryptocurrency

\n

Users are not allowed to mine cryptocurrency, as stated in our Terms of Use. Mining raises the temperature of the hardware beyond safe levels, wears hardware down, and consumes an exorbitant amount of power. Mining cryptocurrency will result in the termination of your account.

\n

Torrenting, Pirating, or Downloading Illegal Content

\n

Downloading or sharing any content without the permission of the content owner is prohibited, as described in our Terms of Use, the Digital Millennium Copyright Act (DMCA), and the No Electronic Theft Act (NET). For security purposes, Shadow cannot discriminate between file sharing and pirating, and as such, torrenting may result in the termination of your account.

\n

Server Hosting & Shared Computing

\n

By default, Shadow PC offers are not intended to be used as a server. Shadow does not provide any hosting or VPS (Virtual Private Server) options. Using Shadow PC as a server violates our Terms of Use.

\n

Booting to Safe Mode

\n

Booting Shadow PC to Safe Mode or Safe Mode with Networking will force Shadow PC's streaming services to stop or misbehave. If Shadow PC has been booted to Safe Mode, you must reset your Shadow to factory settings.

\n

Installing Virtualization Software

\n

Shadow PC does not support all virtualization software, including emulators, and cannot be modified to do so. Attempting to enable virtualization is considered a modification and is not supported.

\n

Bypassing Automatic Shutdown

\n

Shadow PC employs an automatic shutdown mechanism to ensure the optimal allocation of its IT resources. Automatic shutdown also helps our teams maintain our data centers, prevent hardware damage, conserve power, and sustain the user experience.

\n

Violating the Terms of Use

\n

When subscribing to Shadow, users must agree to our Terms of Use, which includes our Code of Conduct. In the event we have reason to believe you've violated the Code of Conduct or any Terms, we may suspend or terminate your account without notice.

","user_segment_ids":[]},{"id":33664713442833,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33664713442833.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33664713442833-Shadow-PC-in-Browser-FAQ","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543257045265,"created_at":"2025-03-21T09:59:05Z","updated_at":"2025-08-26T09:58:10Z","name":"Shadow PC in Browser - FAQ","title":"Shadow PC in Browser - FAQ","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-06-24T12:44:46Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["browser","web_access","faq"],"body":"

Shadow PC in Browser allows you to access your Shadow PC directly through a web browser, eliminating the need for installation or configuration. Compatible with select Chromium-based browsers like Google Chrome and Microsoft Edge, this feature provides a seamless streaming experience. Since Shadow PC in Browser is still in early development, new features, settings, and browser compatibility will continue to expand over time.

\n

How to start Shadow PC in Browser

\n

✨ Try Shadow PC in Browser on your Xbox Series X or other gaming consoles.

\n

To access Shadow PC in Browser , open your browser and log in to https://pc.shadow.tech . Shadow PC will begin streaming in windowed mode by default when it's ready.

\n

To exit , click the Home button in the Quick Menu.

\n

💡 Keep your browser up-to-date to make sure Shadow PC is running on the most recently tested version.

\n

Device requirements

\n

To use Shadow PC in Browser, make sure your device meets the following requirements:

\n\n

We've identified issues with some screen resolution and aspect ratio ranges. We'll continue to improve resolution and aspect ratio support as development progresses.

\n

Compatible offers

\n

Shadow PC in Browser is compatible with Shadow PC Offers activated on or after June 28, 2023.

\n

Settings & features

\n

Some settings and features currently found in Shadow PC, such as microphone support and copy & paste, are already available, but may require additional permissions. More advanced settings and features are only available on our other applications.

\n

The following settings and features are not included:

\n\n

✨ Shadow PC in Browser is always evolving. New settings and features will become available in the future.

\n

Permissions

\n

The first time you launch Shadow PC in Browser, your browser will request permission to use any features. You'll need to give Shadow PC in Browser permission to use features such as the microphone or copy & paste.

\n

See how to change site settings permissions in Google Chrome, or refer to the Help Center for your browser.

\n

If you don't give Shadow PC in Browser permission to use these features, they'll remain unavailable until they are allowed.

\n

Controllers

\n

You can link a maximum of 4 controllers using either a wired plug-and-play setup or a wireless Bluetooth connection.

\n

As of January 2025, Shadow PC in Browser is compatible with the following wired and Bluetooth wireless controllers:

\n\n

⚠️ Shadow PC in Browser is currently in early access, certain controllers or their features might become incompatible unexpectedly.

\n

Below is a list of controllers compatible with Shadow PC in Browser. This list also indicates which controllers have rumble¹ support. Find your controller and operating system for details.

\n

¹ Rumble is physical feedback and vibrations you feel in your controller.

\n

 

\n

 

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PlayStation 4 DualShock Windows Linux Apple
\n

Bluetooth with Rumble

\n		\n

✔️

\n		\n

✔️

\n		\n

✔️

\n
Wired with Rumble ✔️ ✔️ ✔️
\n

 

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PlayStation 5 DualSense Windows Linux Apple
\n

Bluetooth with Rumble

\n		\n

✖️

\n		\n

✔️

\n		\n

✖️

\n
Wired with Rumble ✖️ ✔️ ✖️
\n

 

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Xbox 360 Windows Linux Apple
\n

Bluetooth with Rumble

\n		\n

✔️

\n		\n

✔️

\n		\n

✔️

\n
Wired with Rumble ✔️ ✔️ ✔️
\n

 

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Xbox One & Series Windows Linux Apple
\n

Bluetooth with Rumble

\n		\n

✔️

\n		\n

✖️

\n		\n

✔️

\n
Wired with Rumble ✔️ ✔️ ✔️
\n

 

\n

Quick Menu

\n

Shadow PC in Browser has a Quick Menu similar to that of the Quick Menu available on our desktop applications. To open the Quick Menu, log into the Shadow launcher, then Start Shadow PC in Browser. Once Shadow PC in Browser starts, click on the Shadow logo quickmenu.png located at the top of the screen.

\n

​

\n

When your Browser session is active, you can use the following buttons in the Quick Menu:

\n\n

Related questions

\n

Does Shadow PC in Browser work in incognito mode?

\n

Yes.

\n

What resolution and aspect ratio does Shadow PC in Browser support?

\n

Screen resolutions up to 2K work with Shadow PC in Browser, supporting a refresh rate of 60Hz. You can stream in an aspect ratio of up to 16:9 or 16:10. Certain resolutions and aspect ratios might encounter issues.

\n

Does Shadow PC in Browser have any shortcut keys? Do they conflict with other shortcuts?

\n

Shadow PC in Browser doesn't have any shortcut keys yet. Standard shortcuts like Alt+F4 will function in your Shadow PC only when you are in full-screen mode.

\n

Will Shadow PC automatically shut down while it's running on my browser?

\n

Shadow PC in Browser follows the same automatic shutdown rules in the browser as our other desktop applications and will shut down due to inactivity.

\n

Shadow PC in Browser may not display a shutdown warning.

\n

Is Shadow PC in Browser compatible with VR?

\n

No, Shadow PC in Browser is not compatible with our VR application.

\n

Is Shadow PC in Browser compatible with IPv6?

\n

Yes, Shadow PC in Browser is compatible with IPv6.

\n

What should I do if I have an issue on Shadow PC in Browser?

\n

Even though Shadow PC in Browser is currently in early access, feel free to notify our Support team about any issues. If you encounter any problems that hinder your experience with Shadow PC, install our Shadow PC applications.

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Shadow PC Login Errors A-102, A-105, A-106, A-108

Introduction

The Shadow PC launcher may return errors A-102, A-105, A-106, or A-108 if the login process is interrupted. Follow the troubleshooting steps below to resolve these errors.

Solutions

    \n
  1. Try logging in again
    2. \n
  2. Use another browser
    3. \n
  3. Uninstall and reinstall the Shadow PC app
    4. \n
  4. Deactivate your firewall, antivirus, or VPN
    5. \n
  5. Turn off ad blockers
    6. \n
  6. Clear cache and cookies
    7. \n
  7. Enable push notifications on your browser
    8. \n
  8. Sync your clock
    9. \n

Detailed Steps

1. Try logging in again

From the Shadow PC launcher, click “Log in with Browser” once and complete the process. Clicking multiple times can cause conflicts.

2. Use another browser

Your current browser settings may interfere with login. Try a different browser and set it as the default. If needed, use Incognito Mode or another device.

3. Uninstall and reinstall the Shadow PC app

Uninstall the app, restart your device, then reinstall it from the downloads page.

4. Deactivate your firewall, antivirus, or VPN

5. Turn off ad blockers

Ad blockers may interfere with login. Temporarily disable them or whitelist Shadow PC.

6. Clear cache and cookies

Follow these instructions to clear your browser’s cache and cookies.

7. Enable push notifications on your browser

Shadow PC uses push notifications for authentication. Enable them using the links below:

8. Sync your clock

If your system clock is incorrect, login attempts may fail. Sync your clock using the instructions for your OS:

Contact Support

If none of these solutions work, contact Support and provide:

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Installing a VPN on your Shadow PC allows you to access your company network, including storage servers that may be located there.

\n

Warning: Back up any important data on your Shadow PC before installing a VPN. An improperly configured VPN can disrupt Shadow services and force you to factory reset your Shadow PC.

\n

Settings up your VPN

\n

You can set up a VPN on your Shadow PC just like on a standard PC. To avoid data loss or service disruption, please follow these guidelines:

\n
    \n
  1. \n

    Use split tunneling in your VPN configuration¹

    \n

    Split tunneling allows part of your connection to route through the VPN while keeping the other part open for Shadow services between your application and our infrastructure. This ensures that your VPN does not interfere with Shadow's connectivity.

    \n

    ¹ Split tunneling is a VPN feature that lets you choose which applications are routed through the VPN and which are not.

    \n
    2. \n
  2. \n

    Avoid IP Address Conflicts²

    \n

    Ensure that your VPN does not use IP addresses that overlap with those used by Shadow:

    \n

    10.0.[1-8].0/24

    \n

    ² Overlapping IP ranges can cause connectivity issues, which may lead to the need for a factory reset of your Shadow PC.

    \n
    3. \n
","user_segment_ids":[]},{"id":33608024186641,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33608024186641.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33608024186641-About-the-Usage-Stats-Panel","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":32543419614225,"created_at":"2025-03-19T13:28:04Z","updated_at":"2025-08-26T09:55:43Z","name":"About the Usage Stats Panel","title":"About the Usage Stats Panel","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-08-26T09:55:43Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":[],"body":"

The Usage Stats panel in the Quick Menu provides real-time insights into your Shadow PC’s performance. It displays key metrics such as stability, latency, frame rate, bandwidth, and packet loss, helping you monitor and optimize your connection. By understanding these statistics, you can troubleshoot network issues, reduce lag, and improve your overall Shadow experience.

\n

Stability & Latency

\n

Information about your connection. Stability assesses the quality of your connection, and latency indicates the delay in between you and Shadow PC. Below, you'll also see three icons labeled:

\n
\n
\n
    \n
  1. \n

    Your local device: The device you're currently using

    \n
    2. \n
  2. \n

    Your internet box: The internet source (e.g. router or modem) your device is connected to

    \n
    3. \n
  3. \n

    Shadow: The server where your Shadow PC is hosted

    \n
    4. \n
\n
\n
\n

This tests the ping between:

\n\n

For more information about stability and latency, check our troubleshooting guide.

\n

Frame Rate

\n

Measures how many frames (or images) are displayed on your Shadow per second. This is also referred to as \"frames per second\" or FPS.

\n

If Shadow is not streaming a game, video, or other moving images, the graph will be flat. Shadow's frame rate will increase when it streams any moving images.

\n

Shadow can display up to 144FPS (frames per second) on screens with a 1080p resolution. 4K resolution screens can display up to 60FPS. To set a frame rate for Shadow, Open the Quick Menu and click the Display tab.

\n

Bandwidth

\n

Shows how much bandwidth your internet connection is using to stream Shadow. This increases when you do any activity on Shadow. Shadow will only use as much data as it needs.

\n

You can lower your bandwidth in the Quick Menu or the launcher. Some users do this if they want Shadow to use less data.

\n

Latency

\n

Displays the amount of time it takes for your connection to communicate with our data centers, in milliseconds. Latency is relative to your internet connection. If this graph is unstable or exceeds 35ms, this may cause you to experience high latency or \"lag\". Using a 5GHz Wifi connection or Ethernet cable may help lower latency.

\n

Connection Drops (Packet Loss)

\n

Displays the percentage of packets lost between your connection and Shadow. Packet loss can lead to lag, stuttering, freezing, or even more severe issues. To minimize packet loss, consider restarting your router, switching to a 5GHz Wi-Fi connection or Ethernet cable, or connecting to an alternative network. See Network Requirements and Optimization for more help addressing packet loss.

\n

In the graph below, packet loss increased when we switched to a 2.4GHz WiFi connection.

\n

 

","user_segment_ids":[]},{"id":33587710199057,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33587710199057.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33587710199057-Anti-Cheat-and-Shadow-PC-Compatibility","author_id":31640500703505,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":32543355645713,"created_at":"2025-03-18T20:54:42Z","updated_at":"2025-08-26T09:55:21Z","name":"Anti-Cheat and Shadow PC Compatibility","title":"Anti-Cheat and Shadow PC Compatibility","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-26T17:18:29Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":[],"body":"

Shadow PC is a cloud-based virtual machine that enables users to play PC games on almost any device. However, some games use anti-cheat systems that block virtual machines to prevent cheating, which can make them incompatible with Shadow PC. This guide explains how anti-cheat technology works, why it affects Shadow PC, and which games may have restrictions.

\n

What is Anti-Cheat and How Does It Work?

\n

Anti-cheat technology prevents players from using unauthorized software to gain an unfair advantage in online games. These systems monitor game files, system processes, and memory to detect potential cheats. Because virtual machines can be used to manipulate game files or hide cheating software, many anti-cheat systems may block them entirely as a precaution. 

\n

Why Does This Matter for Shadow PC Users?

\n

Some anti-cheat-protected games will not run on virtual machines (VMs) like Shadow PC. Since enforcing bans and detecting cheats is more difficult on a VM, many anti-cheat systems block them by default. If a game you want to play uses anti-cheat software, it may be partially or fully incompatible with Shadow PC.

\n

What Games are Affected by Anti-Cheat Restrictions?

\n

Several popular games use strict anti-cheat measures, including:

\n\n

You can see a list of games incompatible with Shadow PC. This list covers some popular game titles, but it is not exhaustive and mentions games that have anti-cheat.

\n

For further assistance or questions about a game you want to play on Shadow PC, contact the game developer.

\n

","user_segment_ids":[]},{"id":33587198862993,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33587198862993.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33587198862993-Can-t-hear-any-sound-on-Shadow-PC","author_id":31640500703505,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33029634944785,"created_at":"2025-03-18T20:25:26Z","updated_at":"2025-08-26T09:51:29Z","name":"Can't hear any sound on Shadow PC","title":"Can't hear any sound on Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-08-26T09:51:29Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["no_sound","muted","shadow_pc_audio"],"body":"

If your Shadow PC is not producing sound despite the volume being unmuted and set to 100%, there may be an issue with missing drivers or incorrect audio settings. This guide provides step-by-step troubleshooting instructions to help you restore audio functionality, including adjusting display settings, updating drivers, and checking peripheral compatibility.

\n

Issue

\n

Shadow PC no longer produces sound, even when the volume is unmuted and 100%.

\n

Cause

\n

Missing drivers or incorrect audio quality settings may prevent sound from working properly.

\n

Solution

\n

Follow these steps in order until the audio starts working correctly:

\n

1. Check Shadow PC’s display mode

\n

Ensure that Shadow PC is using the correct display output.

\n

If you use dual-screen mode and wish to continue, you may skip this step.

\n
    \n
  1. Start Shadow PC.
    2. \n
  2. After logging in to Windows, press Windows + P.
    3. \n
  3. Select PC Screen Only.
    4. \n
\n

2. Change the audio format on Windows

\n

Shadow recommends changing the default format on the Windows operating system to 16 bit, 48000 Hz (DVD Quality). See how Microsoft’s article for help trying different audio formats. The article also includes other audio troubleshooting steps we encourage you to try.

\n

3. Update NVIDIA drivers

\n

Updating NVIDIA drivers can resolve sound issues on Shadow PC. NVIDIA graphics drivers often include audio drivers, which may be missing or outdated. Driver updates may also fix compatibility issues and address bugs.

\n

You can download NVIDIA drivers automatically or search for them manually on NVIDIA’s website.

\n

4. Disconnect peripheral devices

\n

Peripherals (e.g., headsets, microphones, controllers) connected to your local device may be incompatible or incorrectly configured for Shadow PC.

\n
    \n
  1. Unplug or unpair peripheral devices.
    2. \n
  2. Test your sound.
    3. \n
  3. If you hear sound from your speakers:\n\n
    4. \n
\n

","user_segment_ids":[]},{"id":33567978572305,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33567978572305.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33567978572305-How-to-connect-a-USB-device-to-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":32543419614225,"created_at":"2025-03-18T10:44:29Z","updated_at":"2025-08-26T09:51:07Z","name":"How to connect a USB device to Shadow PC","title":"How to connect a USB device to Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-08-26T09:51:07Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["peripherals","hardware","connectivity","usb","device"],"body":"

Shadow PC supports a variety of USB devices, from basic peripherals like keyboards and mice to high-performance equipment such as webcams, racing wheels, and VR headsets. While Plug and Play allows immediate use of standard devices, more advanced hardware requires USB Peripherals drivers, which can be installed via the Shadow PC launcher. This guide explains how to set up and troubleshoot USB devices to ensure compatibility and optimal performance.

\n

Use Plug and Play

\n

Plug and Play (PnP) is a technology that allows a computer system to automatically detect and configure hardware components. This means some USB devices, like mice and keyboards, can be used as soon as they're plugged in.
Additional configuration may be required for microphones or controllers.

\n

If your device isn't working, install USB Peripherals drivers and forward the device to Shadow PC.

\n

Install USB Peripherals drivers

\n

USB Peripherals will require you to install additional drivers from Shadow. When the drivers are installed, you can forward your USB devices to Shadow PC using a technology called USB redirection. These drivers can improve detection or compatibility issues.

\n
\n
\n

Note: USB Peripherals is available on Windows, macOS, and Ubuntu operating systems. Your computer will need to restart after installing USB drivers.

\n
\n
\n
    \n
  1. \n

    Open the Shadow PC launcher.

    \n
    2. \n
  2. \n

    Click Settings → Controllers & USB.

    \n
    3. \n
  3. \n

    Under Use my USB devices on my Shadow, click Install drivers.​

    \n
    4. \n
  4. \n

    Allow Shadow PC to install the USB drivers bundle. Finish installing the drivers in the installation window.

    \n
    5. \n
  5. \n

    Restart your local computer.

    \n
    \n
    \n

    Note: Shadow PC may need additional permissions on macOS.

    \n

    If the drivers refuse to install or your USB device is disconnected, open the Apple Menu, then go to System Preferences → Security and Privacy → General, and click Allow at the bottom right of the new window.

    \n
    \n
    \n
    6. \n
  6. \n

    Turn on your computer and start Shadow PC.

    \n
    7. \n
  7. \n

    Open the Quick Menu.

    \n
    \n
    \n
    \n

    To open the Quick Menu, start Shadow PC and click the Shadow PC icon  at the top of the screen.

    \n

    If you can't see the icon, the Quick Menu is disabled or incompatible with this device. Try using keyboard shortcuts to use Quick Menu commands.

    \n

    Learn more about the Quick Menu.

    \n
    \n
    \n
    \n
    8. \n
  8. \n

    In Controllers & USB , check the box next to the device you want to forward to Shadow PC.

    \n
    9. \n
\n

Related questions

\n
\n
\n

I can't see my device in the Quick Menu

\n
\n
\n

If you've already installed the USB drivers , we recommend trying the solutions below:

\n
    \n
  1. \n

    Plug your device into a USB 3.0 port.

    \n
    2. \n
  2. \n

    Use an Ethernet cable. Ethernet cables are more stable and in most cases yield faster upload speeds. If you don't have an Ethernet port on your device, prefer to use a 5GHz WiFi connection.

    \n
    3. \n
  3. \n

    See if your device manufacturer has additional drivers you need to install

    \n
    4. \n
  4. \n

    Shut down Shadow PC from the  Start menu, Quick Menu, or the Help  section of the Shadow PC launcher.

    \n
    5. \n
  5. \n

    Restart your computer.

    \n
    6. \n
  6. \n

    Uninstall and reinstall the USB drivers. In Settings , go to → Controllers & USB → Uninstall drivers. Restart your computer to install the USB drivers again.

    \n
    7. \n
  7. \n

    Reset Shadow PC's settings in the General tab.

    \n
    8. \n
  8. \n

    Make sure the device is compatible with the Windows operating system installed on your Shadow PC.

    \n
    9. \n
\n
\n
\n
\n
\n

My device is enabled in the Quick Menu. Why isn't it working?

\n
\n
\n

Some USB devices require large data transfers in order to work properly. To sustain the device, Shadow PC needs a fast upload speed, sometimes as high as 100Mb/s, and a low latency internet connection, with no packet loss.

\n

This is especially true for devices that require:

\n\n

Test your connection for signs of slow upload speeds, high latency, and packet loss.

\n
\n
\n
\n
\n

I can't check the box to forward my device from the Quick Menu

\n
\n
\n

The drivers may not have been installed properly or they are out of date. Uninstall and reinstall the USB drivers.

\n

In Settings, go to → Controllers & USB → Uninstall drivers. Restart your computer to install the USB drivers again.

\n
\n
\n
\n
\n

Why did my device disappear from the Quick Menu?

\n
\n
\n

The USB drivers may not recognize the device anymore and the device needs to be re-added.

\n

To reconnect the device:

\n
    \n
  1. \n

    Shut down Shadow PC from the Start menu, Quick Menu, or the Help  section of the Shadow PC launcher.

    \n
    2. \n
  2. \n

    Unplug the USB device from your local computer.

    \n
    3. \n
  3. \n

    Reconnect the device to the computer.

    \n
    4. \n
  4. \n

    In the Shadow PC launcher, go to Settings  → Controllers & USB, then click Clear redirected devices list.

    \n
    5. \n
\n
\n
\n
\n
\n

My device disconnected from Shadow PC while I was using it

\n
\n
\n

Over time, your local internet connection may encounter an issue and disconnect from your USB device. This is a possible sign of low upload speeds, high latency, or packet loss. A slow upload speed can become a bottleneck, causing delays, buffering, or even disconnections.

\n

Test your connection for signs of slow upload speeds, high latency, and packet loss.

\n
\n
\n
\n
\n

Can I use my USB device on Shadow PC and my local computer at the same time?

\n
\n
\n

You can use your device on your local computer as long as it is not forwarded to Shadow PC. Once the device is forwarded, it will be redirected, and the device cannot be used outside of Shadow PC until the stream is closed or Shadow PC is shut down.

\n
\n
","user_segment_ids":[]},{"id":33567693323665,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33567693323665.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33567693323665-Set-up-your-Resolution-and-Refresh-rate-on-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543419614225,"created_at":"2025-03-18T10:37:59Z","updated_at":"2026-07-23T14:46:42Z","name":"Set up your Resolution and Refresh rate on your Shadow PC","title":"Set up your Resolution and Refresh rate on your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-23T14:46:42Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["resolution","refresh_rate","display","settings"],"body":"

Shadow PC automatically detects your screen resolution and frame rate, ensuring the best display settings for your device. While Shadow can adapt to your local screen, you can also manually configure a custom resolution using the Quick Menu, Windows settings, or the NVIDIA Control Panel. This guide explains how to adjust these settings and troubleshoot potential display issues for an optimal experience.

Automatic Resolution Settings

Automatic Resolution (fit to screen) is only available for Windows, macOS, Linux, iOS, and Android apps.

📝 Note: Shadow Ghost and Shadow Box will automatically apply the maximum screen resolution by default.
Resolution and refresh rates of Lites offers are limited. Check this article for further information.

When starting Shadow, the application will automatically detect and adjust the resolution and frame rate settings best suited to your display.

For example, if your screen's resolution is 1920x1080, Shadow will stream at the same resolution.

If your computer is connected to multiple screens, Shadow will automatically suggest new settings when the window is moved to a new display. Click Match Local Display to apply suggestions from Shadow.​

​Custom Resolution Settings

Creating a custom resolution can be used to rectify a resolution mismatch with your screen.

We recommend having a look at our options below to set up a custom resolution.

If you try an option and it does not solve your issue, we invite you to test the other options below.

Note: If you have a screen capable of displaying an image refresh rate of up to 144hz, know that Shadow is compatible with this mode. This article will tell you how to configure it correctly.

\n

🚨 Warning:

\n\n

Option 1: via the Quick Menu

We recommend to use the Quick Menu if you are using one of the Desktop apps (Windows, macOS or Linux).

\n

Note: This option is only available for the desktop apps.

\n

If you have another application such as a mobile app, we suggest looking at the other options below.

\n

Note: If you decide to choose your own resolution, you'll have to manually change the resolution via a pop-up window every time Shadow detects a new screen.

\n

To use a custom resolution, disable the \"Always match Shadow resolution with local display\" option on the \"Video & display\" tab from your quick menu.

\n

A pop-up window will appear and let you choose your resolution, frame rate and scaling.

\n

Click Apply to confirm your choices.

\n
\n

To open the Quick Menu, start Shadow PC and click the Shadow PC icon at the top of the screen.

\n

If you can't see the icon, the Quick Menu is disabled or incompatible with this device. Try using keyboard shortcuts to use Quick Menu commands.

\n
\n

Option 2: via the Windows Settings

\n

To do this, right-click the Windows desktop and click Display settings.

\n

Once in the settings, select the desired resolution from the drop-down menu and then click Keep to save your choice.

\n

Option 3: via the Adapter properties

\n

Right-click on your desktop, then click Display settings. As shown in the image below, click Advanced display settings then in the following window under Display information, go to Display adapter settings for Display 1. Click List All Modes, then your desired resolution before confirming your selection by clicking OK. Click Apply in the previous window to save your settings.

\n
\n

If you are unable to change the resolution, whether you are stuck at a resolution of 800 x 600 or the graphics card is disabled, the following will likely resolve the problem:

\n
    \n

  1. Right-click the Start menu at the bottom left of the screen

    2. \n

  2. Click Device Manager

    3. \n

  3. Double-click Graphics cards

    4. \n

  4. Right-click the NVIDIA graphics card, then click Enable

    5. \n

  5. Shut down and restart your Shadow

    6. \n

  6. Change the resolution according to the instructions above

    7. \n
\n
\n

Option 4: via the NVIDIA Control Panel (Preconfigured Resolution)

\n

Follow these instructions to choose from a list of resolution and refresh rate options in the NVIDIA Control Panel.

\n
    \n
      \n
        \n
      1. \n

        Right-click the Shadow desktop, then click NVIDIA Control Panel
        If the NVIDIA Control Panel is not listed, update the graphics drivers.

        \n
        2. \n
      2. \n

        Under Display, click Change Resolution.

        \n
        3. \n
      3. \n

        Use the list of options provided to choose your resolution and refresh rate.

        \n
        4. \n
      \n
    \n
\n

If the NVIDIA Control Panel does not allow you to choose your desired resolution or refresh rate, create a custom resolution below.

\n

Option 5: via the NVIDIA Control Panel (Custom Resolution)

\n

Follow these instructions to create your own resolution and refresh rate.

\n
    \n
      \n
        \n
      1. \n

        From the NVIDIA Control Panel under Change Resolution, click Customize....

        \n

        💡 Tip: Trouble clicking the Customize... button? Try choosing a resolution or refresh rate from the list above to continue.

        \n

         

        \n
        2. \n
      2. \n

        On the next window, click Create Custom Resolution....

        \n
        3. \n
      3. \n

        Under the Resolution settings, change the:

        \n
          \n
        1. \n

          Horizontal pixels

          \n
          2. \n
        2. \n

          Vertical lines

          \n
          3. \n
        3. \n

          Refresh rate

          \n
          4. \n
        4. \n

          Standard (set to CVT reduced blank)

          \n
          5. \n
        \n
        4. \n
      4. \n

        Click Test at the bottom of the window.

        \n
        5. \n
      5. \n

        If the test is successful, click Yes to apply these changes.
        If the test was not successful, your settings may not be compatible with your current setup.

        \n
        6. \n
      \n
    \n
\n

Disable your Custom Resolution

Option 1: Via the Quick Menu

To disable your custom resolution, enable the \"Always match Shadow resolution with local display\" option on the \"Video & display\" tab from your quick menu.

Note: This option is only available for the desktop apps.

\n

To open the Quick Menu, start Shadow PC and click the Shadow PC icon at the top of the screen.

\n

If you can't see the icon, the Quick Menu is disabled or incompatible with this device. Try using keyboard shortcuts to use Quick Menu commands.

\n

Option 2: On the launcher (Display Safe Mod)

On your launcher, click the Help icon then click the Display Safe Mode button in order to start your Shadow PC without a custom resolution.

","user_segment_ids":[]},{"id":33566883900305,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33566883900305.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33566883900305-I-have-issues-installing-games-from-Microsoft-or-Xbox","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33029634944785,"created_at":"2025-03-18T10:16:12Z","updated_at":"2025-03-24T13:47:07Z","name":"I have issues installing games from Microsoft or Xbox","title":"I have issues installing games from Microsoft or Xbox","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-18T10:17:08Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["installation","troubleshooting","xbox_games","gaming","microsoft_games"],"body":"
\n
\n
\n
\n

Shadow's storage is formatted with an NTFS file system, which is beneficial for several reasons. If you're trying to install a game you've downloaded from the Microsoft Store or Xbox Game Pass, you may receive an error due to your hard drive's NTFS format.

\n

Solution

\n

To change your drive's format, you'll need to reset or reformat your drive.

\n

If you're installing a game onto your (C:) drive, see how to reset your primary storage. For your (D:) drive, see how to format your additional storage.

\n
\n
\n
\n

🚨 Important: The following information will wipe your drive's data. Make sure to save your work on Shadow before you continue.

\n
\n
\n
\n

To reset your primary storage

\n

Log in to your account page, then click My Shadow. Click Reset my Shadow and delete all my data.

\n

Resetting Shadow will not affect anything saved on your additional storage.

\n

To reformat your additional storage

\n

Reformat your additional storage following the instructions below. These instructions will delete everything stored on your additional storage.

\n
    \n
  1. \n

    Open the Disk Management app by pressing WIN + R and entering \"diskmgmt.msc\", then hit Enter.

    \n
    2. \n
  2. \n

    Right-click the (D:) drive in the grid at the top and select \"Delete Volume...\".

    \n
    3. \n
  3. \n

    Right-click on the \"Unallocated\" space at the bottom right and select \"New Simple Volume...\".

    \n
    4. \n
  4. \n

    This will format the unallocated space as drive (D:). Make sure the Allocation size unit is set to 4096; all other parameters should be set to their default value.

    \n
    5. \n
\n

To use the (D:) drive for Xbox Game Pass:

\n
    \n
  1. \n

    In the Xbox app, click your profile icon at the top and select Settings.

    \n
    2. \n
  2. \n

    Click General on the left.

    \n
    3. \n
  3. \n

    In the \"Drive selection\" section on the right, click the \"(C:)\" dropdown and select \"(D:)\".

    \n
    4. \n
\n
\n
\n
\n
\n
\n
 
\n
","user_segment_ids":[]},{"id":33566625462545,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33566625462545.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33566625462545-U-203-Sorry-an-issue-happened-with-the-update-services-in-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543328888465,"created_at":"2025-03-18T10:10:52Z","updated_at":"2025-03-24T13:44:25Z","name":"U-203 - Sorry, an issue happened with the update services in your Shadow PC","title":"U-203 - Sorry, an issue happened with the update services in your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-24T13:44:25Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["troubleshooting","update","u203","error"],"body":"

This error code means that a component was not correctly set up during the installation of the Recovery Mode.

\n

The Recovery Mode is an environment similar to the ALPHA, BETA, and PROD environments that only includes the essential components necessary to operate your Shadow PC.

\n

Recovery Mode allows you to access your Shadow PC with fewer features if you are facing update issues.

\n

We recommend following the steps below if you received this error code.

\n

Step 1: Send your logs to the Support Team

\n

Access our contact form: How to contact Shadow Support.

\n

Specify the error code that you received on your launcher in your message.

\n

Send your logs to the Support Team and send the received code in your message: How to send diagnostic logs to Shadow Support.

\n

Validate and send your message via the form.

\n

Step 2: Restart your Shadow PC

\n

Go back to your launcher and click \"Start Again\" to try a new Shadow PC update. This may take several minutes.

","user_segment_ids":[]},{"id":33566645904529,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33566645904529.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33566645904529-U-252-Sorry-an-issue-happened-with-the-update-services-in-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543328888465,"created_at":"2025-03-18T10:09:44Z","updated_at":"2025-03-24T13:44:38Z","name":"U-252 - Sorry, an issue happened with the update services in your Shadow PC","title":"U-252 - Sorry, an issue happened with the update services in your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-24T13:44:38Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["troubleshooting","update","error","u252"],"body":"

This error code means that a component was not correctly set up during the installation of the Recovery Mode.

\n

The Recovery Mode is an environment similar to the ALPHA, BETA, and PROD environments that only includes the essential components necessary to operate your Shadow PC.

\n

Recovery Mode allows you to access your Shadow PC with fewer features if you are facing update issues.

\n

We recommend following the steps below if you received this error code.

\n

Step 1: Send your logs to the Support Team

\n

Access our contact form: How to contact Shadow Support.

\n

Specify the error code that you received on your launcher in your message.

\n

Send your logs to the Support Team and send the received code in your message: How to send diagnostic logs to Shadow Support.

\n

Validate and send your message via the form.

\n

Step 2: Restart your Shadow PC

\n

Go back to your launcher and click \"Start Again\" to try a new Shadow PC update. This may take several minutes.

","user_segment_ids":[]},{"id":33566569231505,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33566569231505.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33566569231505-U-201-Sorry-an-issue-happened-with-the-update-services-in-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543328888465,"created_at":"2025-03-18T10:08:37Z","updated_at":"2025-03-24T13:44:55Z","name":"U-201 - Sorry, an issue happened with the update services in your Shadow PC","title":"U-201 - Sorry, an issue happened with the update services in your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-24T13:44:55Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["troubleshooting","update","error","u201"],"body":"

This error code means that a component was not correctly set up during the installation of the Recovery Mode.

\n

The Recovery Mode is an environment similar to the ALPHA, BETA, and PROD environments that only includes the essential components necessary to operate your Shadow PC.

\n

Recovery Mode allows you to access your Shadow PC with fewer features if you are facing update issues.

\n

We recommend following the steps below if you received this error code.

\n

Step 1: Send your logs to the Support Team

\n

Access our contact form: How to contact Shadow Support.

\n

Specify the error code that you received on your launcher in your message.

\n

Send your logs to the Support Team and send the received code in your message: How to send diagnostic logs to Shadow Support.

\n

Validate and send your message via the form.

\n

Step 2: Restart your Shadow PC

\n

Go back to your launcher and click \"Start Again\" to try a new Shadow PC update. This may take several minutes.

","user_segment_ids":[]},{"id":33566546515729,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33566546515729.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33566546515729-U-250-Sorry-an-issue-happened-with-the-update-services-in-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543328888465,"created_at":"2025-03-18T10:07:36Z","updated_at":"2025-03-24T13:45:04Z","name":"U-250 - Sorry, an issue happened with the update services in your Shadow PC","title":"U-250 - Sorry, an issue happened with the update services in your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-24T13:45:04Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["troubleshooting","update","error","u250"],"body":"

This error code means that a component was not correctly set up during the installation of the Recovery Mode.

\n

The Recovery Mode is an environment similar to the ALPHA, BETA, and PROD environments that only includes the essential components necessary to operate your Shadow PC.

\n

Recovery Mode allows you to access your Shadow PC with fewer features if you are facing update issues.

\n

We recommend following the steps below if you received this error code.

\n

Step 1: Send your logs to the Support Team

\n

Access our contact form: How to contact Shadow Support.

\n

Specify the error code that you received on your launcher in your message.

\n

Send your logs to the Support Team and send the received code in your message: How to send diagnostic logs to Shadow Support.

\n

Validate and send your message via the form.

\n

Step 2: Restart your Shadow PC

\n

Go back to your launcher and click \"Start Again\" to try a new Shadow PC update. This may take several minutes.

","user_segment_ids":[]},{"id":33566433013009,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33566433013009.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33566433013009-U-254-Sorry-an-issue-happened-with-the-update-services-in-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543328888465,"created_at":"2025-03-18T10:05:56Z","updated_at":"2025-03-24T13:45:12Z","name":"U-254 - Sorry, an issue happened with the update services in your Shadow PC","title":"U-254 - Sorry, an issue happened with the update services in your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-18T10:06:27Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["troubleshooting","u254","update","error"],"body":"

This error code means that a component was not correctly set up during the installation of the Recovery Mode.

\n

The Recovery Mode is an environment similar to the ALPHA, BETA, and PROD environments that only includes the essential components necessary to operate your Shadow PC.

\n

Recovery Mode allows you to access your Shadow PC with fewer features if you are facing update issues.

\n

We recommend following the steps below if you received this error code.

\n

Step 1: Send your logs to the Support Team

\n

Access our contact form: How to contact Shadow Support.

\n

Specify the error code that you received on your launcher in your message.

\n

Send your logs to the Support Team and send the received code in your message: How to send diagnostic logs to Shadow Support.

\n

Validate and send your message via the form.

\n

Step 2: Restart your Shadow PC

\n

Go back to your launcher and click \"Start Again\" to try a new Shadow PC update. This may take several minutes.

","user_segment_ids":[]},{"id":33566396840721,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33566396840721.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33566396840721-U-207-Sorry-an-issue-happened-with-the-update-services-in-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543328888465,"created_at":"2025-03-18T10:04:41Z","updated_at":"2025-03-24T13:45:20Z","name":"U-207 - Sorry, an issue happened with the update services in your Shadow PC","title":"U-207 - Sorry, an issue happened with the update services in your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-24T13:45:20Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["troubleshooting","u207","update","error"],"body":"

This error code means that a component was not correctly set up during the installation of the Recovery Mode.

\n

The Recovery Mode is an environment similar to the ALPHA, BETA, and PROD environments that only includes the essential components necessary to operate your Shadow PC.

\n

Recovery Mode allows you to access your Shadow PC with fewer features if you are facing update issues.

\n

We recommend following the steps below if you received this error code.

\n

Step 1: Send your logs to the Support Team

\n

Access our contact form: How to contact Shadow Support.

\n

Specify the error code that you received on your launcher in your message.

\n

Send your logs to the Support Team and send the received code in your message: How to send diagnostic logs to Shadow Support.

\n

Validate and send your message via the form.

\n

Step 2: Restart your Shadow PC

\n

Go back to your launcher and click \"Start Again\" to try a new Shadow PC update. This may take several minutes.

","user_segment_ids":[]},{"id":33566317980177,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33566317980177.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33566317980177-U-251-Sorry-an-issue-happened-with-the-update-services-in-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543328888465,"created_at":"2025-03-18T10:03:40Z","updated_at":"2025-03-24T13:45:26Z","name":"U-251 - Sorry, an issue happened with the update services in your Shadow PC","title":"U-251 - Sorry, an issue happened with the update services in your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-24T13:45:26Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["troubleshooting","update","error","u251"],"body":"

This error code means that a component was not correctly set up during the installation of the Recovery Mode.

\n

The Recovery Mode is an environment similar to the ALPHA, BETA, and PROD environments that only includes the essential components necessary to operate your Shadow PC.

\n

Recovery Mode allows you to access your Shadow PC with fewer features if you are facing update issues.

\n

We recommend following the steps below if you received this error code.

\n

Step 1: Send your logs to the Support Team

\n

Access our contact form: How to contact Shadow Support.

\n

Specify the error code that you received on your launcher in your message.

\n

Send your logs to the Support Team and send the received code in your message: How to send diagnostic logs to Shadow Support.

\n

Validate and send your message via the form.

\n

Step 2: Restart your Shadow PC

\n

Go back to your launcher and click \"Start Again\" to try a new Shadow PC update. This may take several minutes.

","user_segment_ids":[]},{"id":33566202862737,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33566202862737.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33566202862737-U-204-Sorry-an-issue-happened-with-the-update-services-in-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543328888465,"created_at":"2025-03-18T10:02:10Z","updated_at":"2025-08-26T12:35:28Z","name":"U-204 - Sorry, an issue happened with the update services in your Shadow PC","title":"U-204 - Sorry, an issue happened with the update services in your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-08-26T12:35:28Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["troubleshooting","update","error","u204"],"body":"
\n
\n
\n

Error code U-204 means that a component was not properly initialized during the installation of Recovery Mode.

\n
\n
\n
\n
\n
\n

Introduction

\n

The U-204 error occurs when Recovery Mode fails to correctly initialize an essential component of the Shadow PC. This mode is a lightweight version of the system, similar to the ALPHA, BETA, and PROD environments, but with only the components required to ensure minimal operation of the service.

\n

If you encounter this error, follow the steps below to resolve it.

\n

Step 1: Send your logs to the Support team

\n

Go to our contact form: How to contact Shadow Support.

\n

Include the error code U-204 in your message to Support.

\n

Send your logs and include the code generated by the Launcher: How to send logs to Shadow Support.

\n

Submit your message via the form.

\n

Step 2: Restart your Shadow PC

\n

Return to the Launcher and click “Restart” to attempt a new update of the Shadow PC. This step may take a few minutes.

\n
\n
","user_segment_ids":[]},{"id":33566104443665,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33566104443665.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33566104443665-U-200-Sorry-an-issue-happened-with-the-update-services-in-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543328888465,"created_at":"2025-03-18T10:00:40Z","updated_at":"2025-03-24T13:46:14Z","name":"U-200 - Sorry, an issue happened with the update services in your Shadow PC","title":"U-200 - Sorry, an issue happened with the update services in your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-24T13:46:14Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["troubleshooting","update","error","u200"],"body":"

This error code means that a component was not correctly set up during the installation of the Recovery Mode.

\n

The Recovery Mode is an environment similar to the ALPHA, BETA, and PROD environments that only includes the essential components necessary to operate your Shadow PC.

\n

Recovery Mode allows you to access your Shadow PC with fewer features if you are facing update issues.

\n

We recommend following the steps below if you received this error code.

\n

Step 1: Send your logs to the Support Team

\n

Access our contact form: How to contact Shadow Support.

\n

Specify the error code that you received on your launcher in your message.

\n

Send your logs to the Support Team and send the received code in your message: How to send diagnostic logs to Shadow Support.

\n

Validate and send your message via the form.

\n

Step 2: Restart your Shadow PC

\n

Go back to your launcher and click \"Start Again\" to try a new Shadow PC update. This may take several minutes.

","user_segment_ids":[]},{"id":33566007637521,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33566007637521.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33566007637521-U-202-Sorry-an-issue-happened-with-the-update-services-in-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543328888465,"created_at":"2025-03-18T09:58:36Z","updated_at":"2025-03-24T13:46:29Z","name":"U-202 - Sorry, an issue happened with the update services in your Shadow PC","title":"U-202 - Sorry, an issue happened with the update services in your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-18T09:59:43Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["troubleshooting","update","error","u202"],"body":"

This error code means that a component was not correctly set up during the installation of the Recovery Mode.

\n

The Recovery Mode is an environment similar to the ALPHA, BETA, and PROD environments that only includes the essential components necessary to operate your Shadow PC.

\n

Recovery Mode allows you to access your Shadow PC with fewer features if you are facing update issues.

\n

We recommend following the steps below if you received this error code.

\n

Step 1: Send your logs to the Support Team

\n

Access our contact form: How to contact Shadow Support.

\n

Specify the error code that you received on your launcher in your message.

\n

Send your logs to the Support Team and send the received code in your message: How to send diagnostic logs to Shadow Support.

\n

Validate and send your message via the form.

\n

Step 2: Restart your Shadow PC

\n

Go back to your launcher and click \"Start Again\" to try a new Shadow PC update. This may take several minutes.

","user_segment_ids":[]},{"id":33566011749521,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33566011749521.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33566011749521-U-205-Sorry-an-issue-happened-with-the-update-services-in-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543328888465,"created_at":"2025-03-18T09:56:55Z","updated_at":"2025-03-24T13:46:42Z","name":"U-205 - Sorry, an issue happened with the update services in your Shadow PC","title":"U-205 - Sorry, an issue happened with the update services in your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-24T13:46:42Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["troubleshooting","update","error","u205"],"body":"

This error code means that a component was not correctly set up during the installation of the Recovery Mode.

\n

The Recovery Mode is an environment similar to the ALPHA, BETA, and PROD environments that only includes the essential components necessary to operate your Shadow PC.

\n

Recovery Mode allows you to access your Shadow PC with fewer features if you are facing update issues.

\n

We recommend following the steps below if you received this error code.

\n

Step 1: Send your logs to the Support Team

\n

Access our contact form: How to contact Shadow Support.

\n

Specify the error code that you received on your launcher in your message.

\n

Send your logs to the Support Team and send the received code in your message: How to send diagnostic logs to Shadow Support.

\n

Validate and send your message via the form.

\n

Step 2: Restart your Shadow PC

\n

Go back to your launcher and click \"Start Again\" to try a new Shadow PC update. This may take several minutes.

","user_segment_ids":[]},{"id":33565735854993,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33565735854993.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33565735854993-U-206-Sorry-an-issue-happened-with-the-update-services-in-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543328888465,"created_at":"2025-03-18T09:50:27Z","updated_at":"2025-03-24T13:46:48Z","name":"U-206 - Sorry, an issue happened with the update services in your Shadow PC","title":"U-206 - Sorry, an issue happened with the update services in your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-24T13:46:48Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["troubleshooting","update","error","u206"],"body":"

This error code means that a component was not correctly set up during the installation of the Recovery Mode.

\n

The Recovery Mode is an environment similar to the ALPHA, BETA, and PROD environments that only includes the essential components necessary to operate your Shadow PC.

\n

Recovery Mode allows you to access your Shadow PC with fewer features if you are facing update issues.

\n

We recommend following the steps below if you received this error code.

\n

Step 1: Send your logs to the Support Team

\n

Access our contact form: How to contact Shadow Support.

\n

Specify the error code that you received on your launcher in your message.

\n

Send your logs to the Support Team and send the received code in your message: How to send diagnostic logs to Shadow Support.

\n

Validate and send your message via the form.

\n

Step 2: Restart your Shadow PC

\n

Go back to your launcher and click \"Start Again\" to try a new Shadow PC update. This may take several minutes.

","user_segment_ids":[]},{"id":33565603309201,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33565603309201.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33565603309201-U-299-Sorry-an-issue-happened-with-the-update-services-in-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543328888465,"created_at":"2025-03-18T09:47:32Z","updated_at":"2025-03-24T13:46:53Z","name":"U-299 - Sorry, an issue happened with the update services in your Shadow PC","title":"U-299 - Sorry, an issue happened with the update services in your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-24T13:46:53Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["troubleshooting","update","error","u299"],"body":"

This error code means that a component was not correctly set up during the installation of the Recovery Mode.

\n
\n
\n

The Recovery Mode is an environment similar to the ALPHA, BETA, and PROD environments that only includes the essential components necessary to operate your Shadow PC.

\n
\n
\n

Recovery Mode allows you to access your Shadow PC with fewer features if you are facing update issues.

\n

We recommend following the steps below if you received this error code.

\n

Step 1: Send your logs to the Support Team

\n

Access our contact form: How to contact Shadow Support.

\n

Specify the error code that you received on your launcher in your message.

\n

Send your logs to the Support Team and send the received code in your message: How to send diagnostic logs to Shadow Support.

\n

Validate and send your message via the form.

\n

Step 2: Restart your Shadow PC

\n

Go back to your launcher and click \"Start Again\" to try a new Shadow PC update. This may take several minutes.

","user_segment_ids":[]}],"sort_by":"position","sort_order":"asc"}