{"count":216,"next_page":"https://support.shadow.tech/api/v2/help_center/en-us/articles.json?page=2&per_page=30","page":1,"page_count":8,"per_page":30,"previous_page":null,"articles":[{"id":49478789314065,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/49478789314065.json","html_url":"https://support.shadow.tech/hc/en-us/articles/49478789314065-Why-does-my-queue-wait-time-depend-on-my-plan","author_id":30092349240209,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":49477748952977,"created_at":"2026-08-04T13:30:02Z","updated_at":"2026-10-12T00:56:20Z","name":"Why does my queue wait time depend on my plan?","title":"Why does my queue wait time depend on my plan?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-04T13:30:02Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["queue priority","queue"],"body":"
\n
\n

What's my priority level based on my plan?

\n

When demand is high, connections to Shadow go through a queue. Your plan determines your priority level in that queue:

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PlanPriority level
Shadow LiteLow
ShadowMedium
Shadow ProHigh
\n

How does it work?

\n

The higher your priority, the faster your connection request is processed during periods of high demand on a data center. This priority only applies during high demand: under normal conditions, connection is nearly instant regardless of your plan.

\n

Can I increase my priority?

\n

Your priority level is directly tied to your plan. Upgrading to a higher plan (for example, from Shadow Lite to Shadow, or from Shadow to Shadow Pro) increases your priority in the queue.

\n
\n

FAQ

\n

Why is my wait time longer than a friend's with a different plan?
Each plan has a different priority level in the queue. Pro plans are processed first, followed by Standard, then Lite.

\n

Does priority apply all the time?
No, only during periods of high demand. Under normal conditions, connection is fast for all plans.

\n

How can I increase my connection priority?
By upgrading to a higher plan than your current one.

\n
\n
 
\n
 
 
 
","user_segment_ids":[]},{"id":49478469319185,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/49478469319185.json","html_url":"https://support.shadow.tech/hc/en-us/articles/49478469319185-How-many-screens-can-I-connect-to-my-Shadow-PC","author_id":30092349240209,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":49477748952977,"created_at":"2026-08-04T13:22:07Z","updated_at":"2026-08-04T13:22:42Z","name":"How many screens can I connect to my Shadow PC?","title":"How many screens can I connect to my Shadow PC?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-04T13:22:07Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["number of screen","how many screen","shadow pc screens"],"body":"

How many screens can I connect based on my plan?

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PlanMax number of screens
Shadow Lite1 screen
Shadow2 screens
Shadow Pro3 screens

What counts as a screen?

This limit applies to the number of physical screens connected to your local device that display Shadow simultaneously (local multi-screen setup).

The following do not count toward this limit:

Can I exceed this limit?

No, this limit is set by your plan and cannot be changed without upgrading.

FAQ

Do remote screen or companion mode count toward my screen limit?
No, only local physical screens displaying Shadow simultaneously are counted.

Can I connect more screens than my plan's limit?
No, this limit is set by your plan and cannot be changed without upgrading.

Which plan should I choose for multi-screen setups?
The Shadow plan supports up to 2 screens, and Shadow Pro up to 3 screens. 
The Lite plan is limited to 1 screen.

","user_segment_ids":[]},{"id":49478163689361,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/49478163689361.json","html_url":"https://support.shadow.tech/hc/en-us/articles/49478163689361-What-s-the-maximum-resolution-and-frame-rate-for-my-plan-on-Shadow-PC","author_id":30092349240209,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":49477748952977,"created_at":"2026-08-04T13:16:10Z","updated_at":"2026-08-04T13:18:06Z","name":"What's the maximum resolution and frame rate for my plan on Shadow PC?","title":"What's the maximum resolution and frame rate for my plan on Shadow PC?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-04T13:16:10Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["lite","resolution lite","max resolution by plan","max resolution","framerate lite","framerate by plan","240hz","5K","4K"],"body":"

What's the maximum resolution and frame rate by plan?

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PlanMax resolutionMax frame rate
Shadow Lite1440p60 Hz
Shadow5K240 Hz
Shadow Pro5K240 Hz

How does it work?

Why does this limit exist?

This limit allows plans to be differentiated not only by hardware power, but also by display quality, while accounting for network constraints (the higher the resolution and frame rate, the more bandwidth required).

FAQ

Can I change the resolution in Windows settings?
Yes, but the actual stream remains capped according to your plan's limits.

My screen has a special format (Retina, ultra-wide): is that taken into account?
Yes, Shadow adapts the display to your screen while staying within your plan's cap, to give you the best possible rendering.

Which plan should I choose for 240 Hz?
The Shadow (non lite) and Shadow Pro plans support up to 240 Hz. The Lite plan is capped at 60 Hz.

","user_segment_ids":[]},{"id":49476957555985,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/49476957555985.json","html_url":"https://support.shadow.tech/hc/en-us/articles/49476957555985-What-is-the-maximum-session-length-on-Shadow-PC","author_id":30092349240209,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":49477748952977,"created_at":"2026-08-04T12:51:01Z","updated_at":"2026-09-10T07:33:49Z","name":"What is the maximum session length on Shadow PC?","title":"What is the maximum session length on Shadow PC?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-10T07:33:36Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":[],"body":"
\n
\n

The maximum session length is a limit placed on the duration of an individual Shadow PC session. It's designed to prevent very long sessions from monopolizing server resources and degrading availability for other users.

\n

This limit should not be confused with fair use, which is a quota of cumulative hours over the month: session length, on the other hand, applies to each session individually.

\n

What's the maximum length for my plan?

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PlanMax session length
\nShadow Lite (Neo Lite / Power Lite)4 hours
\nShadow (Neo / Power, standard plans)6 hours
\nShadow Pro (Neo Pro / Power Pro / Expert Pro)8 hours
\n

How does it work?

\n
    \n
  • The countdown starts when your Shadow's stream begins, not when the Shadow itself starts.
    • \n
  • It stops when the stream ends, not when the Shadow shuts down.
    • \n
  • Starts triggered outside the client app (maintenance, updates) are not counted.
    • \n
  • Once the limit is reached, the Shadow is shut down automatically (hard shutdown).
    • \n
  • You can then reconnect immediately, as long as you haven't also reached your fair use quota.
    • \n
\n

What happens as I approach the limit?

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
WhenWhat happens
15 minutes before the endA notification appears showing the remaining time.
5 minutes before the endA second notification appears, even if the overlay is hidden.
End of sessionThe Shadow shuts down automatically (the actual delay can be up to 5 minutes after the limit is reached).
\n

Can I reconnect right after being cut off?

\n

Yes. As soon as your Shadow is shut down due to the session length limit, you can restart it immediately to start a new session, as long as your monthly fair use quota isn't already exhausted.

\n

How can I see how much time I have left?

\n

It is not yet possible to see how much time you have left.
Once implemented, a counter will displayed directly in your app's overlay: it will shows the elapsed time and remaining time for your current session, updated in real time.

\n
\n

FAQ

\n

Will my session be cut off without warning?
No. You'll get a notification 15 minutes before the end, then a second one 5 minutes before, so you can anticipate the cutoff.

\n

Can I restart my Shadow right after the cutoff?
Yes, reconnecting is possible immediately, unless you've also reached your monthly fair use quota.

\n

Is session length the same thing as fair use?
No. Session length limits each individual session (e.g. 6h max on the Standard plan), while fair use limits your total cumulative hours over the month.

\n

Does the limit depend on my plan?
Yes: 4h for Shadow Lite, 6h for Shadow, and 8h for Shadow Pro.

\n
\n
 
\n
 
 
 
","user_segment_ids":[]},{"id":49466532218385,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/49466532218385.json","html_url":"https://support.shadow.tech/hc/en-us/articles/49466532218385-What-is-fair-use-on-Shadow-PC","author_id":30092349240209,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":49477748952977,"created_at":"2026-08-04T09:00:38Z","updated_at":"2026-09-23T12:01:25Z","name":"What is fair use on Shadow PC?","title":"What is fair use on Shadow PC?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-23T12:01:25Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["fairuse","fair_use","fair"],"body":"

What is fair use on Shadow PC?

Fair use is a monthly quota of usage hours for your Shadow PC. It helps balance infrastructure costs across users and differentiate between plans.

Without this quota, some users would consume several hundred hours per month, which wouldn't be sustainable for the service as a whole.

How many hours do I get per plan?

Your monthly fair use quota depends on your plan:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PlanFair use quota
\nShadow Lite (Neo Lite / Power Lite)120 hours/month
\nShadow (Neo / Power)210 hours/month
\nShadow Pro (Neo Pro / Power Pro / Expert Pro/ Pro Expert)210 hours/month + Always On

How does fair use work?

What happens when I reach my quota?

There are two scenarios:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
SituationWhat happens
The quota is reached during an active sessionYour session is not cut off immediately. It continues normally until your Shadow shuts down.
The quota is reached and you try to reconnectThe connection is blocked. A message will explain the reason, along with the date your quota will reset.

You'll be able to use your Shadow normally again as soon as your quota resets, on the 1st of the following month at 00:00 UTC (08:00 PM EDT / 07:00 PM CDT / 06:00 PM MDT on the last day of the previous month).

Does fair use apply to all plans?

Fair use is configured individually depending on your plan. It currently only applies to plans subscribed after July 23rd, 2026; some older plans are not affected.

How can I check what fair use is applied on my account?

You can view the details of your plan's fair use quota, directly from your customer account, by clicking the small \"i\" icon next to your plan name.
To check the remaining hours on the account page, go to Shadow PC → PCs and view the Monthly Usage column next to your Shadow PC.

FAQ

Will my session end abruptly when I reach my quota?
No. If you're already connected, your current session won't be interrupted right away, it's only on a future connection attempt that access will be blocked until your quota resets.

Can I buy extra hours if my quota runs out?
This isn't currently possible. You'll need to wait for your monthly quota reset.
Meanwhile, you can upgrade from Shadow Lite to Shadow, or Shadow to Shadow pro to reach the higher Fair use quota.
Note: Upgrading from Shadow to Pro does not increase your monthly fair use hours, as both tiers include 210 hours/month. However, Pro subscribers gain the option to purchase the Always On add-on (available for an extra fee) to bypass monthly limits completely and use Shadow 24/7.

Does my quota roll over to the next month if I don't use it all?
No, there's no rollover: the quota resets to zero each month, with no accumulation of unused hours.

How do I know how many hours I have left?
To check the  remaining hours on the account page, go to Shadow PC → PCs and view the Monthly Usage column next to your Shadow PC.

Is there a difference between the Lite, Standard, and Pro quotas?
Yes, Lite offers 120 hours/month, Standard offers 210 hours/month, and Pro offers 210 hours/month plus an Always On paid addon that extends availability beyond the base quota.

","user_segment_ids":[]},{"id":41794283262737,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/41794283262737.json","html_url":"https://support.shadow.tech/hc/en-us/articles/41794283262737-Distinction-Between-Individual-Pro-Accounts","author_id":30092349240209,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543355645713,"created_at":"2025-12-10T14:49:44Z","updated_at":"2025-12-10T15:07:03Z","name":"Distinction Between Individual / Pro Accounts","title":"Distinction Between Individual / Pro Accounts","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-12-10T14:56:07Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":["01JY4538VZM9928T8CE87PTYN0","01KC4BV3BKMGC4WXD453Z63RF1"],"label_names":[],"body":"

Objective

Understand the difference between Pro and Individual account segments, and to know how to autonomously switch from an Individual segment to a Pro segment.

 

Who are Pro Accounts suitable for?

Pro features are useful when you need to go beyond an individual and occasional use of Shadow PC.

They are particularly suited if you need to:

If you use Shadow PC alone, with a single machine and without the need for team or fleet management, Individual plans are usually sufficient.

Context

Rights and features by segment

\nPro User:

\nIndividual User:

\nLegacy User:

How your segment is determined

The segment of an account is determined by the type of offer purchased:

To switch from an Individual to a Pro segment, you must first upgrade one of your existing offers to a Pro offer (see below).

How to access Pro features

Option 1 – I am already a Pro customer

If you already have at least one Pro offer, then you have a Pro account and have access to the advanced features.

    \n

  1. Access the Manager by logging into your account, then go to the \"Shadow PC\" tab → \"PCs\" section, or directly here: https://eu.shadow.tech/manager/vm/list

    2. \n

  2. Select the relevant VM.

    3. \n
  3. \n

    Depending on the interface, you will then access the following sections or actions:

    \n\n
    4. \n

  4. Configure your users, VMs, and clones according to your needs.

    5. \n

Option 2 – I am an Individual customer and I want to switch to Pro

To benefit from Pro features, you must first convert one of your Individual offers to a Pro offer.

    \n

  1. Access the Manager, in the \"Shadow PC\" tab → \"PCs\" section, or directly here: https://eu.shadow.tech/manager/vm/list

    2. \n

  2. Select the VM you wish to upgrade.

    3. \n

  3. In the \"Offer\" section, click on the \"pencil\" icon.

    4. \n

  4. Choose a Pro offer and confirm the purchase / upgrade.

    5. \n

  5. The upgrade is applied according to the displayed conditions (price, effective date, etc.).

    6. \n

Once the upgrade is complete:

","user_segment_ids":[]},{"id":40897140945297,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/40897140945297.json","html_url":"https://support.shadow.tech/hc/en-us/articles/40897140945297-Smart-Mouse-Mode","author_id":30092349240209,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":32543257045265,"created_at":"2025-11-13T14:58:33Z","updated_at":"2025-11-13T15:00:23Z","name":"Smart Mouse Mode","title":"Smart Mouse Mode","source_locale":"fr","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-13T15:00:16Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["mouse_setting","smart_mouse","mouse_mode"],"body":"

Introduction

The Smart Mouse Mode provides a smooth and natural experience without needing to manually adjust your mouse settings.
It automatically adapts cursor behavior depending on your activity, whether you are playing a game, using an application, or working on your desktop.

The goal is simple: provide the right mouse mode at the right time for precise control in games and smooth navigation in applications.

How to Enable Smart Mouse Mode

You can turn Smart Mouse Mode on or off at any time from two locations:

    \n
  1. \nFrom the Launcher:
    - Open the Launcher.
    - Go to the Mouse tab.
    - Enable the Smart Mouse Mode option.
    2. \n
  2. \nFrom the in-game overlay:
    - Open the overlay.
    - Click the mouse mode button to toggle Smart Mouse Mode at any time.
    3. \n

How It Works Automatically

Once activated, Smart Mouse Mode automatically adjusts cursor behavior depending on the context:

Why Use Smart Mouse Mode?

Summary

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ContextAutomatically Activated ModeMain Benefit
Game with hidden cursorAnchoredPrecision and responsiveness in games
Application with visible cursorFreeComfort and consistent desktop use

Conclusion

The Smart Mouse Mode automatically adapts to your usage without requiring manual adjustments.
Enable it from the Launcher or the overlay, and let it handle switching between anchored and free modes for you.

Tip: You can always disable this mode if you prefer to control cursor behavior manually.

Feature available from the latest version of the Launcher.

","user_segment_ids":[]},{"id":39065472137745,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/39065472137745.json","html_url":"https://support.shadow.tech/hc/en-us/articles/39065472137745-Fixing-error-in-Borderlands-4-on-Shadow","author_id":30092349240209,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":32543355645713,"created_at":"2025-09-15T13:18:38Z","updated_at":"2025-09-18T07:45:53Z","name":"Fixing error in Borderlands 4 on Shadow","title":"Fixing error in Borderlands 4 on Shadow","source_locale":"fr","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-09-16T12:23:29Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["gaming","borderland","borderland_4","fix_borderlands_error"],"body":"\n \n
\n
\n

\n Steps to run from the Windows environment on your Shadow to fix a\n launch issue caused by the BIOS date format.\n

\n
\n
\n

Quick Summary

\n

\n If Borderlands 4 shows error S-102 when starting,\n first check your Shift ↔ Steam account linking.\n If the issue continues, run the PowerShell command below on your\n Shadow (as Administrator). It backs up the registry key and corrects\n the BIOSReleaseDate format automatically.\n

\n
\n
\n

Detailed Steps

\n

1) Verify Account Linking

\n
    \n
  1. Go to the official Borderlands website.
    2. \n
  2. \n Log in with your Shift account.\n
    3. \n
  3. \n Link your Steam account to your Shift account.\n
    4. \n
\n

\n In many cases, the S-102 error is due to accounts not being linked\n properly — check this first before editing your system.\n

\n

2) Run the PowerShell Command (on Shadow)

\n

\n Open PowerShell as Administrator (right-click →\n Run as administrator), then copy and paste the following\n command and press Enter:\n

\n
\n 
reg export \"HKLM\\SYSTEM\\HardwareConfig\\Current\" \"$env:USERPROFILE\\Desktop\\BIOSReleaseDate_backup.reg\" /y; $k=\"HKLM:\\SYSTEM\\HardwareConfig\\Current\"; $v=(Get-ItemProperty -Path $k -Name BIOSReleaseDate -ErrorAction Stop).BIOSReleaseDate.Trim(); $v=$v -replace \"-\", \"/\"; $p=$v -split \"/\"; if($p.Count -ge 3){$d=[int]$p[0]; $m=[int]$p[1]; $y=$p[2]; if($d -gt 12){$v=(\"{0:D2}/{1:D2}/{2}\" -f $m,$d,$y)}}; New-ItemProperty -Path $k -Name BIOSReleaseDate -PropertyType String -Value $v -Force; reg query \"HKLM\\SYSTEM\\HardwareConfig\\Current\" /v BIOSReleaseDate\n
\n
\n
\n Important:\n
    \n
  • \n The command automatically creates a backup on your desktop:\n BIOSReleaseDate_backup.reg.\n
    • \n
  • \n Only run this command from your Shadow’s Windows environment.\n
    • \n
  • \n If you’re not comfortable editing the registry, contact support\n first.\n
    • \n
\n
\n

3) Restart Shadow and Launch the Game

\n
    \n
  1. Shut down your Shadow completely (restart is recommended).
    2. \n
  2. \n Start Shadow again, then launch Borderlands 4.\n
    3. \n
\n

\n Most of the time, fixing the BIOS date format in the registry resolves\n the S-102 error.\n

\n
\n
\n

Technical Explanation

\n

This command:

\n \n
\n
\n

If It Still Doesn’t Work

\n
    \n
  1. Double-check that your Shift ↔ Steam accounts are linked.
    2. \n
  2. Confirm you ran PowerShell as Administrator.
    3. \n
  3. \n If needed, restore the backup: double-click\n BIOSReleaseDate_backup.reg on your\n desktop, or run reg import in Command\n Prompt.\n
    4. \n
  4. \n Contact Shadow Support and provide: your OS version, screenshot\n of the S-102 error, and note that you’ve applied the BIOS date\n registry fix.\n
    5. \n
\n
\n \n
","user_segment_ids":[]},{"id":38320903877265,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/38320903877265.json","html_url":"https://support.shadow.tech/hc/en-us/articles/38320903877265-Upgrade-from-Windows-10-to-Windows-11","author_id":30092349240209,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543355645713,"created_at":"2025-08-22T08:16:08Z","updated_at":"2026-06-22T20:26:29Z","name":"Upgrade from Windows 10 to Windows 11","title":"Upgrade from Windows 10 to Windows 11","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-12-09T19:43:24Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["Windows_11_update"],"body":"

Introduction

\n

Starting October 14, 2025, Microsoft will no longer provide security updates or support for Windows 10. To keep your machine secure and compatible with your software and games, we recommend upgrading to Windows 11. On Shadow PC, the upgrade must be done manually after activating your machine.

\n

Why upgrade

\n\n

Useful info: If you need to stay on Windows 10 temporarily, Microsoft offers a paid Extended Security Updates (ESU) program until October 2026.

\n

How to upgrade

\n

Before you begin

\n
    \n
  1. \nCheck your Shadow plan eligibility:\n\n
    2. \n
  2. \nBack up important data: The upgrade should not erase your files, but backups are strongly recommended.
    3. \n
  3. \nFully update Windows 10: Go to Settings Update & Security Windows Update Check for updates.
    4. \n
\n

Recommended method on Shadow PC

\n
    \n
  1. Download the Windows 11 Installation Assistant from the official Microsoft website.
    2. \n
  2. Run the tool as administrator, accept the terms, then click Install.
    3. \n
  3. Let the Assistant check compatibility and proceed with installation. Your Shadow will restart several times.
    4. \n
  4. After installation, log in and check activation under Settings System Activation.
    5. \n
\n

Important notes:

\n\n

After the upgrade

\n\n

Troubleshooting

\n\n

Variants by plan

\n\n

FAQ

\n

Is my plan compatible?
See the list in Before you begin. If in doubt, contact support.

\n

How can I go back to Windows 10?
No, as support for Windows 10 has ended.

\n

Is BitLocker supported?
No. Disk encryption is not recommended on Shadow PC.

\n

Need help?

\n

Related articles:

\n","user_segment_ids":[]},{"id":35863661326737,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/35863661326737.json","html_url":"https://support.shadow.tech/hc/en-us/articles/35863661326737-How-to-use-VR-on-Shadow","author_id":31737224949137,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543257045265,"created_at":"2025-06-03T13:57:31Z","updated_at":"2026-03-24T10:29:58Z","name":"How to use VR on Shadow","title":"How to use VR on Shadow","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-24T10:29:58Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":[],"body":"

While Shadow offers a legacy \"Shadow VR\" application, it is no longer actively maintained. For an optimal and high-performance experience, using Virtual Desktop is now the method recommended by our experts.

💡 Before You Begin (Prerequisites)

To enjoy VR on Shadow in the best possible conditions, you must:

🚀 Step-by-Step Installation Guide

    \n
  1. \nLaunch Shadow: Start your Shadow session from any device (PC, Mobile, TV).
    2. \n
  2. \nCheck the Streamer: Ensure that the Virtual Desktop Streamer application is launched and active on your Shadow session.
    3. \n
  3. \nLaunch Virtual Desktop on the Headset: Put on your headset and open the Virtual Desktop app. Connect to your Shadow PC.
    4. \n
  4. \nLaunch SteamVR: Once on your Shadow desktop, launch SteamVR to access your game library.
    5. \n

⚙️ Optimized Settings per Shadow Offer

For perfect fluidity, we recommend the following settings in the Virtual Desktop app ( Streaming tab) according to your subscription:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
SettingNeo Offer (RTX 2000 Ada)Power Offer (RTX A4500)
Codec\nAV1 (Recommended for Quest 3)H.264+
Bitrate70 - 90 Mbps80 - 95 Mbps
Video QualityHighUltra / Godlike

🛠️ Tips for a Perfect Experience

1. Use VDXR to Boost Performance

In the Virtual Desktop Streamer app on your Shadow PC, set the \"OpenXR Runtime\" to VDXR.

Gain: Approximately 10% additional performance by bypassing SteamVR for compatible games (e.g., Microsoft Flight Simulator, Hubris).

2. Prioritize Your Network (The #1 Tip)

Stuttering in VR is often caused by bandwidth conflicts.

3. Reduce Latency (Nvidia Control Panel)

On your Shadow session, right-click on the desktop Nvidia Control Panel Manage 3D Settings. Enable \"Low Latency Mode\" to Ultra to reduce rendering delay.

🆘 Troubleshooting Common Issues

","user_segment_ids":[]},{"id":35433756567697,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/35433756567697.json","html_url":"https://support.shadow.tech/hc/en-us/articles/35433756567697-Multi-Ordering-Shadow-Pro-PCs","author_id":30398738409873,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663607158673,"created_at":"2025-05-20T08:24:00Z","updated_at":"2025-06-20T09:29:08Z","name":"Multi-Ordering Shadow Pro PCs","title":"Multi-Ordering Shadow Pro PCs","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-06-20T09:28:52Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":["01JVPDGW0QEA246BJ4SEJG4A31","01JVPDH2ZC9FG3R80RMRJD6X0E","01JVPDHKPP6P3VTT4CS0699BA4","01JVPDJ6T8VZXJV2CVA2YT4VE3"],"label_names":[],"body":"
\n For pro\n
\n\n

How to Order Multiple Shadow Pro PCs at Once (Multi-Ordering)

\n

Do you need to quickly deploy multiple Shadow Pro PCs for your business or projects? The multi-ordering feature allows you to order up to 50 virtual machines in a single operation, directly from your Shadow client area (the Manager).

\n

What is Multi-Ordering and How Does it Work?

\n

Unlike cloning, which creates copies of an existing machine, multi-ordering creates new, independent virtual machines. Each Shadow PC ordered via multi-ordering starts with a blank main drive, ready to be configured according to your specific needs.

\n

This is the easiest method to quickly equip multiple employees or set up a fleet of standard machines without having to duplicate an existing VM.

\n

Conditions and Important Points

\n

Before placing a multi-order, please consider the following points:

\n\n

How to Place a Multi-Order?

\n

If you have a B2B account, follow these steps to order multiple Shadow Pro PCs at once:

\n
    \n
  1. Log in to your Shadow client area (Manager).
    2. \n
  2. Click on the \"New Shadow PC\" button.
    3. \n
  3. On the offer selection page, choose the desired Shadow Pro offer for all the machines you will be ordering.
    4. \n
  4. On the configuration screen, you will find the following options to define for your entire order:\n\n
    5. \n
  5. Click \"Continue\" or \"Order\", then follow the steps to finalize the payment for all ordered machines.
    6. \n
  6. The creation process begins. Your new Shadow PCs will progressively appear in your Manager, ready to be used and configured individually.
    7. \n
\n

Your new Shadow Pro PCs are now available in your Manager, ready to be configured and used by their users.

","user_segment_ids":[]},{"id":35433495515537,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/35433495515537.json","html_url":"https://support.shadow.tech/hc/en-us/articles/35433495515537-Cloning","author_id":30398738409873,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663607158673,"created_at":"2025-05-20T08:16:25Z","updated_at":"2025-06-20T09:28:11Z","name":"Cloning","title":"Cloning","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-06-20T09:27:51Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":["01JVPDHKPP6P3VTT4CS0699BA4","01JVPDJQZDYKFRFS6ANMJ9XHED","01JVPDKF88F9THM6H3WWF7WT8D","01JVPDKKM9ZJAW6T6YYV3T5HS4","01JVPDKTZ7P9JVCJ028VEFG6HM","01JVPDM49HJCD0TAZFZSXFRZA8"],"label_names":[],"body":"
\n For pro\n
\n\n

How to Clone Your Shadow Pro PCs (Pro Feature)

\n

Do you need multiple identical Shadow Pro PCs for your teams or projects? The cloning feature allows you to replicate an existing Shadow Pro virtual machine to create new ones, quickly and autonomously.

\n

What is Shadow Pro PC Cloning?

\n

Cloning consists of creating one or more exact copies of the main storage (the C:\\ drive) of one of your existing Shadow Pro PCs (the \"source VM\"). Each copy then serves as the basis for a new Shadow Pro PC (a \"clone VM\").

\n

This operation is particularly useful for quickly deploying pre-configured workstations or standardized test environments.

\n

Conditions and Important Points Regarding Cloning

\n

Before cloning a Shadow Pro PC, please ensure you meet the following conditions and consider these points:

\n\n

How to start a cloning operation?

\n

If you meet the conditions above, follow these steps to clone your Shadow Pro PC:

\n
    \n
  1. Log in to your Shadow client area (Manager).
    2. \n
  2. Ensure the source VM is shut down.
    3. \n
  3. Click on the source VM you wish to clone from your list of Shadow PCs.
    4. \n
  4. In the side information panel that appears, click the \"Clone this Shadow PC\" button.
    \"Screenshot\n
    5. \n
  5. A new page or window will open to configure the clones. You will be able to:\n\n
    6. \n
  6. Click \"Continue\" or equivalent, then follow the steps to proceed with payment for the new machines.
    7. \n
  7. Once the payment is validated, the creation process for the clone VMs will begin. The new machines will appear progressively in your Manager.
    8. \n
\n

You can start using your cloned Shadow PCs as soon as they appear as \"Active\" in your Manager

","user_segment_ids":[]},{"id":35433305315985,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/35433305315985.json","html_url":"https://support.shadow.tech/hc/en-us/articles/35433305315985-Enable-and-use-Always-On","author_id":30398738409873,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663607158673,"created_at":"2025-05-20T08:11:41Z","updated_at":"2026-03-31T15:01:51Z","name":"Enable and use 'Always On'","title":"Enable and use 'Always On'","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-31T15:01:51Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["B2B feature","shadow pro feature","always on as pro","always on","always-on","alwayson","always_on"],"body":"
\n For pro\n

How to use the \"Always On\" option on your Shadow Pro PC?

Do you want your Shadow Pro PC to remain powered on and accessible continuously, even when you are not connected or active? The \"Always On\" option is designed for this.

What is the \"Always On\" option and when to use it?

By default, to optimize energy consumption, your Shadow session automatically ends after a period of inactivity or when you close the Shadow application (the client).

The \"Always On\" option disables this behavior. Once activated, your Shadow Pro PC remains powered on 24/7, even if you are not connected.

It is particularly useful if you use your Shadow Pro PC for tasks that require continuous background operation, such as:

Important Note: We encourage you to use the \"Always On\" option responsibly and to activate it only when genuinely necessary for your professional uses, to avoid unnecessary energy consumption.

Option Conditions and Billing

How to activate the \"Always On\" option?

If you already have a Shadow Pro offer compatible with the \"Always On\" option, follow these steps:

    \n
  1. Log in to your Shadow Manager.
    2. \n
  2. In the \"Shadow PC\" tab, select the Pro PC on which you want to activate the option.
    3. \n
  3. In the information panel that appears on the side, look for the \"Options\" section or \"Shadow PC Always On\".
    \"Screenshot\n
    4. \n
  4. Click the button or toggle to activate the \"Shadow PC Always On\" option.
    5. \n
  5. A confirmation window will appear, showing the monthly cost of the option. Read carefully and validate if you wish to proceed.
    6. \n

If your current offer is not compatible, you will first need to change your Shadow Pro offer to one that includes the \"Always On\" option.

    \n
  1. Choose the desired Pro offer
    2. \n
  2. Go to the Manager, in the \"Shadow PC\" tab → \"PCs\" section or directly here: https://eu.shadow.tech/manager/vm/list\n
    3. \n
  3. Select the relevant Shadow PC
    4. \n
  4. Click on the \"pencil\" icon in the \"Offer\" section
    5. \n
  5. Choose a Pro offer and validate the purchase.
    6. \n

The upgrade is applied immediately. Once the offer is updated, you can follow the steps above.

How to deactivate the \"Always On\" option?

Currently, deactivating the \"Always On\" option is not yet available for self-service directly via the Manager.

To deactivate this option, please contact Shadow Support via your support area or the contact form. Clearly state that you wish to deactivate the \"Always On\" option for your Shadow Pro PC.

The support team will process your request. Please remember that, according to the billing terms, deactivation will be effective at the end of the current calendar month.

 

","user_segment_ids":[]},{"id":35433173192977,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/35433173192977.json","html_url":"https://support.shadow.tech/hc/en-us/articles/35433173192977-Buy-a-VM-for-B2B","author_id":30398738409873,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663607158673,"created_at":"2025-05-20T08:08:28Z","updated_at":"2025-06-20T09:17:06Z","name":"Buy a VM for B2B","title":"Buy a VM for B2B","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-06-20T09:16:54Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["access shadow pro","buy B2B","vat number","pro vat"],"body":"
\n For pro\n
\n\n

How to access Shadow Pro offers if your account doesn't have a VAT number?

\n

Do you want to subscribe to a Shadow Pro (B2B) offer, but you don't see it available directly from your Shadow Manager?

\n

This is because your account was created without a VAT number and is therefore categorized as « Particular » (Individual).

\n

Currently, it is not possible to order a Pro (B2B) offer directly from the Manager with a Particular account. However, two options are available to you to access these offers:

\n

Option 1 — Convert your account to B2B (Recommended)

\n

This is the recommended option if you intend to use Shadow for professional purposes and wish to benefit from all the B2B features available in the Manager (such as multiple purchases or VM cloning).

\n

To do this, you will need to contact Shadow Support and request the conversion of your existing account to a B2B account. Prepare the following information, as it will be necessary for the switch:

\n\n

Advantages:

\n\n

Drawback:

\n\n

Option 2 — Access Pro offers directly via our website

\n

If you need quick access to a Pro offer and the advanced B2B Manager features are not essential for you immediately, you can subscribe directly via the public page on our website.

\n

View and subscribe to a Pro offer via the following page:

\n

https://shadow.tech/pro/offers/

\n

Advantage:

\n\n

Drawbacks:

\n\n

Choose the option that best suits your immediate needs and how you intend to use your Shadow Pro.

","user_segment_ids":[]},{"id":34503278863377,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/34503278863377.json","html_url":"https://support.shadow.tech/hc/en-us/articles/34503278863377-VD-100-Communication-error","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543328888465,"created_at":"2025-04-18T14:03:07Z","updated_at":"2025-08-26T09:32:51Z","name":"VD-100 - Communication error","title":"VD-100 - Communication error","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-08-26T09:32:37Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["VD100","VD-100","VD:100"],"body":"

Issue

\n

An error occurred while communicating with our backend service, but unfortunately, we don’t have a more detailed explanation for it at the moment.

\n

Solution

\n

To resolve this issue:

\n

The VD100 error on Shadow means something went wrong when trying to connect to our service. Please check that your Shadow account is correctly set up and that you're properly assigned to it. To guide you through this, here’s a helpful article we've put together.

\n

If that doesn't solve the issue right away:

\n
    \n
  1. \nWait for 20 minutes: Allow Shadow PC to process updates or maintenance tasks.
    2. \n
  2. \nReconnect to Shadow PC: After waiting, restart your Shadow PC and attempt to connect again.
    3. \n
\n

If the issue persists after following these steps, consider checking for updates or outages on Shadow's status page or contacting Shadow support for further assistance.

","user_segment_ids":[]},{"id":34401117134481,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/34401117134481.json","html_url":"https://support.shadow.tech/hc/en-us/articles/34401117134481-Requesting-a-Datacenter-Migration-for-Your-Shadow-PC","author_id":30092349240209,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-3,"vote_count":3,"upvote_count":0,"downvote_count":3,"section_id":32543419614225,"created_at":"2025-04-15T10:04:31Z","updated_at":"2026-10-01T21:43:17Z","name":"Requesting a Datacenter Migration for Your Shadow PC","title":"Requesting a Datacenter Migration for Your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-04-15T10:05:55Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["datacenter_migration","datacenter_location","change_location_datacenter","change_datacenter"],"body":"

Introduction

\n

In most cases, your Shadow PC is automatically hosted in the datacenter that offers the best possible performance based on your location. However, under very specific circumstances, a migration to a different datacenter may be considered.

\n

Please Note:

\n\n

Important:

\n\n

If you still believe that a datacenter migration might be necessary in your case, feel free to contact our support team. We'll guide you through the next steps if applicable.

","user_segment_ids":[]},{"id":34396728953745,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/34396728953745.json","html_url":"https://support.shadow.tech/hc/en-us/articles/34396728953745-Shadow-Activation-Time-and-Subscription-Information","author_id":30092349240209,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-4,"vote_count":6,"upvote_count":1,"downvote_count":5,"section_id":32543213468561,"created_at":"2025-04-15T08:37:02Z","updated_at":"2025-05-21T12:54:06Z","name":"Shadow Activation Time and Subscription Information","title":"Shadow Activation Time and Subscription Information","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-04-15T08:38:23Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["activation_delay","Shadow_creation","payment_and_activation","how_long_to_create_shadow","creation_delay","activation_time","how_long_to_activate","receive_order","my_order_is_not_showing_up","where_is_my_subscription","just_paid_and_no_product"],"body":"

Introduction

\n

This article explains how long it takes to activate your Shadow, when your subscription starts, and how payment is handled during activation.

\n

Estimated Activation Time

\n

The average activation time is about one hour.

\n

This estimate may change based on several factors:

\n\n

We do not provide individual activation estimates.

\n

This is because activation depends on dynamic system conditions. We understand this may be frustrating and thank you for your patience.

\n

When Your Subscription Starts

\n

Your subscription starts only after your Shadow is fully activated.

\n

Before activation, your subscription is in a pending state. This means you are not being charged for service time before activation.

\n

Payment Processing During Activation

\n

Your payment will stay in a pending status until activation is complete.

\n

This ensures you receive the full value of your subscription period.

\n

Summary

\n\n

If you have more questions, please contact support or check our help center.

","user_segment_ids":[]},{"id":34294013428241,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/34294013428241.json","html_url":"https://support.shadow.tech/hc/en-us/articles/34294013428241-Windows-Activation-Issue-on-Shadow-PC","author_id":30092349240209,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":3,"upvote_count":1,"downvote_count":2,"section_id":33029634944785,"created_at":"2025-04-11T09:48:00Z","updated_at":"2026-10-10T13:15:49Z","name":"Windows Activation Issue on Shadow PC","title":"Windows Activation Issue on Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-01-20T14:26:24Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["product_already_used_on_another_device","windows_licence","activate_windows","windows_not_activated","windows_license_activation"],"body":"

Introduction

Some users have reported that Windows appears as not activated on their Shadow PC, or that their product key has already been used on another device. This can prevent full use of certain Windows features.

Workaround

You can successfully resolve it by using the methods described below.

  1. \n

    Stop your Shadow PC with the \"Shutdown\" button via the Windows menu and restart your Shadow PC.

    \n
    \n

After restarting your Shadow PC, your Windows should be activated, if it's not the case then follow the next steps.

    \n
  1. Press Windows logo key + R to open the Run dialog.
    2. \n
  2. Type slui 4 and press OK.
    3. \n
  3. Select your current country (or the nearest one) from the list, then click Next.
    4. \n

\"Image\"

    \n
  1. Go on the website: https://aka.ms/aoh\n
    2. \n
  2. Follow the different security steps and log in to your Microsoft account (or create one if needed)
    3. \n
  3. Select Activate Microsoft Product\n
    4. \n
  4. Select Windows, then Windows 11\n
    5. \n
  5. Enter the Installation ID
    6. \n
    \n
  1. When asked how many times the key has been used, respond with \"0\".
    2. \n
  2. \n

    Take a screenshot of the confirmation ID

    \n
    \n
    3. \n
  3. \n

    Type the Confirmation ID 

    \n
    \n
    4. \n

Your Windows is now activated!

Next Steps

If you are able to activate your Windows license using this method, please let us know by responding to your support ticket.

If the issue persists, contact our Support team for further assistance.

","user_segment_ids":[]},{"id":34291673584913,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/34291673584913.json","html_url":"https://support.shadow.tech/hc/en-us/articles/34291673584913-R-113-your-Shadow-was-shutting-down-when-we-tried-to-start-streaming","author_id":30092349240209,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543328888465,"created_at":"2025-04-11T08:47:14Z","updated_at":"2025-04-11T08:56:25Z","name":"R-113, your Shadow was shutting down when we tried to start streaming.","title":"R-113, your Shadow was shutting down when we tried to start streaming.","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-04-11T08:56:25Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["R113","R:113","R-113"],"body":"

Issue

\n

Error R:113 occurs when attempting to connect to Shadow PC while already shutting down.

\n

Cause

\n

This error R113 is triggered when Shadow VM was shutting down at renderer startup.

\n

Solution

\n

To resolve this error, wait a few minutes and click Start to connect to your Shadow with this device again.

\n

Please contact the support if the issue remains.

\n

Contact Support

\n

If Error R-113 persists and you already tried reconnecting, contact our Support team for assistance.

","user_segment_ids":[]},{"id":34234410624785,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/34234410624785.json","html_url":"https://support.shadow.tech/hc/en-us/articles/34234410624785-V-201-Shadow-timeout-error","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":2,"upvote_count":0,"downvote_count":2,"section_id":32543328888465,"created_at":"2025-04-09T13:19:49Z","updated_at":"2026-10-19T22:09:49Z","name":"V-201 - Shadow timeout error","title":"V-201 - Shadow timeout error","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-03T10:18:46Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["v201","v-201"],"body":"

Issue

The launcher timed out while waiting to connect to Shadow PC, causing the V201 error.

Cause

This error V-201 typically occurs when your Shadow PC is temporarily unavailable. Common triggers include recent changes to the Windows environment, such as system updates or maintenance tasks.

Solution

To resolve this issue:

    \n
  1. \nPower off your Shadow PC: Use the Shadow app to shut down your Shadow PC.
    2. \n
  2. \nWait for 20 minutes: Allow Shadow PC to process updates or maintenance tasks.
    3. \n
  3. \nReconnect to Shadow PC: After waiting, restart your Shadow PC and attempt to connect again.
    4. \n

If the issue persists after following these steps, consider checking for updates or outages on Shadow's status page or contacting Shadow support for further assistance.

","user_segment_ids":[]},{"id":34223072078353,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/34223072078353.json","html_url":"https://support.shadow.tech/hc/en-us/articles/34223072078353-How-to-factory-reset-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":32543355645713,"created_at":"2025-04-09T08:35:51Z","updated_at":"2025-04-09T08:37:13Z","name":"How to factory reset your Shadow PC","title":"How to factory reset your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-04-09T08:35:55Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":["01JRCV0BP09CMYDBK79P00V7MP","01JRCV0NWENJN2YD3SDPPXXE6X","01JRCV1E3VM9EC0RGFF2TZ27K0","01JRCV1H6R1J3PHXPX1BN1FDXW"],"label_names":[],"body":"

Looking to refresh Shadow PC and start over? You can factory reset Shadow PC from your account page. A reset can help resolve technical issues or remove malware and takes about 30 minutes to complete.

\n
\n
\n

Warning: A factory reset will permanently delete all of the data on your primary (C:) drive. Back up your data before resetting Shadow PC. If you have additional storage, the secondary (D:) drive will remain intact.

\n
\n
\n
    \n
  1. \n

    Log in to your account page.

    \n
    2. \n
  2. \n

    Under Shadow PC, click All my PCs.

    \n
    3. \n
  3. \n

    Select the Shadow PC you'd like to reset.

    \n
    4. \n
  4. \n

    Click Settings  → Reset this PC.

    \n
    5. \n
  5. \n

    Type \"RESET\" as instructed in the pop-up window, then click Continue.

    \n
    6. \n
  6. \n

    Choose the new Shadow PC's configuration, language, and keyboard settings.

    \n
    7. \n
  7. \n

    Click \"Reset my VM\".​

    \n
    8. \n
\n

Wait at least 30 minutes before starting your Shadow PC to avoid interrupting the process.

\n

Related questions

\n
\n
\n

What should I do if Shadow PC will not start after 30 minutes?

\n
\n
\n

Wait an additional 30 minutes, for a total of 1 hour. If Shadow PC still doesn't start, contact Support.

\n
\n
\n
\n
\n

Can I reset Shadow PC from the Windows System settings?

\n
\n
\n

No. If you've reset Shadow PC from the System settings on Windows, you'll have to reset Shadow PC again. Reset Shadow PC from your account page or contact Support. The reset button from the account page will reinstall the components necessary to connect you to your Shadow PC.

\n
\n
","user_segment_ids":[]},{"id":34200369967633,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/34200369967633.json","html_url":"https://support.shadow.tech/hc/en-us/articles/34200369967633-How-to-Add-or-Remove-Storage-on-Your-Shadow-PC","author_id":30092349240209,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":32543355645713,"created_at":"2025-04-08T13:52:25Z","updated_at":"2025-04-08T13:53:31Z","name":"How to Add or Remove Storage on Your Shadow PC","title":"How to Add or Remove Storage on Your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-04-08T13:52:31Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":["01JRATBNB5MHZ4GHQYSAPRPF57","01JRATBZ1J3WNHT42M9VZK1HNE","01JRATC6CWK3MQHVN3RR412Q3F","01JRATCDVGQF5WFNY0REV8Y7HW"],"label_names":["storage","downgrade storage","shadow pc storage","shadow storage","update storage","upgrade storage"],"body":"

Introduction

\n

You can manage your Shadow PC storage directly from your account page. Extra storage will appear as a secondary drive (D:) on your Shadow PC.

\n
\n⚠️ Important: Removing storage will delete all content on the D: drive. Please back up your data and shut down your Shadow PC before making any changes.
\n
\n

Add or Remove Storage

\n
    \n
  1. Log in to your Shadow account page.
    2. \n
  2. Go to All my PCs under the Shadow PC section.
    3. \n
  3. Select the PC you want to modify.
    4. \n
  4. Click Settings → Configuration.
    5. \n
  5. Use the slider to set the total amount of additional storage you want.
    6. \n
  6. Complete your order and proceed with the payment.
    7. \n
\n

💡 Note: The slider adjusts the total amount of extra storage, not just what you're adding or removing.

\n
\n

Available Storage Options

\n\n
\n

Billing

\n\n
\n

Removing Storage

\n\n
\n

Alternatives: External Storage Options

\n

Cloud Storage

\n\n

USB Drives / External Hard Drives

\n\n
\n

Troubleshooting: USB Devices Not Detected

\n\n
\n

How to Back Up Your Data

\n","user_segment_ids":[]},{"id":34079977482257,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/34079977482257.json","html_url":"https://support.shadow.tech/hc/en-us/articles/34079977482257-L-111-Shadow-timeout-error","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":32543328888465,"created_at":"2025-04-04T08:22:06Z","updated_at":"2026-11-02T20:06:12Z","name":"L-111 - Shadow timeout error","title":"L-111 - Shadow timeout error","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-04-04T09:21:56Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":["01JR01N40XRX88DVVKK399NVSZ","01JR01N8135QFYB26MY49YE5E7"],"label_names":["L111","L-111"],"body":"

Issue

\n

The launcher timed out while waiting to connect to Shadow PC, causing the L111 error

\n

Cause

\n

This L-111 error typically occurs when your Shadow PC is temporarily unavailable. Common triggers include recent changes to the Windows environment, such as system updates or maintenance tasks.

\n

Solution

\n

To resolve this issue:

\n
    \n
  1. \nPower off your Shadow PC: Use the Shadow app to shut down your Shadow PC.
    2. \n
  2. \nWait for 20 minutes: Allow Shadow PC to process updates or maintenance tasks.
    3. \n
  3. \nReconnect to Shadow PC: After waiting, restart your Shadow PC and attempt to connect again.
    4. \n
\n

If the issue persists after following these steps, consider checking for updates or outages on Shadow's status page or contacting Shadow support for further assistance.

","user_segment_ids":[]},{"id":33870362998801,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33870362998801.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33870362998801-R-600s-700-Try-to-start-again-in-a-few-minutes","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":2,"upvote_count":0,"downvote_count":2,"section_id":32543328888465,"created_at":"2025-03-28T09:38:43Z","updated_at":"2025-11-20T16:10:55Z","name":"R-600s / 700 - Try to start again in a few minutes","title":"R-600s / 700 - Try to start again in a few minutes","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-05-08T19:33:39Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":["R-600","R-601","R-602","R-604","R-606","R-609","R-610","R-612","R-616","R-618","R-620","R-623","R-625","R-626","R-627","R-631","R-633","R-603","R-605","R-607","R-608","R-611","R-613","R-615","R-617","R-619","R-621","R-624","R-628","R-629","R-630","R-632","R-700","R617","R628","R700","R604","R615"],"body":"

If the Shadow launcher cannot connect and start the video stream, an error code will be displayed. Errors ranging from R-600 to R-700 (R-600, R-601, R-602, R-603, R-604, R-605, R-606, R-607, R-608, R-609, R-610, R-611, R-612, R-613, R-614, R-615, R-616, R-617, R-618, R-619, R-620, R-621, R-622, R-623, R-624, R-625, R-626, R-627, R-628, R-629, R-630, R-631, R-632, R-633 or R-700) indicate connection or display-related issues. This guide provides step-by-step solutions to troubleshoot and resolve these errors, including Safe Mode activation  or resetting settings. If the issue persists, you can contact Shadow Support and send logs to help diagnose the problem.

\n

Step 1: Try the Display Safe Mode

\n

Sometimes, this issue can be related to the display settings.

\n

Here's how you can try the Display Safe Mode:

\n\n

Step 2: Reset Settings and Then Use Display Safe Mode

\n\n

After the reset is complete, go back and try again to launch Shadow with Display Safe Mode by clicking the screen button.

\n

 

\n

Step 3: Contact Shadow Support and Send Logs

\n

If Shadow still displays the error message after following the previous steps, please get in touch with our support team.
Please consider sending logs to the support team to aid in diagnosing the problem effectively.

","user_segment_ids":[]},{"id":33669015510929,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33669015510929.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33669015510929-How-to-connect-a-USB-device-to-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663643096337,"created_at":"2025-03-21T11:56:19Z","updated_at":"2025-03-24T15:32:42Z","name":"How to connect a USB device to Shadow PC","title":"How to connect a USB device to Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-24T15:32:31Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":[],"body":"

Shadow PC allows you to connect a wide range of USB devices, from basic peripherals like mice and keyboards to high-performance accessories such as racing wheels, VR headsets, and capture cards. This guide will walk you through the different connection methods available—Plug and Play for standard devices and USB Peripherals for more advanced hardware—ensuring your devices function properly on Shadow PC. Whether you’re setting up a controller or troubleshooting a missing device, follow these steps to get started.

\n

Use Plug and Play

\n

Plug and Play (PnP) is a technology that allows a computer system to automatically detect and configure hardware components. This means some USB devices, like mice and keyboards, can be used as soon as they're plugged in.
Additional configuration may be required for microphones or controllers.

\n

If your device isn't working, install USB Peripherals drivers and forward the device to Shadow PC.

\n

Install USB Peripherals drivers

\n

USB Peripherals will require you to install additional drivers from Shadow. When the drivers are installed, you can forward your USB devices to Shadow PC using a technology called USB redirection. These drivers can improve detection or compatibility issues.

\n
\n
\nNote: USB Peripherals is available on Windows, macOS, and Ubuntu operating systems. Your computer will need to restart after installing USB drivers.
\n
\n
    \n
  1. \n

    Open the Shadow PC launcher.

    \n
    2. \n
  2. \n

    Click Settings → Controllers & USB.

    \n
    3. \n
  3. \n

    Under Use my USB devices on my Shadow, click Install drivers.​

    \n
    4. \n
  4. \n

    Allow Shadow PC to install the USB drivers bundle. Finish installing the drivers in the installation window.

    \n
    5. \n
  5. \n

    Restart your local computer.

    \n
    \n
    \n

    Note: Shadow PC may need additional permissions on macOS.

    \n

    If the drivers refuse to install or your USB device is disconnected, open the Apple Menu, then go to System Preferences → Security and Privacy → General, and click Allow at the bottom right of the new window.

    \n
    \n
    \n
    6. \n
  6. \n

    Turn on your computer and start Shadow PC.

    \n
    7. \n
  7. \n

    Open the Quick Menu.

    \n
    \n
    \n
    \n

    To open the Quick Menu, start Shadow PC and click the Shadow PC icon  at the top of the screen.

    \n

    If you can't see the icon, the Quick Menu is disabled or incompatible with this device. Try using keyboard shortcuts to use Quick Menu commands.

    \n

    Learn more about the Quick Menu.

    \n
    \n
    \n
    \n
    8. \n
  8. \n

    In Controllers & USB , check the box next to the device you want to forward to Shadow PC.

    \n
    9. \n
\n

Related questions

\n
\n
\n

I can't see my device in the Quick Menu

\n
\n
\n

If you've already installed the USB drivers , we recommend trying the solutions below:

\n
    \n
  1. \n

    Plug your device into a USB 3.0 port.

    \n
    2. \n
  2. \n

    Use an Ethernet cable. Ethernet cables are more stable and in most cases yield faster upload speeds. If you don't have an Ethernet port on your device, prefer to use a 5GHz WiFi connection.

    \n
    3. \n
  3. \n

    See if your device manufacturer has additional drivers you need to install

    \n
    4. \n
  4. \n

    Shut down Shadow PC from the  Start menu, Quick Menu, or the Help  section of the Shadow PC launcher.

    \n
    5. \n
  5. \n

    Restart your computer.

    \n
    6. \n
  6. \n

    Uninstall and reinstall the USB drivers. In Settings , go to → Controllers & USB → Uninstall drivers. Restart your computer to install the USB drivers again.

    \n
    7. \n
  7. \n

    Reset Shadow PC's settings in the General tab.

    \n
    8. \n
  8. \n

    Make sure the device is compatible with the Windows operating system installed on your Shadow PC.

    \n
    9. \n
\n
\n
\n
\n
\n

My device is enabled in the Quick Menu. Why isn't it working?

\n
\n
\n

Some USB devices require large data transfers in order to work properly. To sustain the device, Shadow PC needs a fast upload speed, sometimes as high as 100Mb/s, and a low latency internet connection, with no packet loss.

\n

This is especially true for devices that require:

\n\n

Test your connection for signs of slow upload speeds, high latency, and packet loss.

\n
\n
\n
\n
\n

I can't check the box to forward my device from the Quick Menu

\n
\n
\n

The drivers may not have been installed properly or they are out of date. Uninstall and reinstall the USB drivers.

\n

In Settings, go to → Controllers & USB → Uninstall drivers. Restart your computer to install the USB drivers again.

\n
\n
\n
\n
\n

Why did my device disappear from the Quick Menu?

\n
\n
\n

The USB drivers may not recognize the device anymore and the device needs to be re-added.

\n

To reconnect the device:

\n
    \n
  1. \n

    Shut down Shadow PC from the Start menu, Quick Menu, or the Help  section of the Shadow PC launcher.

    \n
    2. \n
  2. \n

    Unplug the USB device from your local computer.

    \n
    3. \n
  3. \n

    Reconnect the device to the computer.

    \n
    4. \n
  4. \n

    In the Shadow PC launcher, go to Settings  → Controllers & USB, then click Clear redirected devices list.

    \n
    5. \n
\n
\n
\n
\n
\n

My device disconnected from Shadow PC while I was using it

\n
\n
\n

Over time, your local internet connection may encounter an issue and disconnect from your USB device. This is a possible sign of low upload speeds, high latency, or packet loss. A slow upload speed can become a bottleneck, causing delays, buffering, or even disconnections.

\n

Test your connection for signs of slow upload speeds, high latency, and packet loss.

\n
\n
\n
\n
\n

Can I use my USB device on Shadow PC and my local computer at the same time?

\n
\n
\n

You can use your device on your local computer as long as it is not forwarded to Shadow PC. Once the device is forwarded, it will be redirected, and the device cannot be used outside of Shadow PC until the stream is closed or Shadow PC is shut down.

\n
\n
","user_segment_ids":[]},{"id":33668981194385,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33668981194385.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33668981194385-How-to-Improve-Your-Experience-on-Shadow","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663643096337,"created_at":"2025-03-21T11:53:39Z","updated_at":"2025-08-26T12:23:02Z","name":"How to Improve Your Experience on Shadow","title":"How to Improve Your Experience on Shadow","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-21T11:53:39Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":[],"body":"

Introduction

\n

Your Shadow's settings, your connection, and your device all play a key role in your experience on Shadow. With just a few settings, you can improve your experience on Shadow until it's configured to your satisfaction.

\n

Internet Requirements

\n

Download speeds, upload speeds, and latency can affect your Shadow's stream, including resolution, sound, and input lag. For the best experience, ensure your connection meets the following requirements:

\n\n

Resolutions higher than 1080p require even faster download speeds, up to 40Mb/s for 4k.

\n

Troubleshooting Internet Connection Issues

\n

If you're experiencing issues, try the following:

\n
    \n
  1. Change Shadow's Allocated Bandwidth: Set it to 10Mb/s less than your current internet speed
    2. \n
  2. Disconnect devices on your connection to reserve bandwidth for Shadow
    3. \n
  3. Try a different connection, such as Ethernet or 5GHz WiFi
    4. \n
\n

Resolution and Framerate

\n

If Shadow's resolution settings are not configured correctly, this can cause issues such as lag, poor image quality, or error messages. To resolve these issues:

\n
    \n
  1. Change Shadow's Resolution: Use the Quick Menu to adjust the resolution and refresh rate
    2. \n
  2. Update the Graphics Drivers: Install the latest NVIDIA graphics drivers for improved performance
    3. \n
\n

USB or Bluetooth Devices

\n

Shadow is compatible with most keyboards and mice. For help connecting a USB device, see our article on connecting a USB device to Shadow.

\n

For more bandwidth-heavy devices like webcams, microphones, racing wheels, and gamepads, ensure your upload speed is up to 100Mb/s.

\n

To use a Bluetooth device, pair it with your local computer, phone, or tablet.

\n

Troubleshooting Device Connection Issues

\n

If you're experiencing issues connecting devices to Shadow, try the following:

\n","user_segment_ids":[]},{"id":33668866959377,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33668866959377.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33668866959377-Drag-and-Drop-between-your-local-PC-and-your-Shadow-PC","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663643096337,"created_at":"2025-03-21T11:51:06Z","updated_at":"2025-08-26T12:22:25Z","name":"Drag-and-Drop between your local PC and your Shadow PC","title":"Drag-and-Drop between your local PC and your Shadow PC","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-21T11:51:06Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":[],"body":"

Drag & Drop is our first real-time file transfer feature.
With this option, you have the possibility to Drag and Drop your file(s) or folder(s) from your Local PC to your Shadow PC.

\n

One or several file(s), of any type and size, can be transferred in a single drag-and-drop operation.
Transfer speed will depend on your connection.
All transfers will end up in your user folder's \"Downloads\" folder on your Shadow PC's \"C:\\\" drive.

\n

It is not possible to drop your file(s) on the exact location of your cursor for now. They will automatically end up in the “Downloads” folder.

\n

How to use the Drag-and-Drop feature?

\n
    \n
  1. \n

    Select and click your file(s) on your Local PC.

    \n
    2. \n
  2. \n

    Drag them to your Shadow PC window and drop them.

    \n
    3. \n
  3. \n

    The transfer starts and a notification will appear at the top of your screen.

    \n
    4. \n
  4. \n

    Another notification will inform you of the transfer completion or failure.

    \n
    5. \n
  5. \n

    You can find the transferred file(s) in the \"Downloads\" folder of your user folder, located on the \"C:\\\" drive of your Shadow PC.

    \n
    6. \n
","user_segment_ids":[]},{"id":33668670999313,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33668670999313.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33668670999313-How-do-I-manage-all-my-Shadow-PCs","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663607158673,"created_at":"2025-03-21T11:45:41Z","updated_at":"2025-06-20T09:16:27Z","name":"How do I manage all my Shadow PCs?","title":"How do I manage all my Shadow PCs?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-06-20T09:16:08Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":["01JY4538VZM9928T8CE87PTYN0"],"label_names":["Pro"],"body":"
\n For pro\n
\n\n

Introduction

\n

Managing multiple Shadow PCs is easy with the Shadow Manager. Whether you need to view system details, add storage, assign users, or even reset a PC, everything is accessible from a centralized interface. This guide walks you through the essential management tasks, helping you optimize your Shadow PCs for your specific needs.

\n

View information related to a Shadow PC

\n

In the \"PC\" tab of your Shadow Manager, when you click on one of your Shadow PCs, a side menu will open on the right side of your screen for you to manage the PC. Here is what it contains:

\n\n

Subscribe to a new Shadow PC

\n
    \n
  1. \n

    Click on the create your first Shadow PC button.

    \n
    2. \n
  2. \n

    Choose the configuration that you want.

    \n
    3. \n
  3. \n

    Add extra storage for this Shadow PC if needed. You can see the monthly price of your Shadow PC on the right.

    \n
    4. \n
  4. \n

    Click \"Order\".

    \n
    5. \n
  5. \n

    Fill in your payment method.

    \n
    6. \n
\n

Adding additional storage to a Shadow PC

\n
    \n
  1. \n

    Click on the Shadow PC to which you want to add storage. A menu opens on the right side of your screen.

    \n
    2. \n
  2. \n

    Click on the Configuration button. You will be redirected to the shop where you can select how much storage you want to add.

    \n
    3. \n
\n

Assign or Unassign a Shadow PC

\n

Assign a user:

\n
    \n
  1. \n

    Click on the corresponding Shadow PC.

    \n
    2. \n
  2. \n

    The drop-down menu opens and you can assign one of your users directly here.

    \n
    3. \n
\n

Unassign:

\n
    \n
  1. \n

    Click on the corresponding Shadow PC.

    \n
    2. \n
  2. \n

    The drop-down menu opens. At the bottom of the menu, click the \"Remove Access\" button which appears if the Shadow PC has already been assigned to one of your users.

    \n
    3. \n
\n
\n
\n

Warning: you can't remove access to one of your users if the Shadow PC is currently running.

\n
\n
\n

Factory reset a Shadow PC

\n

Doing a factory reset will remove all data and programs from a Shadow PC.

\n
    \n
  1. \n

    Click on the Shadow PC you want to reset. A menu opens on the right side of your screen.

    \n
    2. \n
  2. \n

    Click on the button with 3 dots at the top right of the menu.

    \n
    3. \n
  3. \n

    Click on \"Reset this PC\".

    \n
    4. \n
  4. \n

    A security pop-up will open, follow the instructions.

    \n
    5. \n
  5. \n

    Choose the type of configuration you want.

    \n
    6. \n
  6. \n

    Choose the language of Windows.

    \n
    7. \n
  7. \n

    Choose your keyboard language. Your Shadow PC is now ready!

    \n
    8. \n
\n

Delete a Shadow PC

\n
    \n
  1. \n

    Click on the Shadow PC you want to delete. A menu will open on the right side of your screen.

    \n
    2. \n
  2. \n

    Click on the 3 dots button at the top right of the menu.

    \n
    3. \n
  3. \n

    Click on \"Delete\"

    \n
    4. \n
\n

Rename a Shadow PC

\n
    \n
  1. \n

    Click on the Shadow PC you want to rename.

    \n
    2. \n
  2. \n

    A menu opens on the right side of your screen. Click on the 3 vertical dots at the top right of this menu.

    \n
    3. \n
  3. \n

    Click on \"Rename this PC\".

    \n

    A new pop-up window opens, from which you can give your Shadow PC a new name.

    \n
    \n
    \n

    Special characters (such as @, #, $, %,) cannot be used to name a Shadow PC.
    The name of your Shadow PC must contain at least 3 characters.

    \n
    \n
    \n
    4. \n
  4. \n

    Click \"Confirm\" to rename your Shadow PC.

    \n
    5. \n
\n

Manage Shadow PC tags

\n
    \n
  1. \n

    Click on the Shadow PC of your choice.

    \n
    2. \n
  2. \n

    A menu opens on the right side of your screen. Click on the 3 vertical dots at the top right of this menu.

    \n
    3. \n
  3. \n

    Click on \"Manage tags\".

    \n
    4. \n
  4. \n

    A new pop-up window opens, from which you can:

    \n
      \n
    1. \n

      View tags associated with your Shadow PC by looking below the search bar. 

      \n
      2. \n
    2. \n

      Create a new tag by entering the tag name and clicking on the \"Create\" button.
      New tags are automatically assigned to the Shadow PC you are currently managing.

      \n
      \n
      \n

      \"\"Special characters (such as @, #, $, %,) cannot be used to tag a Shadow PC.
      A tag must contain at least 3 characters.

      \n
      \n
      \n
      3. \n
    3. \n

      Assign one or several tags to your Shadow PC by searching for an existing tag via search bar

      \n
      4. \n
    4. \n

      Delete one or several tags associated with your Shadow PC by clicking on the cross  linked to the tag(s) of your choice

      \n
      5. \n
    \n
    5. \n
  5. \n

    Click on \"Confirm\" to validate the tags associated with your Shadow PC.

    \n
    6. \n
","user_segment_ids":[]},{"id":33668494923409,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33668494923409.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33668494923409-Who-are-my-contacts-at-Shadow-and-how-do-I-contact-them","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663607158673,"created_at":"2025-03-21T11:38:34Z","updated_at":"2025-06-20T09:15:44Z","name":"Who are my contacts at Shadow and how do I contact them?","title":"Who are my contacts at Shadow and how do I contact them?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-06-20T09:15:33Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":[],"body":"
\n For pro\n
\n\n
\n
\n
\n
\n
\n

For any commercial request, technical questions or problems

\n

You can contact our support team directly via our form.

\n

Please specify the email address assigned to the Shadow account if you have one when creating a ticket.

\n
\n
\n
\n
\n
\n
\n
 
\n
","user_segment_ids":[]},{"id":33668313995025,"url":"https://shadow.zendesk.com/api/v2/help_center/en-us/articles/33668313995025.json","html_url":"https://support.shadow.tech/hc/en-us/articles/33668313995025-How-to-Use-the-Settings-on-the-Shadow-PC-Launcher","author_id":30398738409873,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":33663614321937,"created_at":"2025-03-21T11:35:09Z","updated_at":"2025-08-26T12:22:02Z","name":"How to Use the Settings on the Shadow PC Launcher","title":"How to Use the Settings on the Shadow PC Launcher","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-08-26T12:22:02Z","user_segment_id":null,"permission_group_id":30197581964433,"content_tag_ids":[],"label_names":[],"body":"

Introduction

\n

Shadow PC is designed to work seamlessly out of the box, but adjusting the settings can help you customize your experience and improve performance. The Shadow PC launcher offers various options to optimize video quality, reduce latency, enhance audio, and manage connected devices. This guide walks you through each setting, helping you fine-tune Shadow PC to your needs.

\n

Launcher Settings Overview

\n

General

\n

Settings that impact the Shadow PC launcher and Quick Menu.

\n

Turn off my Shadow when closing the stream

\n

Have Shadow PC and Windows shut down whenever you close the application window.

\n

If this setting is turned off, Windows will automatically shut down after an extended period of time.

\n

Language

\n

This setting changes the Shadow PC launcher language.

\n

Advanced Settings

\n\n

Video & Display

\n

Change how Shadow PC starts the stream and control the streaming quality. For help configuring the resolution, use the automatic resolution in the Quick Menu or set a custom resolution.

\n

Streaming window mode at start

\n

Choose whether Shadow should stream in full screen or windowed mode after you click Start.

\n

Advanced Settings

\n

High Efficiency Video Coding (H.265)

\n

A video compression standard designed to deliver higher-quality videos with a reduced file size. Learn more about High Efficiency Video Coding (H.265).

\n

Color Enhancement (4:4:4)

\n

Have Shadow stream more colors using 4:4:4 technology.

\n

Limited frame rate

\n

Allows you to lower the maximum frame rate allowed to stream.

\n

This setting can be helpful on low-end configurations, but it may not solve issues caused by slow or unstable internet connections. You can choose from unlimited, 60, or 50 frames per second.

\n

Audio

\n

The audio quality set to \"Regular\" by default, but you can change this setting to \"High\" for lossless sound quality. Learn more about the audio quality setting.

\n

Controllers & USB

\n

Connect your game controllers and USB devices to Shadow PC.

\n

Controllers

\n

Lists the controllers Shadow PC has detected. Also includes an option to enable \"Gamepad as mouse\". Learn more about connecting a controller.

\n

Use my USB devices on my Shadow

\n

Install or uninstall drivers to use USB devices on Shadow PC as if they were physically connected. Installing drivers helps Shadow PC support more functions with USB forwarding.

\n

Uninstall and reinstall the drivers if your USB devices are malfunctioning or missing on Shadow PC.

\n

📝 USB forwarding is possible only after the drivers have been installed.

\n

Network

\n

Adjust network settings. These settings can directly affect latency.

\n

Bitrate

\n

Your bit rate is the maximum amount of data that can be transferred using your internet connection. Learn how the bit rate impacts latency.

\n

Advanced Settings

\n","user_segment_ids":[]}],"sort_by":"position","sort_order":"asc"}