{"translations":[{"id":34503336536081,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/34503278863377/translations/fr","html_url":"https://support.shadow.tech/hc/fr/articles/34503278863377","source_id":34503278863377,"source_type":"Article","locale":"fr","title":"VD-100 - Erreur communication","body":"

Problème

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Une erreur est survenue lors de la communication avec notre service backend, mais malheureusement nous n'avons pas d'explication plus détaillée à vous fournir pour le moment.

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Solution

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L’erreur VD100 sur Shadow signifie qu’un problème est survenu lors de la tentative de connexion à notre service. Veuillez vérifier que votre compte Shadow est correctement configuré et que vous y êtes bien assigné. Pour vous accompagner dans cette démarche, nous avons rédigé un article utile.

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Si cela ne résout pas immédiatement le problème :

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    \n
  1. \nAttendez 20 minutes : Cela permet à Shadow PC de terminer d'éventuelles mises à jour ou opérations de maintenance.
    2. \n
  2. \nReconnectez-vous à Shadow PC : Après l’attente, redémarrez votre Shadow PC et essayez de vous reconnecter.
    3. \n
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Si le problème persiste après ces étapes, pensez à vérifier les mises à jour ou interruptions de service sur la page de statut de Shadow ou à contacter le support Shadow pour obtenir de l’aide.

","outdated":false,"draft":false,"hidden":false,"created_at":"2025-04-18T14:04:07Z","updated_at":"2025-08-26T09:32:51Z","updated_by_id":30092349240209,"created_by_id":30398738409873},{"id":34503247776401,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/34503278863377/translations/en-us","html_url":"https://support.shadow.tech/hc/en-us/articles/34503278863377","source_id":34503278863377,"source_type":"Article","locale":"en-us","title":"VD-100 - Communication error","body":"

Issue

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An error occurred while communicating with our backend service, but unfortunately, we don’t have a more detailed explanation for it at the moment.

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Solution

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To resolve this issue:

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The VD100 error on Shadow means something went wrong when trying to connect to our service. Please check that your Shadow account is correctly set up and that you're properly assigned to it. To guide you through this, here’s a helpful article we've put together.

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If that doesn't solve the issue right away:

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    \n
  1. \nWait for 20 minutes: Allow Shadow PC to process updates or maintenance tasks.
    2. \n
  2. \nReconnect to Shadow PC: After waiting, restart your Shadow PC and attempt to connect again.
    3. \n
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If the issue persists after following these steps, consider checking for updates or outages on Shadow's status page or contacting Shadow support for further assistance.

","outdated":false,"draft":false,"hidden":false,"created_at":"2025-04-18T14:03:07Z","updated_at":"2025-08-26T09:32:37Z","updated_by_id":30092349240209,"created_by_id":30398738409873}],"page":1,"previous_page":null,"next_page":null,"per_page":100,"page_count":1,"count":2}