{"translations":[{"id":34200410442641,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/34200369967633/translations/fr","html_url":"https://support.shadow.tech/hc/fr/articles/34200369967633","source_id":34200369967633,"source_type":"Article","locale":"fr","title":"Comment ajouter ou supprimer du stockage sur Shadow PC","body":"<h2 id=\"h_01JRATTM4CHY6448BY8F7X2RAK\">Introduction</h2>\n<p>Vous pouvez modifier votre espace de stockage Shadow PC directement depuis votre <a href=\"https://account.shadow.tech\" target=\"_blank\" rel=\"noopener noreferrer\">page de compte</a>. Le stockage supplémentaire est ajouté comme <strong>lecteur secondaire (D:)</strong> sur votre Shadow PC.</p>\n<blockquote>\n<strong>⚠️ Important :</strong> La suppression de stockage effacera le contenu du lecteur D:. Sauvegardez vos données et éteignez votre Shadow PC avant toute modification.</blockquote>\n<hr>\n<h2 id=\"h_01JRATTM4CJBY5XCH0MVPPCZ0F\">Ajouter ou supprimer du stockage</h2>\n<ol>\n<li>Connectez-vous à votre <a href=\"https://account.shadow.tech\" target=\"_blank\" rel=\"noopener noreferrer\">page de compte Shadow</a>.</li>\n<li>Accédez à <strong>Tous mes PC</strong> dans la section <strong>Shadow PC</strong>.</li>\n<li>Sélectionnez le PC concerné.</li>\n<li>Cliquez sur <strong>Paramètres → Configuration</strong>.</li>\n<li>Utilisez le <strong>curseur</strong> pour définir la capacité totale de stockage supplémentaire souhaitée.</li>\n<li>Finalisez votre commande et procédez au paiement.</li>\n</ol>\n<p><strong>💡 Note :</strong> Le curseur ajuste <u>la quantité totale de stockage supplémentaire</u>, pas l’augmentation ou la réduction spécifique.</p>\n<hr>\n<h2 id=\"h_01JRATTM4DYE4F91R874BNNYN9\">Limites de stockage disponibles</h2>\n<ul>\n<li>Stockage maximum : <strong>5 To</strong>\n</li>\n<li>Ajout possible par incréments de : <strong>256 Go</strong>\n</li>\n<li>Selon la disponibilité</li>\n</ul>\n<hr>\n<h2 id=\"h_01JRATTM4DW5EYBTNBW95W2T1E\">Facturation</h2>\n<ul>\n<li>Le paiement est <strong>immédiat</strong> lors de l’ajout de stockage.</li>\n<li>Facturation au <strong>prorata</strong> pour le reste du mois en cours.</li>\n<li>Facturation complète à partir de la prochaine échéance.</li>\n</ul>\n<hr>\n<h2 id=\"h_01JRATTM4DDR16542XW0R8MKZC\">Suppression de stockage</h2>\n<ul>\n<li>Le stockage peut être supprimé <strong>à tout moment</strong> depuis votre compte.</li>\n<li>Il sera supprimé <strong>à la date de renouvellement de l’abonnement</strong>.</li>\n<li>\n<strong>📌 Sauvegardez</strong> vos données sur un autre support avant suppression.</li>\n</ul>\n<hr>\n<h2 id=\"h_01JRATTM4D4Z084C18J6Z937WJ\">Alternatives : Stockage externe</h2>\n<h3 id=\"h_01JRATTM4D910SBCBAA1S7QDCA\">Stockage cloud</h3>\n<ul>\n<li>Compatible avec <strong>Shadow Drive</strong> et autres services cloud.</li>\n</ul>\n<h3 id=\"h_01JRATTM4EZXZTTTQF425CC7ZS\">Clés USB / disques externes</h3>\n<ul>\n<li>Connexion possible via <strong>transfert USB</strong>.</li>\n<li>\n<strong>Usage recommandé :</strong> transfert de fichiers uniquement (latence non adaptée à un usage intensif).</li>\n</ul>\n<hr>\n<h2 id=\"h_01JRATTM4FT3MF09TCYHRHXMDG\">Dépannage : périphériques USB non détectés</h2>\n<ul>\n<li>Assurez-vous d’utiliser la fonction <strong>transfert USB</strong>.</li>\n<li>Une <strong>connexion stable</strong> est nécessaire.</li>\n<li>Consultez notre <a href=\"https://help.shadow.tech/hc/fr/articles/...\" target=\"_blank\" rel=\"noopener noreferrer\">guide USB</a> pour plus d’aide.</li>\n</ul>\n<hr>\n<h2 id=\"h_01JRATTM4F4MM364Y1CXE21418\">Sauvegarder vos données</h2>\n<ul>\n<li>Utilisez un service de <strong>stockage cloud</strong> (ex. : Shadow Drive).</li>\n<li>Ou connectez un <strong>périphérique USB</strong> pour transférer vos fichiers.</li>\n</ul>","outdated":false,"draft":false,"hidden":false,"created_at":"2025-04-08T13:53:29Z","updated_at":"2025-04-08T13:53:31Z","updated_by_id":30092349240209,"created_by_id":30092349240209},{"id":34200369969041,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/34200369967633/translations/en-us","html_url":"https://support.shadow.tech/hc/en-us/articles/34200369967633","source_id":34200369967633,"source_type":"Article","locale":"en-us","title":"How to Add or Remove Storage on Your Shadow PC","body":"<h1 id=\"h_01JRATJ3CFSESCZM3BMM15AT5S\">Introduction</h1>\n<p>You can manage your Shadow PC storage directly from your <a href=\"https://eu.shadow.tech/account/account\" target=\"_blank\" rel=\"noopener noreferrer\">account page</a>. Extra storage will appear as a <strong>secondary drive (D:)</strong> on your Shadow PC.</p>\n<blockquote>\n<strong>⚠️ Important:</strong> Removing storage will delete all content on the D: drive. Please back up your data and shut down your Shadow PC before making any changes.</blockquote>\n<hr>\n<h2 id=\"h_01JRATJ3CG3SW6AXB13S0SZA4B\">Add or Remove Storage</h2>\n<ol>\n<li>Log in to your <a href=\"https://account.shadow.tech\" target=\"_blank\" rel=\"noopener noreferrer\">Shadow account page</a>.</li>\n<li>Go to <strong>All my PCs</strong> under the <strong>Shadow PC</strong> section.</li>\n<li>Select the PC you want to modify.</li>\n<li>Click <strong>Settings → Configuration</strong>.</li>\n<li>Use the <strong>slider</strong> to set the total amount of additional storage you want.</li>\n<li>Complete your order and proceed with the payment.</li>\n</ol>\n<p><strong>💡 Note:</strong> The slider adjusts the <u>total amount of extra storage</u>, not just what you're adding or removing.</p>\n<hr>\n<h2 id=\"h_01JRATJ3CGESKA5J884F2D6239\">Available Storage Options</h2>\n<ul>\n<li>Maximum storage: <strong>Up to 5 TB</strong>\n</li>\n<li>Added in increments of: <strong>256 GB</strong>\n</li>\n<li>Based on availability</li>\n</ul>\n<hr>\n<h2 id=\"h_01JRATJ3CGKZBXKZZ22DCW6E9N\">Billing</h2>\n<ul>\n<li>Storage additions are <strong>charged immediately</strong>.</li>\n<li>The first charge is <strong>prorated</strong> for the remaining days of the current billing cycle.</li>\n<li>Full billing will begin on your next invoice.</li>\n</ul>\n<hr>\n<h2 id=\"h_01JRATJ3CGVZDNQ628JZR1JQ6J\">Removing Storage</h2>\n<ul>\n<li>You can remove storage <strong>at any time</strong> from your account page.</li>\n<li>The removal will take effect at your <strong>next subscription renewal date</strong>.</li>\n<li>\n<strong>📌 Back up</strong> your data before removal, as the D: drive will be deleted.</li>\n</ul>\n<hr>\n<h2 id=\"h_01JRATJ3CH1809G10FENVMXYV5\">Alternatives: External Storage Options</h2>\n<h3 id=\"h_01JRATJ3CHE18TSAY8TSJET2BG\">Cloud Storage</h3>\n<ul>\n<li>Compatible with <strong>Shadow Drive</strong> and other cloud solutions.</li>\n</ul>\n<h3 id=\"h_01JRATJ3CHSMHTCGXRN92D3BR3\">USB Drives / External Hard Drives</h3>\n<ul>\n<li>You can connect devices using <strong>USB passthrough</strong>.</li>\n<li>\n<strong>Recommended usage:</strong> file transfers only (not ideal for real-time use due to latency).</li>\n</ul>\n<hr>\n<h2 id=\"h_01JRATJ3CYQZ4NBMTG4P1D5WS1\">Troubleshooting: USB Devices Not Detected</h2>\n<ul>\n<li>Ensure you’re using the <strong>USB passthrough</strong> feature.</li>\n<li>A <strong>stable connection</strong> is required.</li>\n<li>Refer to our <a href=\"https://shdw.me/HC-B2C-Connect_USB\" target=\"_blank\" rel=\"noopener noreferrer\">USB guide</a> for detailed instructions.</li>\n</ul>\n<hr>\n<h2 id=\"h_01JRATJ3CZBQYS88XSD81TH149\">How to Back Up Your Data</h2>\n<ul>\n<li>Use a <strong>cloud storage solution</strong> (e.g., Shadow Drive).</li>\n<li>Or connect a <strong>USB storage device</strong> to transfer files manually.</li>\n</ul>","outdated":false,"draft":false,"hidden":false,"created_at":"2025-04-08T13:52:25Z","updated_at":"2025-04-08T13:52:31Z","updated_by_id":30092349240209,"created_by_id":30092349240209}],"page":1,"previous_page":null,"next_page":null,"per_page":100,"page_count":1,"count":2}