{"translations":[{"id":33433288440337,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/33433272237329/translations/fr","html_url":"https://support.shadow.tech/hc/fr/articles/33433272237329","source_id":33433272237329,"source_type":"Article","locale":"fr","title":"Windows 11 - FAQ","body":"

Introduction

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Windows 11 a été lancé par Microsoft le 5 octobre 2021. Grâce aux ajustements effectués pour assurer la compatibilité avec les Shadow PCs, il est possible depuis le 3 avril 2023 d'utiliser Windows 11 sur votre Shadow PC si votre configuration est compatible.  

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Important: nous déconseillons l'utilisation de fonctions de chiffrement du disque comme BitLocker sur Windows 11, car elles peuvent rendre votre Shadow PC inaccessible.

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Offres compatibles

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* L'offre Infinite n'est plus disponible à la vente.

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Disponibilité et support

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Problèmes connus

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Vous pouvez aussi consulter l'article Problèmes connus pour les cas spécifiques à l'application Shadow Windows.

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Questions fréquentes

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Comment passer de Windows 10 à Windows 11 sur mon Shadow PC

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Pourquoi Windows Update indique que mon Shadow PC n'est pas compatible

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Puis-je revenir de Windows 11 à Windows 10 sur mon Shadow PC

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Puis-je choisir la version de Windows lors de l'activation d'un nouvel abonnement

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Puis-je utiliser l'application Windows 10 de Shadow si mon PC local est sous Windows 11

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Puis-je utiliser l'application Windows 11 de Shadow si mon PC local est sous Windows 10

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Dois-je privilégier Windows 11 à Windows 10 sur mon Shadow et mon PC local

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Dépannage: écran noir après l'installation de Windows 11

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Si, après l'installation, un écran noir apparaît:

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  1. Patientez 5 minutes
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  2. Fermez la fenêtre
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  3. Ouvrez l'appli Shadow et cliquez sur Aide
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  4. Éteignez la VM manuellement depuis le launcher
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  5. Relancez votre Shadow
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Si l'écran noir réapparaît, refaites la procédure ci-dessus. Si le problème persiste, contactez le support.

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Besoin d’aide

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Articles liés :

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Introduction

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Windows 11 was released by Microsoft on October 5, 2021.

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Thanks to adjustments made to ensure compatibility with Shadow PCs, Windows 11 has been available for Shadow since April 3, 2023, if your configuration is eligible.

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Important: we do not recommend using disk encryption features such as BitLocker on Windows 11, as they can make your Shadow PC inaccessible.

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Supported plans

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* The Infinite plan is no longer available for purchase.

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Availability and support

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• In some regions, the upgrade to Windows 11 may not appear in Windows Update due to hardware detection on certain Shadow PCs. If this happens, use Microsoft's Installation Assistant.
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• In Europe, Windows 11 is supported by Shadow for one extra year at no additional cost. This extension applies only in Europe.
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Known issues

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You can also check the Known issues article for cases specific to the Shadow Windows app.
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Frequently asked questions

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Use the Windows 11 Installation Assistant from Microsoft's official page: https://www.microsoft.com/software-download/windows11. Follow Microsoft's steps.
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On some Shadow PCs, Windows Update may report an incompatibility due to hardware recognition. This does not prevent you from using Windows 11 on Shadow if your configuration is compatible. Use Microsoft's Installation Assistant to perform the upgrade.
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Rolling back to Windows 10 is not supported on Shadow after upgrading to Windows 11.
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No. It is not possible to choose the Windows license at activation.
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Yes. You can use the Shadow Windows 10 app on a local PC running Windows 11.
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Yes. You can use the Shadow Windows 11 app on a local PC running Windows 10.
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If you can, we recommend upgrading to Windows 11 to stay current, benefit from the latest Windows features, and ensure compatibility with future versions of your software.
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Troubleshooting: black screen after installing Windows 11

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If you see a black screen after installation:
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1. Wait 5 minutes
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2. Close the window
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3. Open the Shadow app and click Help
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4. Shut down the VM manually from the launcher
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5. Relaunch your Shadow
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If the black screen appears again, repeat the steps above. If the issue persists, contact Support.
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