{"translations":[{"id":32836283195025,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731866368529/translations/fr","html_url":"https://support.shadow.tech/hc/fr/articles/32731866368529","source_id":32731866368529,"source_type":"Article","locale":"fr","title":"Modifier votre abonnement Shadow PC ou Drive","body":"

Introduction

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Pour ajuster votre abonnement Shadow PC ou Shadow Drive, suivez ce guide. Vous pouvez changer votre offre d'abonnement directement depuis votre espace client.

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Changer l'offre Shadow PC

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Sélectionnez le Shadow PC que vous souhaitez modifier, puis cliquez sur Paramètres → Changer d'offre.

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Notez que si vous avez une ancienne offre Shadow PC, vous ne pourrez revenir à celle-ci une fois que vous aurez changé de plan.

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Avant de changer votre offre Shadow PC, sauvegardez vos fichiers importants.

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Changer l'offre Shadow Drive

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Vous pouvez changer votre abonnement Shadow Drive depuis la section \"Shadow Drive\" de votre page de compte. Cliquez sur Modifier → Changer d'offre.

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Vous pouvez passer instantanément des offres Gratuites aux offres Premium. Si vous souhaitez passer de Premium à Gratuit, vous pouvez le faire tant que votre stockage utilisé est de 20 Go ou moins.

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Foire aux questions

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Shadow PC

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Shadow Drive

\n","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-20T13:59:27Z","updated_at":"2025-03-14T15:46:55Z","updated_by_id":30398738409873,"created_by_id":30398738409873},{"id":32731879733905,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731866368529/translations/en-us","html_url":"https://support.shadow.tech/hc/en-us/articles/32731866368529","source_id":32731866368529,"source_type":"Article","locale":"en-us","title":"How to Upgrade or Downgrade Your Shadow PC","body":"

If you'd like to use a different Shadow PC offer, you can upgrade or downgrade without having to start a new subscription. Shadow recommends upgrading or downgrading to choose an offer that better aligns with your hardware needs and budget. Upgrades take effect immediately, while downgrading your Shadow PC to a lesser offer will be processed at the beginning of your next billing cycle.

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Change your Shadow PC offer

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You can upgrade or downgrade your Shadow PC to any offer available on your account page.

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Note that if you have a legacy Shadow PC offer, you will lose access to it once you change your offer.

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  1. On your account page, click Shadow PC → PCs.
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  2. Select the Shadow PC you want to change.
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  3. Click the Change plan icon next to your offer.
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  4. Choose your new offer and save your changes.
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Before changing your Shadow PC offer, back up your important files.

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Related questions

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Will I lose my data when changing to another Shadow PC offer?

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You'll only lose the data on your Shadow PC under two circumstances:

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  1. The offer you chose has less storage. Shadow will delete your data if the new primary storage drive is smaller than your current offer.
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  2. The offer is unavailable in your current data center. Your Shadow PC cannot be migrated with its data and will require a reset.
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How will I be billed when changing my Shadow PC offer?

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Upgrades are billed immediately, and you'll only pay a prorated fee. You’re charged only for the remaining portion of the billing cycle based on the price difference between your old and new offer.

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Downgrades will be processed at the start of your next billing cycle.

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Does changing my offer affect the subscription renewal date?

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No, your renewal date will remain the same.

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