{"translations":[{"id":32838518187409,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731864782225/translations/fr","html_url":"https://support.shadow.tech/hc/fr/articles/32731864782225","source_id":32731864782225,"source_type":"Article","locale":"fr","title":"R-103 - Problème temporaire lors de la connexion","body":"

Cause

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Cette erreur indique un problème temporaire de connexion à nos serveurs. Suivez les étapes ci-dessous pour résoudre le problème.

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Étapes de dépannage

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    \n
  1. \nVérifiez votre connexion Internet – Assurez-vous que votre appareil dispose d'une connexion Internet active et stable.
    2. \n
  2. \nRedémarrez votre application ou appareil Shadow – Fermez et rouvrez l'application Shadow, ou redémarrez votre Shadow Box ou Shadow Ghost.
    3. \n
  3. \nEssayez la version Beta – Mettre à jour vers la version Beta de Shadow peut aider à résoudre le problème si un correctif a été appliqué dans une autre mise à jour.
    4. \n
\n

Besoin de plus d'aide ?

\n

Si le problème persiste, contactez le support et fournissez des détails supplémentaires pour nous aider à résoudre le problème.

","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-20T14:58:54Z","updated_at":"2025-03-14T15:46:52Z","updated_by_id":30398738409873,"created_by_id":30398738409873},{"id":32731864784913,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731864782225/translations/en-us","html_url":"https://support.shadow.tech/hc/en-us/articles/32731864782225","source_id":32731864782225,"source_type":"Article","locale":"en-us","title":"R-103 - Temporary problem during connection","body":"

Cause

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The R-103 error indicates a temporary issue connecting to our servers. Follow the steps below to troubleshoot the problem.

\n

Troubleshooting Steps

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    \n
  1. \nCheck your internet connection – Ensure your device has an active and stable internet connection.
    2. \n
  2. \nRestart your Shadow app or device – Close and reopen the Shadow application, or restart your Shadow Box or Shadow Ghost.
    3. \n
  3. \nTry the Beta version – Updating to the Beta version of Shadow may help resolve the issue if a problem was patched in another update.
    4. \n
\n

Need More Help?

\n

If the issue persists, contact Support and provide additional details to help us resolve the problem.

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