{"translations":[{"id":32836306803985,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731852374033/translations/fr","html_url":"https://support.shadow.tech/hc/fr/articles/32731852374033","source_id":32731852374033,"source_type":"Article","locale":"fr","title":"Changer votre adresse e-mail","body":"

Pour changer votre adresse e-mail:

\n
    \n
  1. Rendez-vous sur votre espace personnel sur Shadow.tech
    2. \n
  2. Cliquez sur \"Mon Compte\" puis \"Modifier mon email\"
    3. \n
  3. Renseignez votre nouvelle adresse email et validez avec votre mot de passe.
    4. \n
\n

Si vous ne pouvez pas accéder à votre compte, utilisez le formulaire de contact à la place.

\n

Le support peut vous demander une copie de votre pièce d'identité officielle (par exemple, carte d'identité, permis de conduire ou passeport) pour confirmer votre identité. Cela nous permet de nous assurer que les modifications apportées au compte sont autorisées par le propriétaire du compte. Assurez-vous que la pièce d'identité indique votre nom, votre date de naissance et votre adresse. Ces informations seront utilisées pour vérifier les détails de votre compte.

","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-20T14:00:31Z","updated_at":"2025-03-14T15:45:43Z","updated_by_id":30398738409873,"created_by_id":30398738409873},{"id":32731852375569,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731852374033/translations/en-us","html_url":"https://support.shadow.tech/hc/en-us/articles/32731852374033","source_id":32731852374033,"source_type":"Article","locale":"en-us","title":"Change the email address for your Shadow account","body":"

If you'd like to log in to your Shadow account using a different email address, you can change the email from your account page at any time.

\n

To change your email address:

\n
    \n
  1. Log in to your account page.
    2. \n
  2. Click Account → My Account.
    3. \n
  3. Next to your email address, click Edit my email.
    4. \n
  4. Enter your new email address.
    5. \n
  5. Click Save.
    6. \n
\n

If you can't log in to your account page, you can contact Support and ask for help changing your email address.

\n
    \n
  1. \nUse the request form to contact Support.
    2. \n
  2. Provide the email address currently associated with your account.
    3. \n
  3. Complete the form.
    4. \n
  4. Type the subject and message.
    5. \n
  5. Attach a copy of your government-issued ID (e.g. identification card, driver's license, or passport) to confirm your identity.
    6. \n
\n

Make sure that the ID shows your name, date of birth, and street address. This information will be used to verify your account details and ensure your request is authorized.

","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-17T09:19:06Z","updated_at":"2025-03-24T13:32:43Z","updated_by_id":30398738409873,"created_by_id":30092349240209}],"page":1,"previous_page":null,"next_page":null,"per_page":100,"page_count":1,"count":2}