{"translations":[{"id":32868479797137,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731848635281/translations/fr","html_url":"https://support.shadow.tech/hc/fr/articles/32731848635281","source_id":32731848635281,"source_type":"Article","locale":"fr","title":"U-100 à U-299 : Un Problème est Survenu avec le Service","body":"

Problème

\n

Shadow PC n'a pas pu démarrer en raison d'un problème avec l'un des services.

\n

Vous pouvez rencontrez l'un des codes erreur suivant : U-101, U-102, U-103, U:104, U:105, U-106, U-200, U-201, U-202, U-203, U-204, U-205, U-206, U-207, U-250, U-251, U-252, U-254, U-299

\n

Cause

\n

Un composant de Shadow PC ne répond pas ou n'a pas été installé correctement.

\n

Solution

\n

Redémarrer votre Shadow PC :

\n

Attendez 20 minutes avant de redémarrer Shadow PC. Shadow PC continuera à essayer de réparer le composant automatiquement.

\n

Le support évaluera le problème et fournira la solution nécessaire pour résoudre l'erreur si elle persiste.

\n

Signaler l'erreur au Support Shadow :

\n
    \n
  1. \n Envoyer les logs  en utilisant le launcher Shadow PC. \n
    2. \n
  2. Copiez le code de log.
    3. \n
  3. \n Ouvrez le formulaire de contact du Support . \n
    4. \n
  4. Dans votre message, collez le code de log et précisez le code d'erreur que vous avez reçu sur le launcher Shadow PC.
    5. \n
  5. Remplissez et soumettez le formulaire.
    6. \n
","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-21T15:18:13Z","updated_at":"2025-04-11T08:39:20Z","updated_by_id":30092349240209,"created_by_id":30398738409873},{"id":32731848637713,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731848635281/translations/en-us","html_url":"https://support.shadow.tech/hc/en-us/articles/32731848635281","source_id":32731848635281,"source_type":"Article","locale":"en-us","title":"U-100 to U-299: An Issue Happened with the Service","body":"

Issue

\n

Shadow PC was unable to start due to an issue with one of the services.
You can encounter one of these error codes : U-101, U-102, U-103, U:104, U:105, U-106, U-200, U-201, U-202, U-203, U-204, U-205, U-206, U-207, U-250, U-251, U-252, U-254, U-299

\n

Cause

\n

A Shadow PC component is not responding or was not installed properly.

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Solution

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Restart Shadow PC:

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Wait 20 minutes before starting Shadow PC again. Shadow PC will continue to try and repair the component automatically.

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Support will triage the problem and provide the solution required to resolve the error if it persists.

\n

Report the error to Shadow Support:

\n
    \n
  1. \nSend logs using the Shadow PC launcher.\n
    2. \n
  2. Copy the log code.
    3. \n
  3. \nOpen the Support contact form.\n
    4. \n
  4. In your message, paste the log code and specify the error code you received on the Shadow PC launcher.
    5. \n
  5. Complete and submit the form.
    6. \n
","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-17T09:18:30Z","updated_at":"2025-04-11T08:38:39Z","updated_by_id":30092349240209,"created_by_id":30092349240209}],"page":1,"previous_page":null,"next_page":null,"per_page":100,"page_count":1,"count":2}