{"translations":[{"id":32919500223121,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731839315729/translations/fr","html_url":"https://support.shadow.tech/hc/fr/articles/32731839315729","source_id":32731839315729,"source_type":"Article","locale":"fr","title":"Écran noir et message d'erreur lors du streaming de Netflix sur Shadow","body":"

Introduction

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Vous pouvez rencontrer un écran noir avec un message d'erreur lorsque vous essayez de diffuser Netflix sur Shadow. Ce problème survient car Shadow n'est pas encore compatible avec le HDCP (High-Definition Digital Content Protection), une norme qui protège contre le piratage.

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Navigateurs

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Pour résoudre ce problème, vous pouvez désactiver la fonctionnalité 'Accélération matérielle' dans les paramètres de votre navigateur pour les navigateurs suivants :

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Application Netflix

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Si vous rencontrez ce problème avec l'application Netflix sur Windows, vous pouvez toujours utiliser Netflix en y accédant via votre navigateur à l'adresse https://www.netflix.com.

","outdated":true,"draft":false,"hidden":false,"created_at":"2025-02-24T10:21:59Z","updated_at":"2025-03-19T17:12:35Z","updated_by_id":30398738409873,"created_by_id":30398738409873},{"id":32731839322641,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731839315729/translations/en-us","html_url":"https://support.shadow.tech/hc/en-us/articles/32731839315729","source_id":32731839315729,"source_type":"Article","locale":"en-us","title":"Fix Video Streaming and Playback Issues on Shadow PC","body":"

Issue

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When attempting to stream content on Shadow PC, you may encounter various issues such as a black screen, error messages, or interruptions in video playback. These problems often occur with streaming services like Netflix, Hulu, and others that use DRM (Digital Rights Management) protection.

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Cause

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Shadow PC, like other virtual machines, is incompatible with HDCP (High-Definition Digital Content Protection).

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HDCP is a protection standard designed to prevent piracy. Shadow PC doesn't support the direct hardware access required for HDCP to function properly, causing video playback issues.

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Solution

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To resolve video streaming issues caused by HDCP incompatibility, try the following:

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Disable Hardware Acceleration

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Follow the steps for your specific browser. Restart your browser to apply the changes.

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Chrome

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    \n
  1. Open Chrome.
    2. \n
  2. Click the three-dot menu in the top-right corner and select Settings.
    3. \n
  3. Scroll down and click Advanced to reveal more options.
    4. \n
  4. Under the System section, toggle off Use hardware acceleration when available.
    5. \n
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Firefox

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    \n
  1. Open Firefox.
    2. \n
  2. Click the three-line menu in the top-right corner and select Settings.
    3. \n
  3. Click on General in the left sidebar.
    4. \n
  4. Scroll down to the Performance section.
    5. \n
  5. Uncheck Use recommended performance settings.
    6. \n
  6. Uncheck Use hardware acceleration when available.
    7. \n
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Microsoft Edge

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    \n
  1. Open Microsoft Edge.
    2. \n
  2. Click the three-dot menu in the top-right corner and select Settings.
    3. \n
  3. Click on System and performance in the left sidebar.
    4. \n
  4. Toggle off Use hardware acceleration when available.
    5. \n
","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-17T09:18:25Z","updated_at":"2025-03-21T11:11:53Z","updated_by_id":30092349240209,"created_by_id":30092349240209}],"page":1,"previous_page":null,"next_page":null,"per_page":100,"page_count":1,"count":2}