{"translations":[{"id":32838317089809,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731834882833/translations/fr","html_url":"https://support.shadow.tech/hc/fr/articles/32731834882833","source_id":32731834882833,"source_type":"Article","locale":"fr","title":"R-1 - Erreur inconnue","body":"<h2 id=\"h_01JQ4CKP321YF3TYAKF75YFK1R\" data-start=\"134\" data-end=\"153\">Introduction</h2>\n<p class=\"\" data-start=\"154\" data-end=\"375\">L’erreur <strong data-start=\"160\" data-end=\"169\">R: -1</strong> se produit lorsque le moteur de rendu Shadow rencontre un problème critique lors de l’exécution de Shadow. Cela peut empêcher l’application de fonctionner correctement. <br>Suivez les étapes ci-dessous pour dépanner et résoudre le problème.</p>\n<h2 id=\"h_01JQ4CKP32FJYDYSMVZV8HN562\" data-start=\"377\" data-end=\"389\">Cause</h2>\n<p class=\"\" data-start=\"390\" data-end=\"466\">Le moteur de rendu Shadow a rencontré une erreur critique lors de l’exécution de Shadow.</p>\n<h2 id=\"h_01JQ4CKP32ZK48MK2PQ31WH1V0\" data-start=\"468\" data-end=\"483\">Solution</h2>\n<p class=\"\" data-start=\"485\" data-end=\"555\">Si vous voyez l’erreur <strong data-start=\"502\" data-end=\"511\">R: -1</strong>, suivez ces étapes pour résoudre le problème :</p>\n<ol data-start=\"557\" data-end=\"1118\">\n<li class=\"\" data-start=\"557\" data-end=\"713\">\n<h4 id=\"h_01JQ4CNBXQZXQPYTADQKCB07K5\" data-start=\"560\" data-end=\"580\"><strong data-start=\"560\" data-end=\"578\">Redémarrer Shadow</strong></h4>\n<ul data-start=\"584\" data-end=\"713\">\n<li class=\"\" data-start=\"584\" data-end=\"660\">\n<p class=\"\" data-start=\"586\" data-end=\"660\">Redémarrez l’ <strong data-start=\"598\" data-end=\"620\">application Shadow</strong>, la <strong data-start=\"622\" data-end=\"636\">Shadow Box</strong>, ou la <strong data-start=\"641\" data-end=\"657\">Shadow Ghost</strong>.</p>\n</li>\n<li class=\"\" data-start=\"664\" data-end=\"713\">\n<p class=\"\" data-start=\"666\" data-end=\"713\">Dans la plupart des cas, cela résout le problème.</p>\n</li>\n</ul>\n</li>\n<li class=\"\" data-start=\"715\" data-end=\"970\">\n<h4 id=\"h_01JQ4CNG318VAY734CJZVNT8HN\" data-start=\"718\" data-end=\"739\"><strong data-start=\"718\" data-end=\"737\">Éteindre Shadow</strong></h4>\n<ul data-start=\"743\" data-end=\"970\">\n<li class=\"\" data-start=\"743\" data-end=\"970\">\n<p class=\"\" data-start=\"745\" data-end=\"811\">Si le redémarrage ne fonctionne pas, essayez d’éteindre complètement Shadow :</p>\n<ul data-start=\"817\" data-end=\"970\">\n<li class=\"\" data-start=\"817\" data-end=\"899\">\n<p class=\"\" data-start=\"819\" data-end=\"899\"><strong data-start=\"819\" data-end=\"848\">Windows, macOS ou Ubuntu</strong> : Cliquez sur l’icône <strong data-start=\"860\" data-end=\"868\">Aide</strong> → <strong data-start=\"876\" data-end=\"896\">Éteindre Shadow</strong>.</p>\n</li>\n<li class=\"\" data-start=\"905\" data-end=\"970\">\n<p class=\"\" data-start=\"907\" data-end=\"970\"><strong data-start=\"907\" data-end=\"925\">iOS ou Android</strong> : Allez dans <strong data-start=\"933\" data-end=\"945\">Paramètres</strong> → <strong data-start=\"948\" data-end=\"967\">Éteindre Shadow</strong>.</p>\n</li>\n</ul>\n</li>\n</ul>\n</li>\n</ol>","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-20T14:52:57Z","updated_at":"2025-08-26T09:54:33Z","updated_by_id":30092349240209,"created_by_id":30398738409873},{"id":32731819007377,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731834882833/translations/en-us","html_url":"https://support.shadow.tech/hc/en-us/articles/32731834882833","source_id":32731834882833,"source_type":"Article","locale":"en-us","title":"Shadow Renderer Critical Error – R: -1","body":"<h2 id=\"h_01JQ4CKP321YF3TYAKF75YFK1R\" data-start=\"134\" data-end=\"153\">Introduction</h2>\n<p class=\"\" data-start=\"154\" data-end=\"375\">Error <strong data-start=\"160\" data-end=\"169\">R: -1</strong> occurs when the Shadow renderer encounters a critical issue while running Shadow. This can prevent the application from functioning properly. Follow the steps below to troubleshoot and resolve the issue.</p>\n<h2 id=\"h_01JQ4CKP32FJYDYSMVZV8HN562\" data-start=\"377\" data-end=\"389\">Cause</h2>\n<p class=\"\" data-start=\"390\" data-end=\"466\">The Shadow renderer has encountered a critical error while running Shadow.</p>\n<h2 id=\"h_01JQ4CKP32ZK48MK2PQ31WH1V0\" data-start=\"468\" data-end=\"483\">Solution</h2>\n<p class=\"\" data-start=\"485\" data-end=\"555\">If you see error <strong data-start=\"502\" data-end=\"511\">R: -1</strong>, follow these steps to resolve the issue:</p>\n<ol data-start=\"557\" data-end=\"1118\">\n<li class=\"\" data-start=\"557\" data-end=\"713\">\n<h4 id=\"h_01JQ4CNBXQZXQPYTADQKCB07K5\" data-start=\"560\" data-end=\"580\"><strong data-start=\"560\" data-end=\"578\">Restart Shadow</strong></h4>\n<ul data-start=\"584\" data-end=\"713\">\n<li class=\"\" data-start=\"584\" data-end=\"660\">\n<p class=\"\" data-start=\"586\" data-end=\"660\">Restart the <strong data-start=\"598\" data-end=\"620\">Shadow application</strong>, <strong data-start=\"622\" data-end=\"636\">Shadow Box</strong>, or <strong data-start=\"641\" data-end=\"657\">Shadow Ghost</strong>.</p>\n</li>\n<li class=\"\" data-start=\"664\" data-end=\"713\">\n<p class=\"\" data-start=\"666\" data-end=\"713\">In most cases, this will resolve the problem.</p>\n</li>\n</ul>\n</li>\n<li class=\"\" data-start=\"715\" data-end=\"970\">\n<h4 id=\"h_01JQ4CNG318VAY734CJZVNT8HN\" data-start=\"718\" data-end=\"739\"><strong data-start=\"718\" data-end=\"737\">Turn off Shadow</strong></h4>\n<ul data-start=\"743\" data-end=\"970\">\n<li class=\"\" data-start=\"743\" data-end=\"970\">\n<p class=\"\" data-start=\"745\" data-end=\"811\">If restarting doesn’t work, try shutting down Shadow completely:</p>\n<ul data-start=\"817\" data-end=\"970\">\n<li class=\"\" data-start=\"817\" data-end=\"899\">\n<p class=\"\" data-start=\"819\" data-end=\"899\"><strong data-start=\"819\" data-end=\"848\">Windows, macOS, or Ubuntu</strong>: Click the <strong data-start=\"860\" data-end=\"868\">Help</strong> icon → <strong data-start=\"876\" data-end=\"896\">Shut down Shadow</strong>.</p>\n</li>\n<li class=\"\" data-start=\"905\" data-end=\"970\">\n<p class=\"\" data-start=\"907\" data-end=\"970\"><strong data-start=\"907\" data-end=\"925\">iOS or Android</strong>: Go to <strong data-start=\"933\" data-end=\"945\">Settings</strong> → <strong data-start=\"948\" data-end=\"967\">Turn off Shadow</strong>.</p>\n</li>\n</ul>\n</li>\n</ul>\n</li>\n</ol>","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-17T09:18:54Z","updated_at":"2025-03-24T15:35:22Z","updated_by_id":30092349240209,"created_by_id":30092349240209}],"page":1,"previous_page":null,"next_page":null,"per_page":100,"page_count":1,"count":2}