{"translations":[{"id":32867859802129,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731826120081/translations/fr","html_url":"https://support.shadow.tech/hc/fr/articles/32731826120081","source_id":32731826120081,"source_type":"Article","locale":"fr","title":"Contacter le support Shadow","body":"<p>Le <strong data-start=\"450\" data-end=\"478\">support client de Shadow</strong> est disponible pour vous aider <strong data-start=\"510\" data-end=\"548\">du lundi au vendredi, de 10h à 18h</strong>, dans différentes régions et langues. Que vous ayez besoin d'aide pour votre compte, des problèmes techniques ou des questions générales, vous pouvez contacter notre équipe via <strong data-start=\"726\" data-end=\"773\">votre page de compte (par chatbot, chat en direct ou formulaire de contact), Discord ou par e-mail</strong>. Ce guide vous explique comment joindre <strong data-start=\"814\" data-end=\"835\">le support Shadow</strong> selon votre méthode préférée.</p><h3 class=\"export-block__parent\" id=\"39e66ac5-36a5-47cd-a34e-44f3a64c4103\"><span class=\"doc-editor__marks__fontFamily\">Disponibilité du support client</span></h3><p><span class=\"doc-editor__marks__bold\">Jours d'ouverture :</span> Du lundi au vendredi</p><div class=\"doc-editor__table-plugin__table-container\">\n<figure class=\"wysiwyg-table wysiwyg-table-align-left\"><table class=\"joli-tableau\"><tbody>\n<tr>\n<td><strong>Région</strong></td>\n<td><strong>Langues</strong></td>\n<td><strong>Horaire d'ouverture</strong></td>\n</tr>\n<tr>\n<td>Amérique du Nord</td>\n<td>Anglais</td>\n<td>10h00 – 18h00 (EST)</td>\n</tr>\n<tr>\n<td>Europe</td>\n<td>Anglais, Français</td>\n<td>10h00 – 18h00 (CET)</td>\n</tr>\n</tbody></table></figure><h2 id=\"h_01JMMGAW7PT3KZVMVCVKAEBRZC\">Contacter le support Shadow</h2>\n<p>Pour obtenir de l'aide, vous pouvez nous contacter depuis votre page de compte (par chatbot, disponible 24/7, ou par chat en direct pendant les heures d'ouverture) ou sur notre serveur Discord. </p>\n<h3 id=\"h_01JMMGAW7P1F1XKPXNCTFMDTCQ\">Espace personnel</h3>\n<p>Si vous avez un compte Shadow, cliquez sur l'onglet 'Support' de votre <a href=\"https://eu.shadow.tech/manager/support\">espace personnel</a> et sélectionnez un sujet pour commencer.<br>Notre chatbot est disponible à tout moment pour vous accompagner dans un premier temps. Pendant nos heures d'ouverture, vous pouvez également être mis en relation avec un membre de notre équipe via le chat en direct disponible depuis cet espace.</p>\n<h3 id=\"h_01JMMGAW7PQW58HNZ03PJAB63Q\">Discord</h3>\n<p>Rejoignez notre communauté Discord à l'adresse <a href=\"https://discord.com/invite/shadow\">https://discord.com/invite/shadow</a> et soumettez un ticket de support depuis l'application.</p>\n<h3 id=\"h_01JMMGAW7PG35TV0032N8HCF8J\">Adresse email de contact</h3>\n<p>Si vous ne parvenez pas à vous connecter à votre compte, veuillez utilisez l'adresse suivante pour contacter notre équipe:</p>\n<p><a href=\"mailto:help@shadow.tech\">help@shadow.tech</a></p>\n<p> </p>\n<p>Si vous avez un compte, veuillez nous contacter depuis votre <a href=\"https://eu.shadow.tech/manager/support\">espace personnel</a> pour éviter la vérification d'identité.</p>\n</div>","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-21T15:01:45Z","updated_at":"2026-08-14T08:29:01Z","updated_by_id":30092349240209,"created_by_id":30398738409873},{"id":32731826121233,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731826120081/translations/en-us","html_url":"https://support.shadow.tech/hc/en-us/articles/32731826120081","source_id":32731826120081,"source_type":"Article","locale":"en-us","title":"Contacting Shadow Support","body":"<p class=\"export-block__parent\"><span class=\"doc-editor__marks__fontFamily\">Shadow's Customer Support is available to assist users from Monday to Friday, 10 AM – 6 PM, across different regions and languages. Whether you need help with your account, technical issues, or general inquiries, you can reach our support team <strong>via the account page (chatbot, live chat or contact form), Discord, or email.</strong> This guide explains how to contact Shadow Support based on your preferred method.</span></p><h3 class=\"export-block__parent\" id=\"39e66ac5-36a5-47cd-a34e-44f3a64c4103\"><span class=\"doc-editor__marks__fontFamily\">Customer Support Availability</span></h3><p class=\"export-block__parent\"><span class=\"doc-editor__marks__bold\">Opening Days:</span> Monday to Friday</p><div class=\"doc-editor__table-plugin__table-container\"><figure class=\"wysiwyg-table wysiwyg-table-align-left\"><table class=\"joli-tableau\"><tbody>\n<tr>\n<td><strong>Region</strong></td>\n<td><strong>Languages</strong></td>\n<td><strong>Opening hours</strong></td>\n</tr>\n<tr>\n<td>North America (EST)</td>\n<td>English</td>\n<td><span class=\"doc-editor__marks__fontFamily\">10 AM – 6 PM</span></td>\n</tr>\n<tr>\n<td>Europe (CET)</td>\n<td>English, French</td>\n<td><span class=\"doc-editor__marks__fontFamily\">10 AM – 6 PM</span></td>\n</tr>\n</tbody></table></figure></div><h2 id=\"h_01JMMGAW7PT3KZVMVCVKAEBRZC\">Contacting Shadow Support</h2><p>To get assistance, you can contact us from your account page (via chatbot, available 24/7, or live chat during opening hours) or on our Discord server.</p><h3 id=\"h_01JMMGAW7P1F1XKPXNCTFMDTCQ\">Account Page</h3><p>If you have a Shadow account, click the 'Support' tab on your <a href=\"https://eu.shadow.tech/manager/support\">account page</a> and select a topic to get started. <br>Our chatbot is available at any time to assist you first. During our opening hours, you can also be connected with a member of our team via the live chat available from this page.</p><h3 id=\"h_01JMMGAW7PQW58HNZ03PJAB63Q\">Discord</h3><p>Join our Discord community at <a href=\"https://discord.com/invite/shadow\">https://discord.com/invite/shadow</a> and submit a support ticket from the app.</p><h3 id=\"h_01JMMGAW7PG35TV0032N8HCF8J\">Contact email address</h3><p>If you are unable to connect to your account, please use the following mail to contact our support team:</p><p><a href=\"mailto:help@shadow.tech\">help@shadow.tech</a></p><p>If you have an account, please contact us from your <a href=\"https://eu.shadow.tech/manager/support\">account page</a> to avoid identity verification.<br><br> </p>","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-17T09:18:38Z","updated_at":"2026-08-14T08:29:18Z","updated_by_id":30092349240209,"created_by_id":30092349240209}],"page":1,"previous_page":null,"next_page":null,"per_page":100,"page_count":1,"count":2}