{"translations":[{"id":32839851442961,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731818334865/translations/fr","html_url":"https://support.shadow.tech/hc/fr/articles/32731818334865","source_id":32731818334865,"source_type":"Article","locale":"fr","title":"S-103 - Mettez à jour vos pilotes graphiques sur Shadow","body":"<h2 id=\"h_01JK9VMXWT0SAS8R2DX7P9FCC2\">Problème</h2>\n<p>Shadow a détecté que les pilotes graphiques installés sur votre PC cloud sont obsolètes.</p>\n<h2 id=\"h_01JKVJHV8SEW0NSTY0PKYXT723\">Raison</h2>\n<p>Shadow PC repose sur les pilotes NVIDIA pour le rendu et l'encodage du flux vidéo que vous recevez sur votre appareil. L'erreur S:103 indique que la version du pilote installée est obsolète et n'est plus prise en charge par :</p>\n<ul>\n<li>\n<strong>l'infrastructure de streaming de Shadow</strong> – La technologie d'encodage côté serveur a peut-être été mise à jour, nécessitant une version plus récente du pilote pour la compatibilité ;</li>\n<li>\n<strong>les mises à jour matérielles du cloud</strong> – Votre Shadow PC utilise un GPU incompatible avec vos pilotes NVIDIA actuels ;</li>\n<li>\n<strong>la compatibilité logicielle</strong> – Certaines applications, jeux ou mises à jour Windows peuvent nécessiter une version plus récente du pilote pour fonctionner correctement sur Shadow PC.</li>\n</ul>\n<h2 id=\"h_01JK9VMXWTFCG6VM57HA0132PS\">Solution</h2>\n<p>Si vous pouvez accéder à Shadow PC, <a href=\"https://shdw.me/HC-B2C-Update_NVIDIA\">mettez à jour les pilotes graphiques NVIDIA</a>.</p>\n<p>Ou <a href=\"https://shdw.me/HC-B2C-Support_Form\">contactez le support</a> et signalez le code d'erreur.</p>","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-20T15:36:04Z","updated_at":"2025-03-20T13:58:07Z","updated_by_id":30398738409873,"created_by_id":30398738409873},{"id":32731834198289,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731818334865/translations/en-us","html_url":"https://support.shadow.tech/hc/en-us/articles/32731818334865","source_id":32731818334865,"source_type":"Article","locale":"en-us","title":"S-103 - Update Your Graphics Drivers in Shadow","body":"<h2 id=\"h_01JK9VMXWT0SAS8R2DX7P9FCC2\">Issue</h2>\n<p>Shadow detected that the graphics drivers installed on your cloud PC are outdated.</p>\n<h2 id=\"h_01JKVJHV8SEW0NSTY0PKYXT723\">Cause</h2>\n<p>Shadow PC relies on NVIDIA drivers for both rendering and encoding the video stream you receive on your device. Error S:103 indicates that the installed driver version is outdated and no longer supported by either:</p>\n<ul>\n<li>\n<strong>Shadow's Streaming Infrastructure</strong> – The server-side encoding technology may have been updated, requiring a newer driver version for compatibility.</li>\n<li>\n<strong>Cloud Hardware Updates</strong> – Your Shadow PC is using a GPU that's incompatible with your current NVIDIA drivers.</li>\n<li>\n<strong>Software Compatibility</strong> – Some applications, games, or Windows updates might demand a newer driver version to function properly within Shadow PC.</li>\n</ul>\n<h2 id=\"h_01JK9VMXWTFCG6VM57HA0132PS\">Solution</h2>\n<p>If you can access Shadow PC, <a href=\"https://shdw.me/HC-B2C-Update_NVIDIA\">update the NVIDIA graphics drivers</a>.</p>\n<p>Or <a href=\"https://shdw.me/HC-B2C-Support_Form\">contact Support</a> and report the error code.</p>","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-17T09:18:47Z","updated_at":"2025-03-20T13:57:59Z","updated_by_id":30398738409873,"created_by_id":30092349240209}],"page":1,"previous_page":null,"next_page":null,"per_page":100,"page_count":1,"count":2}