{"translations":[{"id":32927701474577,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731810168337/translations/fr","html_url":"https://support.shadow.tech/hc/fr/articles/32731810168337","source_id":32731810168337,"source_type":"Article","locale":"fr","title":"V-101 - Délai d'attente dépassé","body":"

Problème

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Le launcher a expiré pendant l'attente de la connexion à Shadow PC, entrainant l'erreur V-101.

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Cause

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Cette erreur V101 survient généralement lorsque votre Shadow PC est temporairement indisponible. Les déclencheurs courants incluent des modifications récentes de l'environnement Windows, telles que des mises à jour système ou des tâches de maintenance.

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Solution

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Pour résoudre ce problème :

\n
    \n
  1. \nÉteignez votre Shadow PC : Utilisez l'application Shadow pour éteindre votre Shadow PC.
    2. \n
  2. \nAttendez 20 minutes : Laissez Shadow PC traiter les mises à jour ou les tâches de maintenance.
    3. \n
  3. \nReconnectez-vous à Shadow PC : Après avoir attendu, redémarrez votre Shadow PC et essayez de vous reconnecter.
    4. \n
\n

Si le problème persiste après avoir suivi ces étapes, pensez à vérifier les mises à jour ou les pannes sur la page de l’état de nos services de Shadow ou contactez le support Shadow pour obtenir de l'aide.

","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-24T13:59:52Z","updated_at":"2025-04-04T09:22:39Z","updated_by_id":30398738409873,"created_by_id":30398738409873},{"id":32731823342737,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731810168337/translations/en-us","html_url":"https://support.shadow.tech/hc/en-us/articles/32731810168337","source_id":32731810168337,"source_type":"Article","locale":"en-us","title":"V-101 - Shadow timeout error","body":"

Issue

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The launcher timed out while waiting to connect to Shadow PC, causing the V101 error.

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Cause

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This error V-101 typically occurs when your Shadow PC is temporarily unavailable. Common triggers include recent changes to the Windows environment, such as system updates or maintenance tasks.

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Solution

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To resolve this issue:

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    \n
  1. \nPower off your Shadow PC: Use the Shadow app to shut down your Shadow PC.
    2. \n
  2. \nWait for 20 minutes: Allow Shadow PC to process updates or maintenance tasks.
    3. \n
  3. \nReconnect to Shadow PC: After waiting, restart your Shadow PC and attempt to connect again.
    4. \n
\n

If the issue persists after following these steps, consider checking for updates or outages on Shadow's status page or contacting Shadow support for further assistance.

","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-17T09:18:15Z","updated_at":"2025-04-09T13:24:31Z","updated_by_id":30398738409873,"created_by_id":30092349240209}],"page":1,"previous_page":null,"next_page":null,"per_page":100,"page_count":1,"count":2}