{"translations":[{"id":32963781843857,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731801171985/translations/fr","html_url":"https://support.shadow.tech/hc/fr/articles/32731801171985","source_id":32731801171985,"source_type":"Article","locale":"fr","title":"Mon Shadow PC est bloqué sur un écran bleu (Cortana) sur le launcher","body":"<h2 id=\"h_01JKBW2BMBZWJQ9SQMTW3Q5RSJ\">Problème</h2>\n<p>Lors du démarrage de Shadow PC depuis le launcher, le système peut rester bloqué sur un écran bleu affichant l'assistant Microsoft Cortana pendant une période prolongée.</p>\n<h2 id=\"h_01JKBW2BMB5VMCZHYQWVZ22T66\">Cause</h2>\n<p>Cela est dû à un problème lié à Windows où le processus d'installation continue dans une fenêtre cachée en arrière-plan.</p>\n<h2 id=\"h_01JKBW2BMBJ021SFZBGPAWX9ZF\">Solution</h2>\n<p>Essayez les solutions ci-dessous pour résoudre le problème.</p>\n<h3 id=\"h_01JKBW2BMBFN3XV66T88NNKBJG\">Raccourci ALT + TAB</h3>\n<p>Utilisez le raccourci <strong>ALT + TAB</strong> pour changer de fenêtre et contourner l'écran bloqué.</p>\n<h3 id=\"h_01JKBW2BMB9VHKRVP2EX888EXG\">Réinitialisation d'Usine</h3>\n<p>Si le raccourci ne résout pas le problème, vous pouvez effectuer une <a href=\"https://shdw.me/HC-B2C-Reset\">réinitialisation d'usine</a> et configurer Shadow PC en utilisant l'installation \"Ready-to-Play\".<br><strong>Attention :</strong> Cela effacera toutes les données sur le disque principal (C:) de votre Shadow PC.</p>\n<h2 id=\"h_01JKBW2BMB0FK5D5X59BNEVY5E\">Aide Supplémentaire</h2>\n<p>Si aucune des solutions ne fonctionne, <a href=\"https://shdw.me/HC-B2C-Support_Form\">contactez le Support</a>.</p>","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-25T15:31:10Z","updated_at":"2025-03-14T15:47:18Z","updated_by_id":30398738409873,"created_by_id":30398738409873},{"id":32731801173649,"url":"https://shadow.zendesk.com/api/v2/help_center/articles/32731801171985/translations/en-us","html_url":"https://support.shadow.tech/hc/en-us/articles/32731801171985","source_id":32731801171985,"source_type":"Article","locale":"en-us","title":"My Shadow PC is stuck with a blue screen (Cortana) on the launcher","body":"<h2 id=\"h_01JKBW2BMBZWJQ9SQMTW3Q5RSJ\">Issue</h2>\n<p>When starting Shadow PC from the launcher, the system may get stuck on a blue screen displaying the Microsoft Assistant Cortana for an extended period.</p>\n<h2 id=\"h_01JKBW2BMB5VMCZHYQWVZ22T66\">Cause</h2>\n<p>This occurs due to a Windows-related issue where the installation process continues in a hidden background window.</p>\n<h2 id=\"h_01JKBW2BMBJ021SFZBGPAWX9ZF\">Solution</h2>\n<p>Try the solutions below to resolve the issue.</p>\n<h3 id=\"h_01JKBW2BMBFN3XV66T88NNKBJG\">ALT + TAB Shortcut</h3>\n<p>Use the <strong>ALT + TAB</strong> shortcut to switch windows and bypass the stuck screen.</p>\n<h3 id=\"h_01JKBW2BMB9VHKRVP2EX888EXG\">Factory Reset</h3>\n<p>If the shortcut does not resolve the issue, you can perform a <a href=\"https://shdw.me/HC-B2C-Reset\">factory reset</a> and set up Shadow PC using the \"Ready-to-Play\" installation.<br><strong>Warning:</strong> This will erase all data on the primary disk (C:) of your Shadow PC.</p>\n<h2 id=\"h_01JKBW2BMB0FK5D5X59BNEVY5E\">Additional Help</h2>\n<p>If none of the solutions work, <a href=\"https://shdw.me/HC-B2C-Support_Form\">contact Support</a>.</p>","outdated":false,"draft":false,"hidden":false,"created_at":"2025-02-17T09:17:41Z","updated_at":"2025-03-21T11:12:32Z","updated_by_id":30092349240209,"created_by_id":30092349240209}],"page":1,"previous_page":null,"next_page":null,"per_page":100,"page_count":1,"count":2}